Customer Service Delivery Driver
Resume:
Jacqueline Abedejos
San Francisco, CA *****
******************@*****.***
Work Experience -
TOLL Global - Burlingame, CA - Ocean and Air Import Coordinator March 2022 to April 2023
Handle day to day operations for both ocean and air import shipments
Update KPI/Data for compliance
Coordinate cargo movement with our overseas office, agents, ocean and air carriers
Review documentation to ensure complete and compliant
Track and trace ocean and air cargo shipments from departure to arrival
Communicate daily with vendors, carriers, various service providers and monitor shipment status.
Handle document turn-over for all involve on the shipments
Handle paying carriers, vendors and other freight forwarders for cargo release
Coordinate pick-up and delivery to assigned truckers and vendors
Invoicing and cost confirmations for proper billing and payment
CARGOWISE user
AMAZON - Independent Contractor Delivery Driver
October 2016 to Present
Pick-up and deliver packages, groceries and essentials to customers throughout the Bay Area Kuehne & Nagel - San Francisco, CA - Sea Import Operator May 2019 to December 2019
Handle day to day operations for ocean import shipments
Process and coordinate ocean import shipments such as opening files, production of internal documentation with overseas offices
Update import status in the system
Update clients for status of shipment
Coordinate pick-up and delivery
Billing and invoicing
Mainfreight SFO - San Francisco, CA - Import Customer Service/Operation Agent August 2015 to March 2019
Process import shipments with high accuracy by using proprietary forwarding applications, ensuring operational excellence and high productivity in cooperation with the customer service staff.
Coordinate and oversee import shipments on a daily basis.
Process the file and issue Arrival Notices to Importer and Broker timely.
Issue Delivery Order to carriers, monitor timely delivery and obtain Proof of Delivery.
Ensure that payable and receivable documents are completed accurately and forwarded on time
Issue billing invoice. Other duties as requested. Panalpina World Transport - San Francisco, CA - Import Operations/Customer Service Agent December 2013 to September 2014
Process air and ocean import shipments on a daily basis from overseas.
Create Arrival Notices to in-house brokers, customers and outside brokers for customs entry.
Following up shipments on customs clearance.
Coordinate with customers in arranging delivery to their designated locations
Billing and invoicing.
Schneider International - Burlingame, CA - Lead Coordinator for Break-bulk April 2001 to December 2008
Responsible for turning over documents to other handling agents and customs brokers.
Act as a liaison between ocean carriers, US Customs, overseas agents and carriers to resolve any problems.
Assist broker in clearing personal effects shipments through US Customs.
Interact with customs brokers and customers to provide accurate information.
Responsible for billing and invoicing.
Education
High school diploma
SKYLINE COLLEGE - San Bruno, CA
HEALD BUSINESS COLLEGE - San Francisco, CA
Skills
• Customer Service Skills
• Quick Learner
• Time Management Skills
• Client Focused
• Team Player
• Delivery Driver Experience
• MS Office, Customer Service, Excel, Data Entry, 10 Key,
• Data Entry
• Accounts Receivable
• Accounts Payable
• Cargowise
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