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Frisco, TX ***** 248-***-**** ad304k@r.postjobfree.com

ERICK YELDER

PROFESSIONAL

SUMMARY

Organized and dependable Operations specialist with 20 plus years of Mortgage and Auto experience with excellent customer service, researching, and organizational skills. Ability to prioritize and manage multiple projects while meeting operational deadlines, with a positive attitude. Results oriented, hands-on team player that adapts easily to changing and challenging environment that exhibits a willingness to take on added responsibilities to meet team goals.

SKILLS • Issue Research

• Operational Efficiency

• Self-Directed

• Attention to Detail

• Problem Resolution

• Cross-Functional Communication

WORK HISTORY FUNDING ANALYST 08/2018 to 09/2023

Capital One, Plano, TX

• Evaluated financial data to identify trends and make informed funding recommendations.

• Facilitated open channels of communication between funders and recipients, fostering strong working relationships built on trust and mutual understanding.

• Provided expert guidance on compliance requirements, ensuring that all funding applications adhered to strict regulatory standards.

• Enhanced team collaboration by developing effective communication strategies for sharing information about funding opportunities.

• Improved funding application success rate by conducting thorough research and analysis of potential funding opportunities.

• Used critical thinking to break down problems, evaluate solutions and make decisions. MORTGAGE SUPPORT SPECIALIST - LIEN RELEASE 04/2014 to 08/2018 Capital One, Plano, TX

• Conducted public record searches to verify property ownership history and identify potential liens or encumbrances.

• Analyzed title documents to identify potential issues and resolve any discrepancies.

• Enhanced document accuracy by meticulously reviewing titles for correctness.

• Organized and prepared tax and title documents to transfer ownership of property.

• Ensured timely processing of title applications by efficiently managing high volume of daily tasks.

• Performed data entry and other administrative tasks to keep records and files organized and accurate.

• Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions.

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• Maintained compliance with industry regulations by staying up to date on relevant laws and guidelines related to title management.

• Served as liaison between internal departments, facilitating clear communication channels that supported overall operational success. LOAN MAINTENANCE 11/2011 to 04/2014

Capital One, Plano, TX

• Provided exceptional customer service by resolving inquiries related to payments, account balances, and transaction discrepancies.

• Optimized payment processing department performance by establishing and monitoring key metrics, identifying areas for improvement, and implementing targeted solutions.

• Identified, researched, and resolved billing variances to maintain system accuracy.

• Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.

• Maintained up-to-date knowledge of industry trends, regulations, and best practices concerning payment processing operations.

• Reconciled accounts receivable ledger to verify payments and resolve variances. PAYMENT PROCESSOR 06/2010 to 11/2011

Capital One, Plano, TX

• Processed check deposits and generated receipts to record funds received.

• Handled day-to-day accounting processes to drive financial accuracy.

• Managed high-volume payment processing tasks, consistently meeting deadlines.

• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

• Acted as team lead in group projects, delegating tasks and providing feedback. CLAIMS COORDINATOR 05/2008 to 05/2010

UnitedHealthcare, Plano, TX

• Maintained up-to-date knowledge of industry regulations, keeping compliant with state requirements while processing claims.

• Conducted detailed investigations in complex claims cases, gathering necessary information to reach accurate conclusions and determine appropriate actions.

• Managed high-volume caseloads, prioritizing tasks effectively to ensure timely resolution.

• Monitored pending claims closely to identify potential issues or delays in processing promptly addressing them before escalation occurred.

• Liaised between various departments within organization to facilitate efficient communication flow during claims management processes.

• Conducted reviews of program financial systems to assess cost control measures. EDUCATION Oakland Community College, Auburn Hills

Associate of Arts, General Studies, 2004

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