Information Technology It Specialist

Vincent W Matkin

PO Box ****

Artesia, New Mexico 88211 United States

Mobile: 575-***-****

Email: ********@*****.***

Work Experience:

IT Specialist

DHS / CBP / O TD / Border Patrol Academy (This is a federal job)

1300 W. Richey Ave

Artesia, NM

8/2006 - Present

Salary: $100,050.00 USD Per Year

Hours per week: 40

Series: 2210 Information Technology Management

Pay Plan: GS - General Schedule (Ch. 51, 5 U.S.C.).

Grade: 12

Duties, Accomplishments and Related Skills:

IT SYSTEMS MANAGEMENT: Design, procured, installed, and maintained warranties and provided IT services for the Server Blade Rack which housed the USBP Academy applications. Managed backup of hardware/software/firmware and configure automatic backup jobs. Locally managed the Fujitsu/Dell/EMC

Storage Area Network (SAN) configurations for processing all upcoming application relocations, migrations, and upgrades. Supervise the SAN upgrade hardware to ensure compatibility of latest system software. Managed

and programmed document imaging systems. Served as the Academy Class Management System (ACMS) Administrator. Participated in ACMS multi-Agency board quarterly meetings. CAN8 (custom language program designed in Canada) systems. Served as the Systems Control Officer (SCO).

NETWORK MANAGEMENT: Manage Windows 2003 / 2008 / 2012 servers and networks, maintain and repair network systems, perform contract maintenance, and manage local aspects of the nationally based system security protocols and information assurance upgrades. Design and installed CAN8 servers for a project to meet a congressional mandated deadline. Due to the remote location, reduced contract costs by performing hardware replacements/updates to the Fujitsu/Dell/EMC hardware. Provide expert support for the ACMS.Net application by researching and providing quotes for new hardware, monitoring, supervising hardware delivery and performing installation. Migrated ACMS.Net on to new hardware systems.

COMMUNICATIONS: Advisor for technical interagency communications needs. Author and implement multiple systems improvements recommendations; clear headquarters involvement to coordinate with and obtain OIT cooperation for implementation.

ANALYSIS: Review, recommend, and manage Information Technology asset needs, purchasing, and allocation for the Academy.

ACCOMPLISHMENTS:

*Mobilized for FEMA/SANDY NYC 11/4/12-12/14/12.

*Relocated the Academy Class Management System (ACMS) Oracle database instance from Immigration and Customs Enforcement (ICE) in Glynco, GA, to the CBP/USBP in Artesia, NM.

*Charleston, SC, relocated BP Advanced Training facility, managed computer-related aspects of the Advanced Training Program startup process, on only 30-day notice. Coordinated and worked with OIT team to bring up systems and deploy desktops prior to students' arrival at two separate sites, employing Tl Communications/connectivity.

* Designed and installed 10 Server Cabinet for CAN8 servers, a project to meet a Congressional mandated deadline. Due to the remote location, reduced contract costs by performing hardware replacements/updates to the Fujitsu/Dell/EMC hardware. Provide expert support for the ACMS.Net application by researching and providing quotes for new hardware, monitoring, supervising hardware delivery and performing installation. Migrated ACMS.Net on to new hardware systems.

*Successfully completed 54 Department of Homeland Security and CBP specific training courses in group or self-paced sessions for safety, information security, records management, personal security, and targeted technical skills.

AWARDS:

Carlsbad Support AWARD GSA

LAN Administrator

Apogen Technologies

7918 Jones Branch Dr Ste 400

McLean, VA

6/2004 - 8/2006

Salary: $74,000.00 USD Per Year

Hours per week: 40

Duties, Accomplishments and Related Skills:

NOTE: In 2005, Apogen Technologies was sold to QinetiQ for approximately $300 million. QinetiQ is a UK based aerospace/defense company with approximately $2 billion in revenues.

Apogen Technologies, now known as QinetiQ North America, is a government and defense contractor providing technology solutions for defense and Department of Homeland Security (DHS) entities with a wide scope of process and technical expertise. Served as a LAN Administrator, providing direct support for DHS/CBP regions in west Texas and New Mexico for the first six months followed by expert contract support for the Customs and Border Protection (CBP) Border Patrol Academy in Artesia, NM, through August 2006, working specifically with and adhering to CBP Office of Information Technology (01 T) policies and standards.

