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301-***-**** ad2zzc@r.postjobfree.com Bowie, MD

PROFESSIONAL SUMMARY

Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. WORK HISTORY

Saber Group Inc. New Carrollton, MD

Account Executive 04/2023 - 07/2023

• Utilized pitch tactics to attract customers and close sales

• Registered new clients, set up accounts, handled documents, and processed transactions

• Maintained upgrade rates to increase overall office performance

• Provided customer service and troubleshoot assistance for clients

• Ensured security for client personal information and documents Skin Treats Essentials Georgetown, DC

Sales Representative 04/2022 - 02/2023

• Improved product sales by 30% in 4 months

• Responded to business and service inquiries via phone and email

• Utilized sales tactics to increase company revenue

• Schedule and book client appointments

• Provided product information and samples to customers

• Operated cash register and skin care devices

SKILLS

• Sales

• Data Recording

• Time Management and

Prioritization

• Team Building

• Detail-Oriented

• Adaptability

EDUCATION

B.S. Psychology - In Progress

Via University of Maryland Global

Campus

Data Analytics Certification -In

Progress

High School Diploma

Kiara Tillman

David's Bridal. Bowie, MD

Customer Service Representative 04/2021 – 03/2022

• Maintained client relationships through consistent communication via phone and internet

• Increased customer pickup rate by 40%

• Assisted clients with dress search, try-on, and purchase

• Informed clients of programs and member perks to boost member rate

• Operate cash register, apply member coupons, and offer rewards sign-ups

• Ensured product quality and customer satisfaction Humphrey Management. Landover, MD

Assistant Community Manager 01/2017 - 08/2019

• Worked closely with Community Manager to resolve all resident complaints, issues, and inquiries

• Performed administrative duties such as faxing, filing, e- mailing, and organizing

• Handled maintenance records, and prepared leases and other forms

• Purchased administrative supplies for company and ensured delivery

• Maintained strong connections with residents, agencies and team members

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