Customer Service Accounts Payable

CHRISTINA SCHAFFER

Ozark, AR ***** 850-***-**** ************@*****.***

PROFESSIONAL SUMMARY

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses.

SKILLS

• Strategic Planning

• Change and Growth Management

• Integrity and Transparency

• Leadership and People Development

• Employee Motivation and Performance

• Accounts Payable and Accounts Receivable

• Adaptable and Flexible

• Complex Problem-Solving

WORK HISTORY

Owner/Licensed Esthetician, 07/2020 to Current

Schaffer Skin & Lashes – Alma, AR

• Managed day-to-day business operations.

• Consulted with customers to assess needs and propose optimal solutions.

• Created and monitored promotional approaches to increase sales and profit levels.

• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs. Cashier Team Lead, 04/2020 to 12/2021

Wiederkehr Wine & Spirits – Wiederkehr Village, AR

• Operated POS register for cash, check and credit card transactions with excellent accuracy levels.

• Worked flexible schedule and extra shifts to meet business needs.

• Helped customers complete purchases, locate items, and join reward programs.

• Restocked and organized merchandise in front lanes.

• Trained team members on cash register operation and cash handling.

• Quickly and accurately counted drawers at start and end of each shift.

• Communicated with customers and team members to solve problems.

• Monitored areas for security issues and safety hazards.

• Supervised cashiers to boost customer service levels, check accurate balance for transactions, and promote smooth operations.

• Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.

• Generated routine reports and professional correspondence.

• Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

• Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

• Educated employees on register use, merchandising and customer service.

• Checked identification for proof-of-age for alcohol and tobacco sales.

• Reviewed and resolved differences between accounting information and cash drawer.

• Accounted for all products received from freight drops, unloaded & prioritized immediate stocking duties.

New Accounts Representative II, 02/2014 to 06/2020 Bank OZK – Ozark, AR

• Presented new and additional products and services to existing customers.

• Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures. Obtained credit records from reporting agencies.

• Contacted customers as soon as issues arose to immediately find resolution before problem escalated.

• Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes. Used targeted questioning strategies to discover insight on prospect needs and requirements.

• Answered customer questions and explained available services such as deposit accounts, bonds, and securities.

• Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Carried out day-day-day duties accurately and efficiently. Maintained energy and enthusiasm in a fast- paced environment.

• Demonstrated respect, friendliness, and willingness to help wherever needed.

• Worked flexible hours, night, weekend, and holiday shifts.

• Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote safe working environment.

• Proved successful working within tight deadlines and fast-paced atmosphere.

• Assisted in various departments as required. Debit card/POS disputes, general inquiries, IRA, New account openings, assisting in Loan Department, roll over from other departments, & worked call center for every bank merger.

Additional applicable work history available upon request EDUCATION

Associate of Applied Science: General Business Administration Rochester Business Institute - East Rochester, NY 1999

Contact this candidate