IT SYSTEMS MANAGEMENT: Provided expert LAN administrative services to the PDN and other facilities in El Paso, TX; Santa Teresa Stn, NM; Columbus, NM; Antelope Wells, NM; CBP Border Patrol Academy (BPA), NM initially on a 90-day Temporary Duty Assignment and then accepted a relocation package for permanent position. Loaded systems and installed computers for new classrooms and office portables for staff and students.

PROBLEM SOLVING: Prioritized and triage project work balanced with customer service priorities to a 500-person, 1,000-computer network to properly manage support for the BPA mission as the lone agent servicing multiple needs until the OIT was able to expand and add additional personnel.

NETWORK MANAGEMENT: Managed and maintained Netware (NW) NW5.1 and NW6.5 servers, CCmai1 email systems, Symantec Backup Exec, Service Center, Tivoli (service management and risk compliance), National Incident Management System (NIMS). Conducted Cisco switch maintenance and installations; supported Remedy Help Desk systems.

COMMUNICATIONS: Coordinated as liaison with the CBP Border Patrol Academy Chief Patrol Agent for issues regarding LAN administration and OIT requirements.

ACCOMPLISHMENTS:

*Single-handedly managed IT and LAN support services for a network of 500 users and 1,000 computers for an extended period pending the approval of additional personnel allocation from the contracted company.

AWARDS:

Star Performance Award

Milestone Award

Information Systems Manager

Air Commodities, Inc.

6100 6th Ave South

Seattle, WA

3/1999 - 11/2002

Salary: $65,000.00 USD Per Year

Hours per week: 55

Duties, Accomplishments and Related Skills:

Air Commodities, Inc., is a large provider of heating, ventilation, and air conditioning (HVAC) services and products serving the Pacific Northwest from main offices in Seattle, WA, Portland and Medford, OR. Designed, implemented, and managed a multi-platform Local Area Network (LAN), Wide Area Network (WAN), and Virtual Private Network (V P N) serving three different cities in the region. Managed and upgraded Novell servers, assessed, and replaced personal computers and network systems to ensure a reliable computing platform.

IT SYSTEMS MANAGEMENT: Solely designed, implemented, and managed a multi-platform LAN/WAN and V PN (using Novell, UNIX, and Windows NT) consisting of a three-city deployment for the HVAC product wholesaler. Rebuilt and upgraded UNIX server for Add+On accounting System. Upgraded servers, workstations,

operating systems, and (IPX) to Transmission (TCP/IP). Self-educated on VPN network utility and installation and created a VPN facility for secure communications.

PROBLEM SOLVING: Worked with vendor Novell / @ZENWorks to utilize self-correcting workstation software to reduce workstation repair and installation time. Installation time reduced from 4.5 hours to just 30 minutes. Reduced vendor billing errors by consolidating three Internet WAN vendor accounts into one, increasing bandwidth and resulting in a $3,000 reimbursement.

NETWORK MANAGEMENT: Performed upgrades for Novell NW4.11 to NW 5.1 for seven servers on WAN, Network Directory Services (NDS), TCP/IP, and Novell Distributed Print Services (NDPS). Installed redundant array of independent disks (RAID), hardware racks, Novell ZENWorks configuration management systems, and e-mail and fax servers. Provided expertise in Novell networking, UNIX, Windows NT, Symantec Backup Exec, Symantec Anti-Virus, Novell GroupWise, FaxServe and Computer Aided Design (CAD) software.

COMMUNICATIONS: Collaborated with contracted developer to design and implement the company Web site.

Spear headed the creation on an internal Intranet system to provide all local and remote employees with access to company documents, policies, operational instructions, and emergency procedures. Educated users on how to better utilize existing resources such as e-mail and electronic file access, print, and Web servers, greatly increasing productivity and reliability.

ANALYSIS: Performed comprehensive personal computer/network assessments and replacements. Conducted return on investment (ROI) summaries; prepared monthly budgets and provided status reports to senior management.

ACCOMPLISHMENTS:

*Re-engineered the network infrastructure to ensure conformity, security and provide 100% uptime for three installations located in two adjoining states.

