It Support Information Technology

Khamis Naaman Khamisi

ELV IT Mobile : +974-***-*****

Qatar Email : *****.********@*****.***

SUMMARY

A seasoned junior web and software developer with a decade of experience in IT/ELV, I blend technical prowess with troubleshooting skills. With robust hardware knowledge and strong software abilities, I tackle challenges from configuring ELV components to developing innovative applications. My track record in project management ensures swift issue resolution and seamless operations. Ready to enhance your company's performance.

SKILLS

● Project Management

● Communication Skills

● Critical thinking

● Active Directory

● Basic first Aid and CPR

● Veeam Backup.

● SQL Database.

● Networking

● Basic Fire fighting

● Computer Maintenance

PROFESSIONAL EXPERIENCE

ELV APRIL 2016 – PRESENT

Stark Security Service.

Qatar, Doha

● Configuring and testing ELV components, such as CCTV (Genetec, Lenel and Infinova.) and access control systems (Gate barriers – MGC PRO)

● Installation, maintenance, and troubleshooting of Extra Low Voltage (ELV) systems.

● Conducting regular inspections to ensure the proper functioning of ELV equipment – (PPM/CM).

● Collaborating with project teams to design and implement ELV solutions.

● Responding promptly to client requests for technical support and issue resolution.

● Performing cable terminations and ensuring compliance with safety standards. Sites worked - Al Ruffa celebration hall, Mall of Qatar, Msheireb Downtown Doha and Lusail Utility Tunnel. Software Developer FEBRUARY 2023 – JULY 2023

PART TIME

Qatar, Doha.

I created two apps that can help calculate the Salaries and the leave days according to Qatar law, 1. Salary Calculator.

● Calculates net salary by imputing the days worked, absent days and total overtime.

● Simplifies complex salary calculations, ensures legal compliance and lesser visits to the HR office

● Plans to automate so that employees can raise a complain to the HR in case of any salary issues 2. Leave Calculator.

● Automate leave calculations, track balances and provide alerts IT Assistant Administrator DECEMBER 2013 – MARCH 2016 Nakumatt Holding Limited.

Kenya, Mombasa.

● Managing user accounts and permissions in the organization's network.

● Providing technical support to end-users for hardware and software-related issues.

● Assisting in the installation, configuration and maintenance of IT systems.

● Conducting regular backups of critical data to ensure data integrity – Veeam Backups.

● Collaborating with IT teams to implement security measures and updates.

● Assisting in the development and implementation of IT policies and procedures – updating policies. IT Help Desk/Data Entry APRIL 2011 – NOVEMBER 2013 WEC Lines.

Kenya, Mombasa.

● Logging and tracking support tickets to ensure timely issue resolution according to priorities.

● Data entry tasks, including updating records and maintaining databases.

● Providing training and assistance to users on software and hardware usage.

● Collaborating with IT teams to escalate and resolve complex technical issues.

● Maintaining documentation(reports) of common technical issues and their resolutions.

● Responding to user inquiries and resolving technical issues via phone, email, or in person either hardware or software.

QUALIFICATIONS

Mt. Kenya University – KENYA MAY 2010 – DECEMBER 2014 Bachelor of Business in Information Technology

Shimba Hills High School - KENYA MARCH 2006 – NOVEMBER 2009 Kenya Certificate of Secondary School

CERTIFICATIONS

● IT Support by Google

● CompTIA A+

● HABC - Fire safety

● MOI-Security training

● Firefighting First Aid and CPR

● Computer Hardware by Cisco

● Evacuation Incident Management.

● Communication skills

● Microsoft Office Package - Excel, Access and Word

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