MAJDA SARAH DAOUDI

Sr LEAN & CONTINUOUS IMPROVEMENT LEADER

Dallas, TX 316-***-**** ad304z@r.postjobfree.com https://www.linkedin.com/in/daoudim/

Intellectually agile, and results-driven Continuous Improvement & Lean/Six Sigma expert with a strong track record of success leading complex process improvement initiatives, assessing processes, systems, and procedures for weaknesses and opportunities for improvement. Demonstrated strategic leadership and strong ability to identify issues and develop innovative solutions that prioritize organizational efficiency and enhance competitiveness. Highly knowledgeable in applying principles of agile management and project management and integrating lean and Six Sigma techniques and innovative business strategies to transform business performance with measurable impact. Committed to working relentlessly to inspire change and streamline operations to enhance client satisfaction, and decrease cost and lead time. Drive for excellence attitude and ability to foster collaboration and develop influential working relationships with people from different backgrounds.

AREAS OF EXPERTISE:

Continuous Improvement Transformation Strategic Business Planning Process Optimization Performance Management Project Management Business Metrics Lean Six Sigma Kaizen facilitation Coaching & Training Scorecards & KPIs Problem Solving Corporate Change Management Employee Engagement Cost Reduction Communication Analytical Skills

PROFESSIONAL EXPERIENCE:

02/2022- 04/2023: DEPARTEMENT OF ECONOMIC DEVELOPMENT, ABU DHABI, UAE

Sr. TRANSFORMATION LEADER – CONTRACT

Worked across the business and government entities to facilitate change and lead a varied range of innovative projects and strategic initiatives in alignment with the Abu Dhabi government's strategic vision and transformation agenda.

Assessed organization performance, analyzed data, and identified opportunities to achieve business priorities.

Managed a portfolio of department initiatives, process improvement projects, performance metrics, and training.

Managed governance, monitoring, prioritization, and adjusting plans to remove obstacles and meet goals and deadlines.

Managed internal and external stakeholders and ensured effective communication and alignment with C-Suite executives.

Reported weekly progress of business metrics and strategic plans to Abu Dhabi Digital Authority and Executive Office.

SELECTED ACHIEVEMENTS:

Led reengineering of 150 processes to drive forward government mandates and accelerate services transformation.

Drove the Department of Economy digital transformation for more than 75 services in alignment with the ABD government blueprint for Effortless Customer Experience. Led partnerships with multiple entities to streamline processes and develop solutions enabling 50% faster and more accurate data exchange across multiple channels.

Assessed 400+ organizational measures for 20 cross-functional teams. Developed scorecard measures ensuring optimal alignment with key business priorities and approved objectives in areas of safety, quality, service delivery, and cost.

Used “VOC” data and study of 400 cases to identify repeated challenges, develop hotfixes, robust systems, and processes to decrease reported incidents by 30% and improve SLA compliance by 45%.

2017-2022: CLEVELAND CLINIC, ABU DHABI, UAE

MANAGER, CONTINUOUS IMPROVEMENT

Worked across institutes to build CCAD lean capacity and maturity and drive the organization’s quest for excellence. Optimize business processes and implement corrective measures to achieve overall effectiveness.

Led projects of varying degrees of complexity, and timelines and managed risks for effective execution.

Conducted dashboard and scorecard reviews with key stakeholders to address deviations and achieve targets.

Developed, instituted, and audited governance processes and best-in-class methodologies and standards across the business to achieve and maintain international best practices and ensure compliance with accreditation standards.

Serve as an internal consultant to hospital leadership and departments on all continuous improvement matters.

SELECTED ACHIEVEMENTS:

Provided strategic direction and change management leadership to institutes to roll out strategic dashboards and a new scorecard model. Coordinated with institutes to design and deploy the model and monitoring mechanism.

Led several transformative projects across the emergency department, lab, and radiology units to enhance patient experience and ensure quick test results. Redesigned workflows and automated several processes to improve accuracy and allow quick transfer of real-time data, improving lab TRT times by 27% and overall patient length of stay by 25%.

Managed a team of experts to conduct a risk assessment for Difficult Intravenous Access (DIVA) and introduce a new process and efficient escalation flow resulting in a 70% reduction in delays caused by failure of intravenous cannulation,

Led cross-functional teams to redesign the ED triage and fast track systems, develop new flows for “normal “and “surge “times, and order pathways reducing TRT by 50% and improving ED triage compliance rate from 56% to 82.5%.