Supervisor: Diane Martorana 206-***-****)

System Administrator

Energy Products of Idaho

3568 W Industrial Loop

Coeur d'Alene, ID

3/1995 - 12/1998

Salary: $30,000.00 USD Per Year

Hours per week: 55

NOTE: In December 2011 Outotec strengthened its portfolio of energy and environmental technologies by acquiring all interests in Energy Products of Idaho Limited Partnership (referred to as 'EPI') in Coeur d'Alene, ID. EPI has pioneered technology of biomass and difficult waste materials combustion and delivered over 100 renewable energy solutions.

Energy Products of Idaho fabricates Waste to Energy Facilities in the USA and Europe. This was my first LAN management position. Replacing the contract providers and implementing various upgrades to improvement of the operations and work environment.

IT SYSTEMS MANAGEMENT: Successfully managed and upgraded a 50-user network for an engineering firm, consisting of Novell, and UNIX. Collaborated with Accounting in procurement of Navision and supplied comprehensive analysis, coordination, training and support.

PROBLEM SOLVING: Upgraded LAN switches and wiring, improving access from 5B to 100MB. Replaced in bound FAX process with automated delivery to desktop via email. Replaced out dated phone PBX and utilizing Desktop Voicemail delivery. Added the Fabrication facility to the network by using new technology, at the time, to utilize existing phone lines for to I OMB data lines.

NETWORK MANAGEMENT: Performed system upgrades for Novell NW3.12 to NW4.1 for utilization of Network Directory Services (NDS), TCP/IP, and Novell Distributed Print Services (NDPS), e-mail and fax server interface. Performed upgrade on Server to utilize redundant array of independent disks (RAID). Provided support and maintenance for Novell networking, Navision, Arcserve backups, Novell GroupWise, Callware and FaxServe.

COMMUNICATIONS: Coordinated with staff to provide support and improvement. Collaborated with contracted Navision programmers for data migration and operational interface. Educated users on how to better utilize existing resources such as e-mail, electronic file access, print, and efax, greatly increasing productivity and reliability.

ANALYSIS: Performed comprehensive personal computer/network assessments and replacements. Conducted return on investment (ROI) summaries; prepared monthly budgets and provided status reports to senior management.

ACCOMPLISHMENTS:

*Re-engineered the network infrastructure to ensure conformity, increase access times and provide 100% uptime.

Supervisor: LeRoy Pope, CEO 208-***-****)

PC Technician

Inland Technology

8882 N Government Way

Hayden, ID

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills: Computer clone shop and repairs. Coax network support. Windows 95, Lantastic.

PC Technician

Computerland Corp

910 Brooks St

Missoula, MT

12/1993 - 6/1994

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills: Compaq and Macintosh, Apple setup and repair shop.

* Work with University of Montana on computers for Quadriplegic program.

IT Support

Blue Cross / Blue Shield

560 N Park Ave

Helena, MT

5/1991 - 12/1993

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills: Supported remote Montana Doctor office sites. Installed computers, setup remote access for support and

training.

IBM (SA) system front end design for internal office use.

Computer Lab Tech

Montana State University

201 Strand Union Building

Bozeman, MT

9/1990 - 4/1991

Salary: $10.00 USD Per Hour

Hours per week: 20

Duties, Accomplishments and Related Skills: Computer Lab assistant.

Computer Lab Tech

Spokane Community College

3410 W Whistalks Way

Spokane, WA

3/1989 – 6/1990

Salary: $10.00 USD Per Hour

Hours per week: 20

Duties, Accomplishments and Related Skills: Computer Lab and Math Lab assistant.

Chief Tech

Northwest Computers Inc

200 S Howard St

Spokane, WA

3/1988 - 3/1989

Salary: $10.00 USD Per Hour

Hours per week: 40

Duties, Accomplishments and Related Skills: Supported local Spokane, WA, Keytronic's office, Accounting firms for remote client access, Video stores centralized acct, Law Firms and other office sites. Installation and maintenance of computers, support and training.

