Customer Service Representative
Resume:
Kosha Bullock
Blackwood, NJ *****
**************@*****.***
Customer Service Professional with a demonstrated commitment to providing incredible service for the past 20
years. Results-driven professional with an unwavering commitment to customer service, with the ability to
build productive relationships, resolve complex issues and win customer loyalty. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Genpact - Remote
June 2023 to August 2023
Training for bank fraud department.
Tax Preparer
I'm Self Employed - Blackwood, NJ
January 2014 to April 2023
Prepared individual income tax returns using online tax services. Continuously researched applicable tax information to improve knowledge to better serve clients. Customer Service Analyst
PRWT SERVICE INC - Philadelphia, PA
September 2018 to December 2018
Provided efficient handling, investigation, and resolution of customer requests for support with NPT fare media and devices.
Managed customer inquiries, researched and resolved complaints, discrepancies, and potential fare disputes.
Enrollment Specialist
CareerUSA - Philadelphia, PA
September 2013 to December 2013
Handled open enrollment for Medicare healthcare plans offered through Independence Blue Cross. Responsible for verifying customer member’s information Received inbound calls from customers about applying for Medicare healthcare plans. Customer Service Representative
Excelsior Service Group - Cherry Hill, NJ
October 2010 to January 2011
Worked as a third party representative for Seven-Eleven and Mars Corporation for the 2011 open enrollment season.
Handled any inbound calls from employees regarding their group medical, group dental & vision benefit packages.
Processed employees worksheets via web-based application; in addition, gained knowledge of flexible spending accounts & retirement plans.
Customer Service Representative
City of Philadelphia Tax Amnesty Program (Nesco) - Philadelphia, PA April 2010 to July 2010
Assisted customers with their online application process Researched customers past due tax bills and calculated tax discounts for clients who wish to settle prior year's delinquent tax bills.
Customer Service Representative
SNL Financial( Volt Staffing) - Marlton, NJ
October 2008 to April 2009
Handled calls from customers regarding terms and balances on auto, personal, and mortgage loans. Processed customers payments through Western Union speed pay. Setup customers for ACH direct deposits.
Customer Service Representative
Jackson Hewitt - Maple Shade, NJ
December 2007 to March 2008
Set appointments, filed charts, and made callbacks to customers for tax refund pickups. Served as a company facilitator between the customers and the state or county agencies regarding their tax offsets.
Assisted customers with an application for tax registration courses. Customer Service Representative
Harte Hanks - Pennsauken, NJ
October 2006 to October 2007
Worked as a third party representative for Blue Cross Blue Shield of Massachusetts Received inbound calls from members regarding their Part D: Drug Rx Program. Researched specific drugs on the formulary database for coverage information. Answered questions about the benefits and provided information to the customers. Education
GED
NJ Department of Education - Trenton, NJ
April 1996 to September 1996
Skills
• ACH
• Tax Experience
• Microsoft Office
• Data entry
• Sales
• Customer service
• Telemarketing
• CRM software
• Zendesk
• Typing
• Cash handling
• Windows
• Cash register
• Google Docs
• Clerical experience
• HIPAA
• Financial services
• Research
• Medical terminology
• Microsoft Access
• Microsoft Word
• Communication skills
• Organizational skills
• Phone etiquette
• Customer support
• English
• Bilingual
• Upselling
• Time management
• Cold calling
• Tax experience
• NetSuite
• Mortgage servicing
Assessments
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Retail customer service — Proficient
September 2022
Responding to customer situations in a retail setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient May 2023
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Basic computer skills — Proficient
May 2023
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Customer service — Proficient
January 2023
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
May 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service fit — Proficient
June 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Sales skills — Proficient
May 2023
Influencing and negotiating with customers
Full results: Proficient
Customer focus & orientation — Proficient
January 2023
Responding to customer situations with sensitivity Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer Service Skills — Proficient
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Customer service — Proficient
January 2021
Identifying and resolving common customer issues
Full results: Proficient
Sales fit — Proficient
January 2023
Measures the traits that are important for success in sales positions Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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