Shauna Lloyd

Former Housing Rehabilitation Assistant Loan Officer/Housing Authority of Salt Lake

County

West Valley City, UT 84119

ad2zx6@r.postjobfree.com

+1-801-***-****

Professional with experience as Customer Service Representative. Proficient in receiving customer calls and creating work orders for repairs to security equipment used by the Transportation Security Administration (TSA). Authorized to work in the US for any employer

Work Experience

Financial Crimes Specialist II

Wells Fargo Bank - Salt Lake City, UT

May 2017 to September 2022

Gather information from customers to file fraud claims. Close and replace accounts/debit and credit cards.

Change user ID and passwords for online banking, delink accounts, verify account transactions and activity.

Educate customers on scams, phishing email and other internet threats. Account Manager

Discover Financial Services - Salt Lake City, UT

March 2016 to May 2017

Receive calls from card members. Process payments, activate credit cards, replace lost/stolen credit cards, account maintenance, online banking password resets and setup. Also, direct calls for balance transfers, disputes, and new accounts. Customer Service Representative

Zions Bancorporation - Salt Lake City, UT

November 2015 to February 2016

Receive customer phone calls for six (6) affiliate banks. Assist in all aspects of customer service such as online password resets, deposit balances and inquiries, bank card inquiries and address changes, etc. Customer Care Assistant

Xerox Federal Solutions - Sandy, UT

June 2015 to October 2015

Receive customer calls and create work orders for repairs to security equipment used by the Transportation Security Administration (TSA).

Provide troubleshooting and dispatch field service technician for repairs onsite. Escalate work orders when necessary.

Administrative Assistant

Ferguson Enterprises, INC - Salt Lake City, UT

September 2013 to November 2014

Answer calls, greet visitors and vendors.

Process daily invoices, balance credit card and cash receipts daily. Create letters, memos and notices using MS Office. Order office supplies, open and disburse mail and manage company cell phones. Reconcile monthly employee purchase card statements. File receiving documents and pull documents for accounting department. Information Systems Office Coordinator

Utah Transit Authority - Salt Lake City, UT

October 1999 to September 2012

Office Coordinator for Technology Division.

Manage calendars, process time cards, expenses report and invoices for department managers, project managers and CTO.

Make travel arrangements and schedule events.

Purchase and disburse office supplies for division. Type memos, letters and notices using MS Office.

Setup and arrange for meetings and refreshments.

Plan and organize parties and celebrations for division. Assistant to Chief Technology Officer.

Manage employee wireless devices such as Blackberry, cell phone and air cards. Backup Help desk.

Education

High school diploma in General Studies

Cottonwood High School - Salt Lake City, UT

September 1972 to May 1975

High School Diploma

Cottonwood High School - Salt Lake City, UT

Skills

• Microsoft Office Suite, Customer Service, Case Manager

• Basic Math

• Customer Service

• Typing

• Financial Services

• Sales Experience

• Data Entry

• 10 Key Calculator

• Microsoft Office

• Technical Support

• Active Directory

• Microsoft Word

• Microsoft Powerpoint

• Microsoft Outlook

• Desktop Support

• Troubleshooting

• Loan Officer Experience

• Microsoft Windows

• Help Desk

• Word processing

• Computer literacy

• Proofreading

• CRM software

• Microsoft Excel

• English

• Computer skills

• Office experience

• Windows

• Mentoring

• Communication skills

Assessments

Logic & Critical Thinking — Highly Proficient

December 2019

Using logic to solve problems.

Full results: Highly Proficient

Customer Focus & Orientation — Expert

September 2019

Responding to customer situations with sensitivity. Full results: Expert

Data entry: Attention to detail — Proficient

January 2021

Maintaining data integrity by detecting errors

Full results: Proficient

Typing — Completed

January 2021

Transcribing text using a standard keyboard

Full results: Completed

Customer focus & orientation — Expert

December 2020

Responding to customer situations with sensitivity Full results: Expert

Front desk agent (hotel) — Proficient

January 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Data entry: Accuracy — Proficient

January 2021

Entering data quickly and accurately

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Eight years as case manager at Housing Authority of the County of Salt Lake

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