PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SHANTEVA MITCHELL

CUSTOMER SERVICE REPRESENTATIVE

770-***-**** ad30ax@r.postjobfree.com Ellenwood, Ga 30294 Dedicated and compassionate professional with strong background in customer service. Adept at providing exceptional client support, addressing inquiries, and resolving issues in a timely and empathetic manner. Proven track record of maintaining high levels of customer satisfaction through clear communication, attention to detail, and a commitment to excellence in the healthcare industry. Seeking to leverage my expertise to contribute to an organization's mission of delivering quality patient care and positive experiences. Customer Relations Microsoft Office

Quality Control Time Management

Record Keeping Problem-Solving

Medical Insurance Medical Terminology

Leadership Training & Development

Verbal/ Written Communication Skills

J&B Medical

College Park, GA February 2023 - Present

CUSTOMER SERVICE REP. (REMOTE)

Maintained a high level of professionalism when

dealing with difficult customers.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Provided exceptional customer service to ensure

customer satisfaction

Interacted with clients to provide exceptional

customer service, address inquiries, and resolved

issues via phone, email, or chat.

Managed a high call volume, averaging over 30

calls per day, addressing inquiries related to Part A

& Part B coverage

Utilized a diverse range of six different sources to verify and validate member benefits, ensuring

compliance and accuracy in healthcare coverage.

HD Supply

Marietta, GA November 2021 - January 2023

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Maintained a high level of professionalism when

dealing with difficult customers.

Demonstrated excellent communication skills,

both verbal and written, in order to effectively

interact with customers.

Provided exceptional customer service to ensure

customer satisfaction.

Maintained customer satisfaction with forward-

thinking strategies focused on addressing

customer needs and resolving concerns.

Informed customers about special promotions and Placed orders & processed payments provided detailed information for various products. Department of Juvenile Justice

Atlanta, GA August 2008 - November 2020

FOOD SERVICE MANAGER

Resolved customer complaints promptly in a

professional manner.

Supervised portion control and quantities of

preparation to minimize waste.

Managed ordering, stocking, and inventory of food

and beverages to ensure optimal customer service.

Oversaw training of more than 12 team members

Tracked food production levels, meal counts and

supply costs.

Reviewed and approved employees schedules and

timesheets.

Maintained compliance with company policies and

procedures for food safety, sanitation and quality Gates Rubber Company

Lithonia, GA October 2004 - June 2008

CUSTOMER SERVICE REPRESENTATIVE

Maintained a high level of professionalism when

dealing with difficult customers.

Handled customer complaints and inquiries in a

courteous and efficient manner.

Provided exceptional customer service to ensure

customer satisfaction.

Offered advice and assistance to customers paying

attention to their needs or wants.

Picked Orders, placed orders and shipped orders

Department Of Revenue

Atlanta, GA March 2002 - November 2004

DATA ENTRY CLERK

Maintained database by entering new and updated

customer and account information.

Updated existing databases with new entries on a

regular basis.

Developed organizational skills to effectively

manage large amounts of paperwork and records

in an efficient manner.

Completed Data Entry tasks with accuracy and

efficiency

Scanned documents and saved in database with

speed and accuracy using 10-key pad

Handled customer calls to resolve tax issues and

answered questions

Identified data entry errors and reported to

necessary departments

Office Max Dist. Center

Suwanee, GA December 1999 - August 2004

DATA ENTRY CLERK

Maintained database by entering new and updated

customer and account information.

Updated existing databases with new entries on a

regular basis.

Developed organizational skills to effectively

manage large amounts of paperwork and records

in an efficient manner.

Entered numerical data into database with speed

and accuracy

Sorted documents and maintained organized filing

process

Picked, packed, & shipped orders

EDUCATION

Alonzo A. Crim, Atlanta Ga. June 1994

HIGH SCHOOL DIPLOMA

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