Georzella Turner

Indianapolis, IN ***** ad2zzk@r.postjobfree.com

1-219-***-****

Summary

A dedicated professional with 10 plus years of experience working with families, varies neighborhoods and agencies to provide needed resources with assisting with building a successful foundation in many locations. Spear heading and providing great feedback with my skills and training as a Human Services professional that is highly motivated with meeting the needs and deadlines that are assigned in a timely manner.

Work Experience

Site Support (Contractor)

Deloitte/Mashtech Digital-Nashville, TN

September 2023-Prenst

• Provide technical support to organizations by managing, maintaining, and troubleshooting

• Trained customers on varies areas of the new system

• Walk customers through software installation of launch newly-installed programs for the first time

• Send technical documentation to customers and IT

• Elevate difficult cases that could not be resolve to support technicians

Eligibility Specialist

Indiana Department of Family Resources - Gary, IN October 2018 to April 2023

•Enrolled clients in health coverage, Snap and Tanf benefits

•Scheduled appointments with applicants to gather information and explain benefits processes.

•Worked with doctors to establish eligibility for clients with the healthy Indiana plan

• Communicated with people from various cultures and backgrounds on application process

Outreach Coordinator

Victory Life Christian Center - Portage, IN April 2007 to April 2023

•Act as a liaison for parents and community leaders for planned projects for the youth.

•Participated in strategy development and planning to grow organizing program and advance campaigns.

•Spear head programs and organized fundraisers, proposals

•Identified additional product and venders

Case Manager

Illinois Department of Human Services - Chicago, IL February 2017 to October 2018

•Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centered.

•Handle case assignments, draft service plans, review case progress and determine case closure.

•Help clients achieve wellness and autonomy.

•Facilitate multiple care aspects (case coordination, information sharing, etc)

•Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.

•Develop effective working relations and cooperate with medical team throughout the entire case management process.

Education

Associate in Science (AS) in Human Services

Ivy Tech Community College - East Chicago, IN August 2011 to June 2013

Skills

•Possess excellent oral and written communication skills. Able to multi-task, work independently and achieve outstanding results. Database Management; Outlook, Excel, Power Point and Typing Speed: 45 w.p.m. Policy initiatives Community engagement Campaign organization

•Case Management

•Project Planning

•Budgeting

•Insurance Verification

•Social Work

•Research

•Conversational Spanish

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