Customer Service Office Assistant

RD

REGINA DONALDSON

ad3000@r.postjobfree.com 1-609-***-**** San Antonio, TX 78227

Seeking a position with your company which will require me to utilize my skills, abilities and Experience. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Demonstrative Eligibility Specialist proudly offering over 23 years' experience assisting others with enrollment and program services. Polished professional known for interactions that are fair, compassionate and respectful. Promoting issue resolution expertise in fast-paced environments.

Possess solid computer skills.

Excellent Communication

Training & Development

Conflict Resolution

Troubleshooting

Regulation Compliance

Claims Processing

Policy Knowledge

Confidentiality

Advocacy and Counseling

Relationship Building

Multitasking

Time Management

Problem-Solving

Documentation and Paperwork

Eligibility Determination

State of New Jersey Dept. of Labor

Trenton, NJ

Customer Service Representative

11/2000 - 12/2023

Quickly and effectively solve customer challenges

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service

Resolve claimants issue with expediency

Demonstrate proficiencies in telephone within high-volume environment

Calm upset/ angry claimants

Research and rapidly solve problems.

Resolved issues concerning wage disputes between employers and claimants.

Responded promptly to inquiries from claimants, employers, government agencies or other sources concerning unemployment insurance regulations.

Analyzed claimants' work history, earnings records and other documents to determine benefit entitlement.

Verified accuracy of data entered into computer systems used in administering the Unemployment Insurance program.

Calculated weekly benefit amounts based on claimant's income level, job status and other factors.

Provided assistance to employers regarding their obligations under applicable state laws.

Revgro Eatontown, NJ Answered phone calls and welcomed visitors to office. Summary

Skills

Experience

Office Assistant

06/2018 - 07/2019

Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies. Maintained an organized filing system of paper documents and electronic files.

Greeted visitors, determined their needs and directed them to the appropriate personnel.

Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.

Dispersed incoming mail to correct recipients throughout office. Assisted with special projects as needed by researching information on the internet or through other sources.

BROOKDALE COMMUNITY COLLEGE

Office assistant program

01/1996

References available upon request.

Education and Training

References

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