Morgan Price

St. Louis, MO *****

ad2zyl@r.postjobfree.com

+1-636-***-****

Experienced team leader, bringing 5+ years of exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigates customer conflicts through calm, multi-level strategies. Responsive and resilient team player with adaptable and resourceful mindset. Authorized to work in the US for any employer

Work Experience

Assistant Property Manager

DECA Property Management - Saint Louis County, MO

July 2022 to Present

• Oversaw daily operations and provided high-level customer service to maintain positive relationships with tenants and clients; managed email communications effectively and responded to inquiries in a timely manner.

• Coordinated successful move-in and move-out procedures, minimizing disruption and ensuring high satisfaction rates among new and outgoing tenants.

• Liaised with municipalities and utility companies as the primary point of contact, quickly resolving issues and maintaining open lines of communication.

• Prepared, reviewed, and executed lease agreements using DocuSign, which streamlined the signing process and increased operational efficiency.

• Managed eviction procedures, balancing firmness with empathy, in strict accordance with local property laws and regulations.

• Leveraged PropertyWare software to maintain up-to-date records of property management activities and tenant information, improving data accuracy and accessibility.

• Demonstrated proficiency in the Microsoft Office Suite, using it for efficient record-keeping, report generation, and communication.

Front of House Team Lead

Chuck's Boots Acquisitions LLC - Saint Peters, MO

September 2019 to May 2022

• Corresponded with management regularly to implement store policy and execute strategies.

• Managed warranty claims from start to finish according to manufacturer compliance

• Exercised attention to detail when communicating with guests / corporate accounts about invoicing and product availability

• Mentored teammates daily on using and troubleshooting POS interface and inventory software

• Cultivated lasting relationships with guests through exceptional communication skills and product knowledge

• Kept up-sale items in stock daily

• Maximized group performance through uplifting strategies and collaboration

• Managed Inventory and Shipping

Retail Sales Associate/Cashier

Chuck's Boots Acquisitions - Fenton, MO

February 2018 to September 2019

• Drove sales through engaging with guests by exhibiting extensive product knowledge and an upbeat attitude

• Greeted and received guests in a welcoming manner, directing them properly through the store.

• Deployed "win-back" strategies as needed to solidify sales

• Facilitated electronic payments and issued receipts Service Department Receptionist and Advisor

Sapaugh Motors - Herculaneum, MO

August 2017 to February 2018

• Responded to an average of 250 calls, emails, and texts per day, while addressing customer inquiries, solving problems, and providing product knowledge.

• Managed daily appointments through the GM licensed software

• Opened, managed & resolved service tickets

• Suggested add-on services that would be both helpful to guests and improve the bottom line.

• Focused on value adding opportunities with existing customers, resulting in a 6% increase in sales for 2017

• Provided fast, accurate service to loyal GM product owners.

• Key contributor of business revenue development and rewards program through data analysis. Studio Assistant-- Printmaking and Ceramics Departments Truman State University - Kirksville, MO

January 2014 to May 2017

• Collaborated with students daily and developed necessary solutions to meet deadlines.

• Guided students from beginning to advanced level printmaking and ceramics in technical issues of the craft.

• Brainstormed ideas with students to help them communicate their ideas and achieve their goals.

• Diligent in handling heavy equipment and dangerous materials with the appropriate care.

• Promoted a communal environment by performing maintenance tasks, such as mixing clay, cleaning press beds, and pottery stations.

Vice President, New member Liaison

Clay People, Truman State University - Kirksville, MO August 2014 to May 2016

• Planned and managed 6 fundraising events per academic year

• Managed distribution of those funds to participating artists/students and to academic events for the Ceramics Department

• Acted as liaison for new members, teaching them common clay building techniques and proper safety measures when using ceramics related materials

• Provided process demonstrations to new and old members Market Research Interviewer

MaritzCX - Kirksville, MO

July 2014 to November 2015

• Completed at least 500 calls per day and collected survey data for fortune 500 companies in the US.

• Treated confidential information with care and protected respondents personal details

• Employed communication skills daily in order to assist respondents' whose experiences were less than satisfactory.

Philanthropy Chair

Beta Omega Beta, Truman State University - Kirksville, MO August 2014 to May 2015

• Organized 3 yearly events outlined in organizations constitution

• Planned additional fundraisers to support VSS in the Adair county area.

• Acquired required permits in a timely manner

• Produced all marketing materials for events

• Maintained transparent communication with whole organization to ensure proper representation of image.

Education

Bachelor's in Fine Arts

Truman State University - Kirksville, MO

August 2013 to May 2017

High school diploma

Crystal City High School - Crystal City, MO

August 2009 to May 2013

Skills

• Brand Development (2 years)

• Microsoft Office (6 years)

• Customer Service (5 years)

• Retail (3 years)

• Inventory

• Sales

• Customer Support (6 years)

• Writing skills (5 years)

• Call Center (3 years)

• Product Management

• Research

• Product Development

• Graphic Design (1 year)

• Adobe Creative Suite (1 year)

• Software Troubleshooting

• Market Research

• Adobe Illustrator

• Adobe InDesign

• Adobe Photoshop

• Computer Networking

• Project Management

• Illustration

• Events management (2 years)

• Event planning (2 years)

• Retail Buyer (2 years)

• B2B sales (2 years)

• Social media management

• Communication skills

• Teaching

• Conflict management

• Account management

Languages

• English - Fluent

Certifications and Licenses

driver's license

Assessments

Graphic design — Proficient

July 2023

Using graphic design techniques and producing visual media to communicate concepts Full results: Proficient

Customer focus & orientation — Proficient

October 2021

Responding to customer situations with sensitivity Full results: Proficient

Social media — Proficient

April 2022

Knowledge of popular social media platforms, features, and functions Full results: Proficient

Administrative assistant/receptionist — Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Teamwork: Interpersonal skills — Proficient

April 2022

Responding to challenging team situations at work

Full results: Proficient

Marketing — Proficient

April 2022

Understanding a target audience and how to best communicate with them Full results: Proficient

Attention to detail — Proficient

April 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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