Database Designer

USAF (This is a federal job)

20 W Popson Avenue

Edwards AFB, CA

1/1984 - 8/1987

Salary: $900.00 USD Per Month

Hours per week: 40

Series: 0357 Coding

Pay Plan: Grade: E4

Temporary Duties, for 3 years, Accomplishments and Related Skills:

Designed Database system for modeling the Fleet Management office, on Personnel Computer Zenithl 00.

Condor I, Il and Ill, engineer certificate.

Received first Hard Drive Jul 1985.

Managed data for 1000 vehicles, system design was delivered to Gunther AFB for deployment nation-wide.

Education:

Las Cruces High School Las Cruces, NM United States

High school diploma or equivalent 5 / 1978

College Prep and Band

New Mexico State University Las Cruces, NM United States

Some college (no degree)

Credits Earned: 31 Semester Hours

Major: EE

EE - 8hrs Math - 18hrs CS - 3hrs

University of Idaho Moscow, ID United States

Some college (no degree)

Credits Earned: 33 Semester Hours

Major: EE

EE - 6hrs Math - 9hrs CS - 3hrs

Chapman College (USAF) Aerial Acres, CA United States

Some college (no degree)

Credits Earned: 6 Semester Hours

Major: Math

Math - 6hrs

Spokane Falls CC Spokane, WA United States

Some college (no degree)

Credits Earned: 21 Semester Hours

Major: EE

Eng - Ihr Math - 5hrs CS - IOhrs

ITT Millwood, WA United States

Some college (no degree)

Credits Earned: 15 Semester Hours

Major: EE

EE 14hrs

Montana State University Bozeman, MT United States

Some college (no degree)

Major: EE Minor: MATH

EE 10 hrs Math 10 hrs Computer Lab Tech

Job Related Training:

Strategic Planning and Analytical Thinking 5/21/2010

The Essentials of Excellent Customer Service 5/22/2010

Certified Novell Administrator 10/9/1998

780 Workstation Management ZEN works 4/30/1999

TCP/IP Troubleshooting Lab 9/11/2001

PowerPoint 97 5/2/2000

SharePoint 2007 Essentials 5/27/2011

Windows Server 2003 Administration and Services Support 6/2/2011

Mentoring 70-290 Managing and Maintaining

a Microsoft Windows Server 2003 Environment 6/7/2011

Microsoft Windows 7: First Look for IT Professionals 9/1/2011

Windows 95 Administrator 2/14/2000

A+ Essentials 2009: Computer Hardware Components 4/17/2013

2013 CBP IT Security Awareness and Rules of

Behavior Training 5/31/2013

A+ Essentials 2009: Configuring Displays,

Peripherals, Laptops, and Printers 9/19/2013

A+ Essentials 2009: Installing Windows

Operating Systems 10/24/2013

DHS Computer Security Awareness 2006 4/28/2006

2008 CBP IT Security Awareness Training 5/30/2008

2009 CBP IT Security Awareness and

Rules of Behavior Training 5/20/2009

2010 CBP IT Security Awareness and

Rules of Behavior Training 5/6/2010

2011 CBP IT Security Awareness and

Rules of Behavior Training 2/9/2011

2012 CBP IT Security Awareness and

Rules of Behavior Training 3/13/2012

2013 CBP IT Security Awareness and

Rules of Behavior Training 5/31/2013

Deployment Basics for FEMA Response Partners 9/29/2012

National Incident Management System (NIMS)

An Introduction ICS-700 9/29/2012

National Incident Management System (NIMS),

An Introduction 12/9/2013

National Response Framework, An Introduction 9/29/2012

Required Continuity of Operations Awareness Course 12/13/2010

Inventory Takers 9/29/2012

Business Etiquette for Supervisors 6/9/2011

Records Management Training 10/1/2008

Affiliations:

Norton Owners Association - member

FEMA - Registered Surge Agent

References:

Doug Krapas, Chemical Engineer, Inland Empire Paper Co,

509-***-****, ***********@*****.***

Kurt Fricke, Sales Account Manager, Air Commodities, Inc,

206-***-****, ****@***-***********.***

Meka Seawright, Chief Technology, DHS/CBP,

202-***-****, ****.*********@***.***

Michael E. Thomas, Instructor, DHS/FLETC,

575-***-****, *******.*.******@***.***

Contact this candidate