Professional summary

Results-oriented Sales Leader with 10+ years of experience in sales management, motivation, and team- building. A passionate problem solver and people builder, I consistently outperform targets and have a track record of training and managing high-performing teams. Customer service is a top priority, and I strive to exceed customer expectations. Achieved a remarkable year-over-year sales increase of 27%. Employment history

Eby-Brown /Coremark /Pfg corp Retail Category Specialist Ypsilanti, Mi. 2018 - Present

• Worked with convenience stores and gas stations to increase sales and profit margin• Consulted with store owners to maintain customer happiness and diversify store offerings• Recognized as one of the top sales and customer retention specialists in the nation• Trained new hires on customer retention strategies• Directed and consulted with businesses to increase their sales and profits• Worked at Eby-Brown, Coremark, and Pfg corp in the wholesale market

Analyze market trends and consumer behavior to identify emerging product categories and develop strategies for growth and market expansion.

Conduct market research to identify new product opportunities and trends Collaborate with sales team to develop promotional strategies and tactics to increase product sales and market share

Develop and implement competitive pricing strategies to maximize profit margins and maintain a competitive edge in the wholesale market.

Develop and maintain strong relationships with convenience store and gas station owners to understand their needs and provide personalized solutions for their store Identify new retail trends and opportunities in the convenience store and gas station market to enhance product offerings and drive customer satisfaction

The Chocolate Moose Ice Cream Factory Owner Portland, Mi. 2016 - Present

• Founded an ice cream parlor and restaurant, we also make and supply ice cream wholesale to other parlors. We have been chosen as people choice for 2017 and 4th best in the whole state 2019. Sales growth over 35% a year

• Develop and implement a marketing strategy to increase wholesale ice cream sales to other parlors and restaurants

• Oversee the production and quality control processes to ensure consistent and high-quality ice cream products

• Identify and pursue new opportunities for collaboration with local businesses and event organizers to showcase our ice cream products at special events and promotions.

• Monitor financial performance, analyze data, and make strategic decisions to optimize profitability

• Rated number three ice cream parlor in Michigan

Ensure compliance with health and safety regulations in the ice cream production process Thomas Saint Amour

Sales Leader, People builder business manager

423 Smith Street, Portland, 48875

734-***-****

ad2zzu@r.postjobfree.com

Employment history

Sun Homes Sunset Ridge Maintenance Manager Portland, Mi. 2015 - 2018

• Performed maintenance duties and supervised maintenance staff, contractors, and snow removal at Sun Homes Sunset Ridge.• Developed and implemented preventive maintenance programs to ensure the longevity of homes and community amenities.• Oversaw the procurement and inventory management of maintenance supplies and equipment.• Coordinated and scheduled regular inspections and maintenance activities.• Kept costs low and maintained a high fill rate and beautiful property. Collaborate with property management team to identify and address maintenance needs in a timely manner, ensuring resident satisfaction and retention.

Develop and implement a training program for maintenance staff to improve technical skills and ensure high- quality repairs and maintenance services.

Develop and execute a comprehensive maintenance plan to ensure the ongoing quality and safety of the community

Ensure compliance with all safety regulations and standards to create a safe working environment for maintenance staff and residents.

First Congregational Church Facilities Manager Portland, Mi. 2010 - 2016

• Maintained building and grounds and kept property beautiful Ensure the safety and security of the Church premises by implementing and maintaining proper security measures, such as surveillance systems, access controls, and alarm systems. Developed and implemented a comprehensive maintenance plan to ensure the safety and functionality of the church buildings and property.

Develop and implement a comprehensive maintenance plan to ensure that the Church facilities are well- maintained and in good working order.

Old Skool Transportation Executive Director Portland, Mi. 2008 - 2019

• Operated a handicap bus line for city and church needs

• Provided transportation for many groups who would not be able to afford it otherwise

• Grew the business to operate seven buses and provided transportation for several school districts, nursing homes, and businesses

Develop and maintain relationships with local government officials, community organizations, and other transportation providers to advocate for the needs of senior and disabled riders. Develop and implement strategic plans to expand Old Skool Transportation's services to new markets and industries, focusing on identifying and targeting potential clients and securing partnerships and contracts. Identify and pursue new business opportunities to expand the company's reach and increase revenue. Develop and implement a comprehensive safety program for Old Skool Transportation, including training, policies, and procedures to ensure the safety of passengers and employees. Employment history

O’Reilly-Murray’s Discount Auto Parts Multi-Store Manager Lansing, MI 2007 - 2009

• Multi-Store Manager

Was responsible for all day to day operations including employee hiring and training, discipline, and scheduling. I handled commercial and retail auto parts sales. I was responsible for profit and loss and balance sheet. The store had an increase in sales and profit, 16% for the current quarter and 8% for 2008. Commercial sales have increased 33%.

Pilot Travel Centers Travel Center Manager Monroe, MI Mar, 2007 - 2007

• Travel Center Manager

• Responsible for all aspects of the Travel Center including large store, deli, and an Arby’s restaurant. Planned and set up retail displays, audited and deposited cash, tracked orders and deliveries, and managed and scheduled all employees (approx. 43). This is a 24 hour operation and I was responsible for coordinating the complete center. I was responsible for all aspects of the travel center including the Arby’s restaurant, the convenience store, and fuel sales.

State Wide Steam Founder/General Manager Romulus, MI Mar, 1996 - Jan, 2006

Conduct day to day operations for building and Restaurant Service Company Including; sales, service, payroll, maintaining equipment, problem solving, Maintaining / managing budget. Built and maintained service area through sales, quality service, and customer satisfaction. Currently, provide service to over 700 businesses. Company was sold in January of 2006; I still consult with the new owners. Company does commercial ventilation systems for restaurants and industrial settings. Company also has a carpet cleaning division.

Education

Some classes in education Lansing community college Lansing, MI 2007

I took several classes in education and special needs bussing. CDL Class A with all endorsements THE CDL School 1995

Teaching Certificate

Accounting/Business Management Monroe County Community College Monroe, MI 1994 - 1995

Communications Specs Howard School

1993 - 1994

Diploma – College Prep. Huron High School New Boston, MI 1989 - 1993

Skills

Sales Management Motivation

Team Building Customer Service

Maintenance Repair

Supervision Facilities Management

Operations Management Commercial Sales

Profit and Loss Management Retail Management

Inventory Control Budget Management

Problem Solving Customer Satisfaction

Training Class A CDL

Class B CDL Pre Trip Inspection

Yard Maneuvers Road Testing

Grocery Management Accounting

Business Management Communications

Education ASE Certification

Inventory Control Battery Specialist

Food Safety Handgun Training

Community Involvement

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