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Social Media Customer Service

Location:
East Orange, NJ
Posted:
January 22, 2024

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Resume:

STEFAN

CLEMENTSON

ad2zzt@r.postjobfree.com 201-***-****

PERSONAL PROFILE

I am a Dedicated Sales Development

Representative. My ability to easily connect

with people puts buyers at ease so they can see

past any hassle. Combining my creative thinking,

and my servanthood attitude I have an

advantage over my competition. My passion is in

meeting needs. Adept at utilizing CRM tools and

data analysis to optimize lead generation

strategies. Committed to exceeding targets and

contributing to the success of sales teams

SKILLS

Prospecting · Cold Calling · CRM Software ·

Objection Handling · Microsoft Office Programs ·

Google Programs · Social Media Marketing · Sales

· Administration · Leadership · Strong

Communication · Customer Service ·

Organizational · Entrepreneurial · Creative

problem solving · Team player

WORK HISTORY

Turo Rentals

Owner Fleet Manager 2018

· Owned and operated a fleet of 7 vehicles between 3 shareholders for car rental services

· Performed routined vehicle maintenance and inspections

· Designed marketing materials, managed records, and maintained business operations monitoring and maintaining the rental vehicle fleet, including scheduling maintenance and repairs

EDUCATION HISTORY

Professional School of Business - Millburn, NJ

Sales Person Licensing Course

October 2019

Essex County Community College - Newark, NJ

School of Humanities & Bilingual Studies

Associate of Applied Sciences in New Media Tech

May 2020

Rutgers - Newark NJ

Business

June 2022

· Promoted car dealership through word of mouth and social media marketing

· Cultivate relationships with recent buyers to increase referrals and returning customers

· Present used and new cars through test drives, demonstrations, and dealership walk-throughs environment

· Maintain an up-to-date customer database to maximize future automotive sales

· Greet and assist customers entering the showroom floor to present a professional and inviting Infiniti

Sales consultant SDR 2019-2020

General Auto Group LLc

BDC 2018-2019

· Scheduled appointments for new customers and returning clients.

· Appointment setter

·Followed up on customer visits to ensure customer satisfaction.

· Ensured that all information from clients are effectively communicated to the proper departments

· Contact clients based on dealership's CRM systems Hertz

Manager Trainee 2021 -2023

· Provide excellent customer service by assisting with vehicle rentals, returns and addressing customer inquiries.

· Developing sales by upselling additional Products and services.

·Complete paperwork and data entry related to customer transactions, reservations, and rental contracts.

· Generate and analyze sales reports to track performance and identify areas for improvement

· Help resolve customer issues, disputes, or concerns in a professional and timely manner.



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