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Project Manager, Customer Service

Location:
Richardson, TX
Posted:
January 22, 2024

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Resume:

Tom Hazelton 214-***-**** cell • ad2zxt@r.postjobfree.com • LinkedIn Profile

Project Management/Channel Managment

As an entrepreneurial pioneer, I excel at identifying clients, cultivating relationships, and driving product ideas from conception to revenue generation. With a track record of founding five technology companies and elevating three to multimillion-dollar successes, my consultative and decisive approach underscores my proficiency in business development. Leadership and Management Achievements

Client Identification & Relationship Building: Founded five technology companies and built three into multimillion-dollar enterprises.

Revenue Generation from Innovative Ideas: Visionary founder who grew technology companies into multimillion-dollar enterprises.

Consultative Business Development: Acquired accounts through a consultative focus, generating over $4 million in new contract revenue at Scientel Solutions, LLC.

Strategic Leadership: Founded and led Intelliconnect, LLC, and other technology companies to achieve significant revenue growth.

Account Acquisition: Built a customer base of over 200 accounts at Applied Optical Systems, including General Dynamics, L3, and Northrop Grumman.

Research and Market Needs Identification: Conducted research at Optical Cable Corporation to increase revenue by 15% by conceiving and developing innovative product offerings.

Stakeholder Relationship Management: Managed key stakeholder relationships in product management, manufacturing, and engineering at Optical Cable Corporation.

Market Expansion: Grew market share by 10% at Optical Cable Corporation by identifying new markets.

New Product Launch: Introduced OCC IRIS® products to DoT organizations nationwide, booking over $100,000 for emerging smart city projects.

Strategic Planning & Commercialization: Developed and commercialized fiber optic interconnect solutions at Optical Cable Corporation, consistently exceeding annual revenue and profit goals by over 20%.

Startup Development: Founded Applied Optical Systems, achieving first-year revenues of over $750,000 with 33% gross margins.

Venture Capital Acquisition: Secured venture capital at Applied Optical Systems to develop over ten product families.

Sales & Business Positioning: Positioned Fiber Systems International, Inc. as a premier provider, increasing revenue from

$10,000 in one year to annual revenues of more than $25 million from 1994-1998.

Investor Relationship Management: Identified potential investors at Fiber Systems International, Inc., leading to the acquisition by Amphenol in 2005.

Private Investment Attraction: Led the development of a business plan at Optical Switch Corporation, attracting $50 million in private investments.

Areas of Expertise

Account Management-Solution Selling-Business and Market Development-RFP-SOW, Capture Management-Shipley Proposal Method-Presales Engineering-Project Management-Patent Portfolio Management-Process Engineering and Development-Fiber Optic Interconnect-IP-MPLS-Optical Networking-IoT Networks and Sensors-Contract Negotiation-Pricing Strategy-Sales Operations-B2B/B2G Sales-Managed Services-Product Development-Lifecycle Management-Supply Chain Management-Cross- functional Team Leadership-Entrepreneurship-Visio-Salesforce-Salesforce CPQ-Autodesk Inventor-Oracle NetSuite-Link Planner- R-Planner

Executive Career Progression

Innovative Management Solutions, Inc., Plano, TX 2020 - present Independent Consultant

Capture Management

Project Management, Project Control Solutions

Primavera P6 consulting

Intelliconnect, LLC, Plano, TX 2020 - 2022

Independent Consultant

Provided contract-based project management and FTTH engineering design services.

Offered consulting services for startups in systems integration, IT, and the managed services sectors. Scientel Solutions, LLC, Dallas, TX 2018 - 2020

Director of Business Development

Led B2B and B2G sales and business development for the North Texas region, delivering IP/MPLS, fixed microwave, and IoT system solutions for smart city and connected car initiatives.

Generated over $4 million in new contract revenue, securing the largest water and electrical utility contract in the company's history.

Cultivated relationships with mayors, city managers, and chief information officers to boost sales.

Supported the pre-sales process for multiple opportunities.

Crafted proposals and statements of work for microwave and IP/MPLS network applications.

Engineered and drafted a proposal for the Nokia 7705 IP/MPLS Router network solution.

Constructed a proposal and bill of materials for the NSP19 Service Management system.

Designed a proposal for a 9500MPR racket radio network. (Note: Ensure "racket" is the intended term, as it might be a typo for "rack" or "rocket")

Developed an IoT network solution for municipal "smart trash can" initiatives. Optical Cable Corporation, Dallas, TX 2004 - 2016

Director, New Business Development IoT (2014 – 2016)

Led sales efforts, focusing on delivering IoT products for smart cities and connected car initiatives.

Achieved a revenue increase of $300,000 (15%) by innovating product offerings and acquiring 20 new customers, including notable entities such as the City of Surprise, AZ, DOT Denver, CO, and FiberCo.

