Customer Service Store Associate

Ulysees O Jones II

************@*****.***

Phone: 850-***-****

Education

Pensacola State College - Pensacola, FL

Associate of Business Degree – Spring 2018 - Fall 2020

Technical Skills:

MS Office Suite: (Excel/Pivot Table, Word, PowerPoint, Access, Outlook, Publisher, SharePoint, OneNote, Microsoft Teams, Skype)

Windows Operating Systems: (Windows 10, Windows 8, Windows 7, Windows Xp)

Mac Operating Systems: (MacOS Catalina, MacOS Mojave, MacOS High Sierra, MacOS Sierra, OS X El Capitan)

Apple iOs: (iOS 11, iOS 12, iOS 13, iOS 14)

Android Os: (Nougat, Oreo, Pie, Android 10, Android 11)

(BMC Remedy)

(Azure)

(Adobe Acrobat DC)

(Active Directory)

(Citrix Workspace)

(Server Manager)

(PowerShell)

(VMWare)

(Cisco AnyConnect)

(VDI)

Experience

Polo Ralph Lauren

Store associate

In store

10/06/18 -10/20/20

•Greet customers

•Pos for checking guest out

•Excellent customer service and vocal communication

•Use of iPad & iPods regularly for inventory

•Using excel to create speed sheets for back of house inventory pulling

•Pulling and Building organizing back of house

•Trouble shooting and fixing printing issues

Polo Ralph Lauren

Help Desk Support

Remote

10/30/20 – 04/28/23

•Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, hardware support (desktop, laptop, peripheral).

•Preparing accurate documentation to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations, compliance issues, and documentation requirements as well as reference only application reference guides.

•Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.

•Efficiently handle high volume ticket queue by supporting 50 – 100 tickets daily. Answering call from our client’s and walking them through troubleshooting issues.

•Verifying that the appropriate information has been filled out for creation of new client accounts and the deactivation of client accounts when terminating employment.

•Performing data migrations and backups of our client`s information when being issued new machines or re-imaging machines.

•Managing delegation rights, distribution lists, and content searches.

•Determining if equipment is covered by warranty or maintenance contract and processing accordingly.

•Developing and maintaining our customer service database for all service requests received and analyzing and assigning a control number to all incoming customer requests.

•Troubleshooting complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faults.

•Performing installations and updates of software and hardware on a wide range of configurable information systems devices requiring diverse interfaces and device drivers in multiple operating system environments using a wide variety of hardware platforms.

Track attendant lead

Fat daddies and the track

05/06/23- present

•Supervise guest while they are on the rides and equipment

•help trouble shoot minor issues with arcade games or go karts

•Follow rules and make sure the rules are conducted and followed by co workers and guest

•Stand out doors or indoors for prolonged periods of time

•Customer service and help with adults and children

Apple product demonstrator

GetMarketing

5/06/23 -present

•Knowledgeable on apple products

•Knowledgeable on recommendation for the perfect product for the guest

•Helping guest trouble shoot issues with current products

•Helping guest with questions about Microsoft software on apple products

•Inventory checking

•Making sure every demo unit and device is set up and working properly

•Updating demo software

•Setting up new demo devices

Awards/Certificates:

Contact this candidate