Used advanced statistical methods to increase Rehab Institute productivity by 30%. Implemented new processes to increase billable time and number of patients seen by an additional 1080 patients monthly maximizing profitability.

Applied local/international benchmarks to decrease the employee ID process TRT from 10 to 1 day. Standardized job titles for 280 departments, harmonized systems across 8 business units, and improved processes to achieve 0% errors.

2014-2017: AG GROWTH INTERNATIONAL, KS/ IL

MANAGER, STRATEGY & CONTINUOUS IMPROVEMENT

Recruited to design and execute CI strategy and lead the end-to-end transformation for the US plant. Provided overall leadership to accelerate business performance and cultivate a culture of quality, and continuous improvement.

Performed analysis and used statistical methods to identify performance gaps and establish a detailed “current state”.

Worked closely with executive leadership and department leaders across key value streams (Engineering, Operations, Sales, Finance, etc.) to identify opportunities that have major financial impact, set targets, and guide the implementation.

Developed tools, models, policies, and procedures to spearhead continuous improvement and integrate efficient operating models. Used BSC & KPIs, PDCA, Six Sigma, VSM, TPM, SMED, KANBAN, ANDON, SWI, Benchmarking, visual management, and root cause problem-solving to manage projects, and increase teams’ knowledge and cultural awareness.

Worked across multiple projects, Kaizens, and improvement initiatives to scale efficiencies and create value propositions.

Provided guidance and support to several other US plants in their journeys and served as a member of the AGI global team.

SELECTED ACHIEVEMENTS:

Revamped manufacturing and office areas and introduced new workflows to optimize on-time delivery by 50%, Improve customer satisfaction by 30% and generate revenue savings of over $25M.

Designed Balanced Score Card – KPI model used by 34 corporate locations worldwide that ensured alignment and measure across functional teams’ performance against the corporate strategic plan.

Achieved a high lean maturity score of 3.75 exceeding the year-end target of 3.46 by optimizing processes such as TPM for 75% of critical operational equipment, standard work instructions for 170 key floors, office processes as well as the implementation of visual displays and controls such as kanban, Heijunka, and Andon System.

2007-2014: BOMBARDIER AEROSPACE, LEAR JET, USA/CANADA

ACHIEVING EXCELLENCE TRANSFORMATION LEADER (2010-2014)

CONTINUOUS IMPROVEMENT ENGINEER (2008-2010)

SYSTEMS & PROCESSES LEAD (2007-2008)

Promoted to oversee continuous and process improvements, establish performance milestones, and identify actions for sustainability to transform into a lean cultural corporation and enable change in the operating systems and behaviors.

Managed a portfolio of achieving excellence processes improvements, maturity assessments, scorecards & and KPIs, lean & and Six Sigma training and workshops, and corporate Kaizen events to achieve and maintain world-class standards.

Served as Chair of the site Steering Committee reporting on all business units’ performance and return on investment.

Managed strategy communication and spread initiatives awareness through weekly meetings, circulars publications, best practices, policies, and success stories sharing & and organizing line side reviews for 180+ teams with senior management.

SELECTED ACHIEVEMENTS:

Spearheaded a corporate cultural transformation for more than 180+ cells from bronze- to gold level over seven years.

Strategically cooperated with Bombardier global team to design the Achieving Excellence journey model, road map, and results pyramid to drive business transformation and achieve world-class standards in more than 20 countries.

Led Bombardier employee engagement initiative and team coaching to attain 75% of staff engagement and generate 1650 new ideas in core areas of safety, quality, productivity, timely delivery, and cost surpassing the year-end target of 1200.

Led multi-site transformation projects for 3 aircraft models that reduced delivery time from 50 weeks to 11 weeks and secured $50M in cost savings through creating customized packages and reducing the number of authorizations required.

EDUCATION:

Master of Arts in International Relations & Peacekeeping, American Public University System, Charles Town, WV, 2021

Master of Science in Information Management Systems, Friends University, Wichita, KS

Bachelor of Business Administration, American Public University System, Charles Town, WV

LANGUAGES: English French Arabic

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