Conducted comprehensive research and collaborated with customers to pinpoint market needs, gather specific requirements, and chart out product roadmaps, leading to the development and launch of new product offerings.

Managed critical stakeholder relationships across product management, manufacturing, and engineering domains throughout the entire product lifecycle. This ensured seamless solution delivery and elevated customer satisfaction.

Expanded market share by 10% by identifying and capitalizing on new markets for harsh environment interconnect products within metropolitan networks.

Secured sales exceeding $100,000 in OCC IRIS® (Intelligent Release Interconnect Solution) products for burgeoning smart city projects. This initiative successfully introduced IRIS products to DOT organizations across the nation.

Formulated new product strategies tailored for metropolitan FTTC (Fiber to the Corner) applications. Vice President of Engineering and Product Development (2011 – 2014)

• Directed the engineering, development, and manufacturing of AIS product lines, accounting for 90% of the company's $13 million in revenue. Mentored and managed a team of 15 direct reports.

• Achieved over $1 million in new product revenue through U.S. Army-qualified systems.

• Spearheaded the creation of over 30 patent applications, with 16 being awarded through 2016.

• Fostered relationships with stakeholders, leading to a comprehensive understanding of their needs. This facilitated the creation of technical product requirements and the subsequent development of product roadmaps to meet deliverables.

• Collaborated with engineers and account managers to ascertain project design parameters, resulting in a 23% improvement in customer satisfaction.

• Formulated and executed performance test plans to drive product qualification.

• Designed and produced various systems and solutions, including:

• MARS fiber optic reel system (U.S. Army-qualified)

• R-JACK® ruggedized RJ-45 interconnect system

• F-LINK™ hybrid interconnect

• IRIS® intelligent release interconnect

• M83526 EZ-MATE hermaphroditic fiber optic connector.

• Co-authored industry standards, including GR-1073, MIL-DTL-83522, MIL-STD-1678, and fiber optic test procedures.

• Offered expert knowledge on MIL and Telcordia specifications. Vice President and General Manager (2009 – 2011)

• Oversaw a $7+ million organization, bearing full P&L responsibility, encompassing the engineering, development, and manufacturing of AIS product lines, contributing to 90% of the annual revenue.

• Led a team comprising 5 direct reports and a total of 75 employees spanning sales, engineering, quality, marketing, and accounting departments.

• Spearheaded the development and commercialization fiber optic interconnect solutions tailored for uncontrolled and harsh environments.

• Consistently met or surpassed annual revenue and profit targets, exceeding goals by over 20%. Applied Optical Systems, Dallas, TX 2004 - 2009

General Manager, President, and CEO

(Acquired by Optical Cable Corporation in 2009)

• Founded the company, setting out a comprehensive business plan to design fiber optic interconnect solutions tailored for uncontrolled and harsh environment applications.

• Established a customer base of over 200 accounts, boasting names like General Dynamics, L3, and Northrop Grumman. This led to impressive first-year revenues of over $750,000 with a healthy 33% gross margin.

• Procured $300,000 in venture capital investment, enabling the engineering and launch of over ten distinct product families.

• Steered the company's growth from its startup phase to over $7 million in revenue by 2009. By this point, it was recognized as the second-largest supplier of TFOCA2 hermaphroditic fiber optic harnesses to the DOD and military system integrators.

• Attained approvals from CECOM (U.S. Army Communications-Electronics Command) to manufacture TFOCA and TFOCA2 fiber optic harnesses.

• Crafted and refined the corporate infrastructure to achieve a 'qualified product' status, culminating in the company's inclusion in the fiber optic termini DOD qualified products list by the end of 2006. Fiber Systems International, Inc., Allen, TX 2001 - 2003 Vice President, Business Development

• Spearheaded business development, marketing, and sales initiatives, positioning the company as a leading provider for military, oil and gas, and industrial sectors.

• From 1994-1998, drove impressive growth, escalating revenue from a modest $10,000 in the first year to a robust annual figure exceeding $25 million.

• Secured $4.5 million in new business contracts, partnering with notable clients like General Dynamics, Well Completion, and Westinghouse.

• Pinpointed potential investors and kick-started acquisition talks with Amphenol, ultimately leading to a successful acquisition in 2005.

Education

Texas Tech University, Bachelor of Science, Electrical, Electronics and Communications Engineering Certifications

• PMP and CompTIA, Project Management Institute, September 2020.

• Nokia IP Sales Engineering Specialist, 2020.

• Professional Scrum Master I, Scrum.org™, 2020.

• Professional Product Owner I, Scrum.org™, 2020.

• IT Service Management, ITIL® Foundation, 2020.

• CCNA Network Engineer, CISCO (in progress).

Patents and Volunteer Work

• Corrosion Monitoring System Detection, 2017.

• Self-Monitoring Cable System, 2017.

• System and Process for Corrosion Monitoring Detection, 2017.

• Project Management Institute, Dallas Chapter, Dallas, TX, 2017-present.



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