Stephanie Pimentel

Union City, NJ *****

ad302y@r.postjobfree.com

+1-201-***-****

Dedicated Data Entry Clerk/ Customer Service Representative, motivated to maintain customer satisfaction and contribute to company overall success. With unwavering commitment to customer service, with the ability to build productive relationships and resolve complex issues. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Sierra7

August 2020 to Present

· Manage health programs for government and commercial customers.

· Coordinator of several diagnostic and screening services.

· Greet, transfer and hold calls.

· Build rapport, listen, clarify and manage conversational flow.

· Handled upset customers conflicts and challenging situations.

· Delivered outstanding service.

· Dealt with patient sensitive health information.

· IB high call volumes.

· Goal oriented, tasks completed in timely manner. Received a variety of training to perform this role. Administrative Assistant/Receptionist

NBA - Secaucus, NJ

April 2019 to July 2020

· Answering and directing phone calls to relevant staff.

· Scheduling meetings and appointments.

· Ordering and taking stock of office supplies.

· Being a point of contact for a range of staff and external stakeholders.

· Prepared documents for meetings and business trips.

· Processing and directing mail and incoming packages and deliveries.

· Writing and issuing emails to teams and departments on behalf of teams or senior staff.

· Greeting and directing visitors and new staff to organization.

· Researching, booking travel arrangements for staff members.

· Always finding ways improve administrative processes.

· Trained new employees, as needed.

· Often in charge of coordinating team projects.

Received a variety of training to perform this role. Data Entry Clerk

Staples - Secaucus, NJ

August 2014 to December 2017

· Transferred data from paper formats into computer files or database systems using keyboards, data recorders or optical scanners.

· Typed in data provided directly from customers.

· Created spreadsheets with large number figures without mistakes.

· Verified data by comparing it to the source documents.

· Updated existing data, performed regular backups to ensure data preservation.

· Sorted and organized paper work after entering data to ensure it is not lost.

· Ability to work in a fast environment and multi task.

· Trained new personnel.

Data Entry Clerk/Office Assistant

Bookazine

May 2010 to August 2014

· Compiled, prioritized and processed customer online orders into data base.

· Transmitted work electronically to other locations upon request.

· Sorted and distributed mail, sent faxes daily.

· Answered calls and transferred to proper departments.

· Light warehouse picking and packing online customer orders.

· Recorded and filed work load completed daily .

· Communicated directly with customers to satisfy their needs. Military Service

National Guard

June 2009 to July 2011

· Received a variety of mental and physical training which gave me discipline and responsibility for both professional and personal everyday living.

Education

High school diploma

Bayonne High School - Bayonne, NJ

September 2005 to June 2009

Skills

• Microsoft word

Outlook

Scheduling

Excel

Microsoft Office

Inventory

Attention to detail

Data Entry

Organizational Skills

Filing

Empathy

Time Management

Verbal and written communication Problem

Solving

Ability to multi-task

Engaged, driven

Fluent in languages:

English, Spanish

• Military Experience

• Typing

• Event Planning

• Writing Skills

• Microsoft Office

• Administrative Experience

• Bilingual

• Time management

• Spanish

• English

• Customer service

• Call Center

• CSR

• Customer Support

• Multilingual

Assessments

Data entry: Attention to detail — Proficient

July 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Customer focus & orientation — Completed

April 2022

Responding to customer situations with sensitivity Full results: Completed

Administrative support professional fit — Proficient March 2023

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

September 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Sales skills — Proficient

September 2020

Influencing and negotiating with customers

Full results: Proficient

Warehouse safety — Proficient

August 2022

Using safe practices in a warehouse setting

Full results: Proficient

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Scheduling — Proficient

September 2022

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

June 2021

Identifying and resolving common customer issues

Full results: Proficient

Written communication — Completed

June 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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