Administrative Assistant/ Customer Service/Call Center Specialist
Resume:
MARISOL ORTEGA
***** ******** ***** ******, ***** 77302
***************@*****.***
Accomplished Customer Service Representative with 20+ years of customer satisfaction. Aiming for a challenging position with a multinational organizations that provides an opportunity for further personal and professional development.
CORE COMPETENCIES:
• Strong Communication
• Customer Retention
• Organization & Prioritization
• Timely Follow-Up Team Training & Motivation
EXPERIENCE:
RECEPTIONIST/ADMINISTRATIVE ASSISTANT at GULLO TOYOTA CONROE, TEXAS - January 2024 TO PRESENT Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls. PRIVATE ENGLISH TUTOR AT MANABIYA
OASIS IN OME TOKYO, JAPAN - SEPTEMBER 2019 - MAY 2023 Japanese private school working as an English tutor for preschool and elementary kids from the ages of three to eleven years of age. I taught English conversation and reading skills, sang songs, and helped the kids make presentations for their schools.
CUSTOMER SERVICE REPRESENTATIVE AT BRILLEN VOIGT RAMSTEIN AIR FORCE BASE MIESENBACH, GERMANY - FEBRUARY 2018 - JULY 2019 German private owned company inside the Military base. I was trained to provide best customer service and assistance to all active duty and family members by calling to check all the information necessary to place an order for prescription glasses or sunglasses. My job included answering phone calls and helping with vendors twice a week. I also was responsible to closed and balanced the register and to take the money to get it deposit in a secure location at the end of the day.
CALL CENTER SPECIALIST, FEMA/TITAN
TECHNOLOGIES, HOUSTON, TEXAS - JUN 2017 – JAN 2018 Assisted applicants over the phone with disaster-related problems in a professional manner. Obtaining information in order to process new applications for assistance.
ADMINISTRATIVE ASSISTANT, SOUTHWEST KEY
PROGRAMS, CHANNELVIEW, TEXAS - MAR 2016 – DECEMBER 2017 I assisted in Human Resources department by selecting candidates for the company. Received mail, packages and magazines from the distribution center. Answered employees questions regarding the benefits. I traveled to Austin for trainings and I was in charge of some of the events the shelter used to have to trained the employees on new policies. My roles as an administrative assistant also included booking flights and hotels for supervisors and visitors from other institutions.
LEAD WOMAN, BRAND ENERGY SOLUTIONS
LLC, BAYTOWN, TEXAS - MAR 2014 – DEC 2015
Requested special permits to work in assigned areas. Checked for hazards at the job site and made sure the workers were properly equipped to work in safe conditions. Filled out proper forms and documents that needed to be signed by workers and supervisors before starting any work. Drove workers to the work areas and handled safety meetings. Lead the workers to the assigned areas to work and provided proper work and instructions.
EDUCATION:
High School Diploma/GED from Miami Dade College Miami, Florida SKILLS:
Bilingual - Spanish (Fluent)
Customer Service Certified
Call Centers
Office Administration Skills
Strong, Verbal, Written & Typing Skills
Proficient Microsoft, Word, Excel, Power Point
Video Editing
Retail Experience
Effective Telephone & Interpersonal Skills
Collections & Handling Cash
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