Customer Service Store Manager
Resume:
Linda Bush
**********@***.*** linkedin.com/in/Linda-Bush
Retail Assistant Store Manager
Diligent, driven, and engaging Hard lines Coordinator with 22+ years of cumulative experience in retail operations, team management, & customer service. Proactive candidate directed daily store operations, developed effective stocking & display strategies that boosted store sales, and seamlessly directed & worked alongside cross-functional teams.
Personable individual is actively seeking a fulfilling role as a Retail Assistant Store Manager to contribute expertise in retail operations management, customer service, team leadership, strategy development, human resources, communication, & strategic planning.
Retail Management & Customer Service Team Leadership, Training, & Hiring
Excellent Communication & Negotiation Customer Experience & Satisfaction
Visual Merchandising & Product Displays Operations & Project Management
Professional Managerial Experience
HomeGoods
Coordinator/Key Holder April 2021-August 2023
Cedar Hill Texas
* Coaching team on how to promote TJX card membership.
Assist in training associates in customer service, how and where to flow products.
* Coordinated and executed daily managerial duties including register, opened & closed the store.
* Team building with other coordinators, to grown in our responsibilities.
* Assist management by taking the MOD calls at registers, phone calls so management can do their task at hand.
* Has managed back room team on truck days, to produce the most products to the sales floor.
* Engage with customers with their needs.
Sierra Mar 2017 – April 2021
Front End Coordinator/Hard lines Coordinator/Key Holder
Woodbury, MN
• Oversaw the training of new hires in the gear departments, coached the team on promotion & enrollment strategies for the TJX card, and ensured all associates were able to meet each customer’s needs; supported associates through their daily operations.
• Spearheaded all stocking operations at the store, stocking products in a way that enhanced the customer shopping experience, ensuring associates know the optimal stocking strategies, and building effective new displays that boosted sales.
• Coordinated & executed daily managerial duties including register operation, placing online orders, processing returns, making deposits, and balancing cash drawers; opened & closed the store, scheduled associate breaks, and identified & assigned daily responsibilities.
• Managed all apparel, back room, & cashier operations and communicated ongoing tasks to the General Manager upon arrival; accepted deliveries, delivered top-quality customer service, maintained store cleanliness, and handled a majority of customer complaints.
Goodwill - Easter Seals Jan 2014 – Mar 2017
Sales Associate/Sales Supervisor/Key Holder
Forest Lake/Woodbury, MN
• Communicated financial goals to staff members and managed daily operational performance to ensure financial metrics are achieved & exceeded; coordinated seasonal & specialty sets and facilitated the maintenance of all front-line equipment.
• Monitored employee performance to ensure optimal customer service at the registers and during customer complaint & issue resolution; executed daily management activities, leveraging analysis, experience, and judgement to make timely, high-quality decisions.
• Analyzed and evaluated products the production team has prepared for the floor to ensure quality and accurate pricing; orchestrated truck stocking for products being sent out and distributed to various other stores.
Hilton Anatole Hotel - JJMC Sept 1998 – Mar 2008
Business Center Manager
Dallas, TX
• Orchestrated operations of a high-volume copy center in a 4-star, 200-meeting room hotel for customers & staff members; provided training to associates on receiving, routing, & sending faxes for guests, ensuring complete document confidentiality, security, & privacy.
• Coordinated with associates in packaging, shipping, & receiving logistics to ensure seamless distribution & delivery of all guest/event boxes & letters through numerous domestic & international shipping channels including freight, express mail, & mail; located lost packages.
• Played integral role in the management of the business center, assisting customers with equipment, software, high-speed internet service, printers, and office supply provisions; coordinated & planned all employee education & training programs.
• Scheduled equipment usage and assisted with the setup of temporary guest office spaces during conferences; delivered optimal customer service to a diverse variety of internal & external customers with different personalities, styles, & temperaments.
Other Relevant Experience
Corporate Relocation Mar 2008 – Feb 2010
Relocated to Surat, India
Goodwill July 2014 – Jan 2016
Sales Associate Member
• Operated registers, built product displays, stocked hard & soft line items, and provided excellent customer service at all times.
Candlewood Suites Dec 2012 – Nov 2013
Front Desk Team Member
• Checked guests in & out, conducted night audit paperwork, documented reservations, processed payments, and assisted guests with any issues they encountered.
Home Depot Mar 2010 – Sept 2012
Garden Sales Associate
• Assisted customers in the Garden Center regarding lawn needs, natural & chemical products, lawn equipment, and more; maintained a safe & clean store environment.
International Furnishings & Design Association (IFDA) Aug 1997 – Mar 1998
Assistant Marketing Manager
• Orchestrated the printing, assembly, and mailing of association benefit promotional kits to prospective members; performed various office duties, coordinated & tracked outgoing shipments, and managed a member database, ensuring info accuracy & integrity.
Training & Awards
Dale Carnegie Training Course
Goodwill Customer Service Award Sierra Customer Service Award
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