Mrs. Frehiwot Abera

Phone :470-***-****

Email: ad3035@r.postjobfree.com

EXPERIENCE

I am detail-oriented and Motivated IT support specialist with over five years Industry experience. Highly skilled in installing and configuring computer systems, diagnosing hardware and software problems, solving technical issues and application problems, supporting new application roll-outs, setting up user account and password for employees, testing and evaluating new technologies, ensuring safety checks on computer systems, escalating unresolved issues to senior management, managing several open issues simultaneously and ensuring optimal functioning of IT Systems. PROFESSIONAL EXPERIENCE

Tulane international Ethiopia IT Engineer July 2013- March 2014 Addis Ababa, Ethiopia

• Supported virtual computing environments, provisioning and maintaining virtual machines across hardware installations.

• Scheduled and coordinated software update and hardware replacements.

• Designing and installing computer hardware configurations.

• Installing software and networking systems.

• Fixing networking problems like router and ADSL Issues.

• Managing health system software's like HLRS and web-based applications.

• Troubleshoot hardware and software Issues by using company's process and procedure.

• Maintaining patients' data in order to import to database.

• Cloning Hard drive-in windows. Analysis patient information using excel.

• Training health care staffs newly installed software and web-based health care systems.

• Responding to general IT requests.

Mrs. Frehiwot Abera

Phone :470-***-****

Email: ad3035@r.postjobfree.com

Ethio telecom Service provisioning and Activation Advisor Addis Ababa, Ethiopia March 2014- June 2017

• By using HLR and CDMA system solving customers service number unable to call and receive call problems.

• Managing customer phone number uncomplete orders.

• By using CRM system make ready and transfer resources for telecom shops.

• Giving Technical and system support for shop supervisors when they face challenges during, selling telecom resource.

• Fixing web-based systems errors.

• preparing document that used to handle web-based application errors for shop agents and supervisors.

Ethio telecom IT Support Specialist June 2017- March 2021 Addis Ababa, Ethiopia

• Set up new desktop systems and configured laptops for incoming

• employees and loaded required software and server permissions by using Active Directory (AD).

• Documented customer complaints and inquiries for use in technical

• documentation and bug tracking.

• Managing systems like customer relation management (CRM), trouble ticket monitoring (TT), Tin client management system, Equipment Identity Register (EIR) and Internet protocol Contact Center (IPCC) systems.

• Assist both ethio telecom internal and external agents related to IT services.

• Installation and configuration of PCs, laptops, and networking device. Mrs. Frehiwot Abera

Phone :470-***-****

Email: ad3035@r.postjobfree.com

• Installed and supported desktop software titles and add-ons.

• Helping company internal agents by using remote desktop connection and virtual machine.

• Preparing useful documents in order to handle new technical support issues.

Home Goods Data Entry Specialist July 2021- Until now Atlanta, Georgia

• Transfer data from paper formats to databases, that provided by different departments.

• Type in data directly to the system.

• Create spreadsheets with large numbers figures without mistake.

• Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry.

• Review data for deficiencies or errors, correct any incompatibilities if possible, and check the output.

• Generate reports, store completed work in designated locations, and perform backup operations.

• Update existing data.

TECHNICAL SKILLS

Programming: T-SQL, HTML, Java script, PowerShell

Databases MS SQL Server 2019/2017/2016/2014/2012, Azure Tools Ms Office, Excel,Outlook,RDBMS

Ticketing system Service Desk, JIRA

EDUCATION

Mrs. Frehiwot Abera

Phone :470-***-****

Email: ad3035@r.postjobfree.com

Bachelors in Computer Science and Engineering, Bahir Dar University, Bahir Dar, Ethiopia.

CERTIFICATIONS

Google IT Support professional Certificate, Google (2021) Training

SQL Server 2019 and 2016 DBA & T-SQL Programming Training. References available upon request.

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