Lynzee Pahl

Seeking to obtain full time employment with opportunity for advancement.

Bountiful, UT 84010

ad2zzh@r.postjobfree.com

+1-801-***-****

Versatile customer experience specialist with flexibility and tenacity to tackle the most detail oriented jobs!

Authorized to work in the US for any employer

Work Experience

Picker/Packer

Sephora - West Valley City, UT

August 2017 to October 2019

• Prepared cart each day as directed

• Used RF gun to fulfill orders from Sephora retail stores across nation.

• Followed and adhered to specified packing standards.

• Used labels correctly to address and simplify the shipping process.

• Consistently held Above average "Picks per Hour" at 244 picks and the expectation was 190. Member Services Representative-Temporary Contract

Teleperformance USAA FSB - Salt Lake City, UT

September 2015 to January 2016

• Inbound calls- Assist and guide members through a plethora of different complex and simple account adjustments to open/close or maintain checking, savings, trust/estate and certificates of deposit accounts daily.

• Completed fraud and dispute forms before transferring to the fraud specialty team.

• Opened/closed accounts and followed all compliance and legal guidelines.

• Used tools provided to maintain accuracy in all member communications and interactions.

• Consistently praised by management for outstanding customer service and above required monitor scores.

Credit Repair Advisor

CreditRepair.com - West Valley City, UT

March 2015 to September 2015

• Temporary Position; Inbound Calls- Provided absolute customer service to members calling with questions about credit repair, company processes, or general information about services. Assisted members with obtaining accurate information about consumer credit laws, debt collection practices and options to rebuild and change credit score and build positive credit history.

• Educated customers in statutes and laws regarding the consumer credit reporting.

• Followed all guidelines provided by regulating agencies for credit repair.

• De-escalated members and discovered alternative options for items that were "sticking" to credit reports, collected payments and advise of overdue accounts; successfully kept both company and customer in mind.

• Consistently received praise from many members and senior staff for following up and providing absolute customer service.

• High collection rate for past due accounts.

Associate Enrollment Counselor

Western Governors University - Murray, UT

March 2012 to October 2014

• Initiated first contact with prospective students who have expressed interest in degree programs.

• Answered general questions about the university and its programs, follow up by phone and e-mail as needed, quickly built rapport with students to take the next step in the enrollment process.

• Scheduled appointments with and facilitate live phone transfers to Enrollment Counselors.

• Administrative and clerical duties as needed.

• Regularly chosen by Management to train new hires.

• Consistently held highest appointment "show" rate for consecutive months at a time. Back Office Support

Discover Finacial Services - West Valley City, UT

May 2008 to June 2011

Provide support for customer service Representatives as well as using software to verify Patriot Act information of prospective customers wishing to open high yield savings account,s money markets, and certificates of deposit.

I managed up to eight people for the return mail project, and I created the check verification system for confirming and verifying large sums of money written out of customers accounts to avoid fraud... which included but not limited to outbound calling, some inbound calling to support Representatives struggling to verify identity and/or establish accounts.

I also did collections for Discover card from May of 2008 until December of 2009, where I held highest dollars collected per hour f from anywhere of two weeks to 3 weeks at a time. Education

High school diploma

Davis Applied Technology College - Kaysville, UT

December 2010 to December 2010

Skills

• Bank Teller

• CSR

• Customer Service

• Call Center

• Customer Care

• Picker Packer

• Warehouse Associate

• Picking Packing

• Shipping Receiving

• General Labor

• RF scanner

• Warehouse management system

• Order fulfillment

• Shipping & receiving

• Materials handling

• Credit Analysis

• Order Picker

• Logistics

• Microsoft Word

• Customer service

• Property management

• Google Docs

• Cash handling

• Supervising experience

• Retail sales

• Credit analysis

• Financial analysis

• Order fulfillment

• Budgeting

• Merchandising

• Clerical experience

• Negotiation

• Cash register

• Training & development

• Sales

• Cold calling

• Inside sales

• Accounts Receivable

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