SH

Shameddah Hackworth

Professional Summary

Compassionate [Job Title] possesses gentle touch and caring attitude centered on treating people with dignity and respect. Expertise in [Area of expertise]. Collaborative team player with strong clinical and interpersonal skills. Available [Number] hours per week, weekends and evenings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Work History

Gt Independence - Caregiver

215 Broadus ST, Sturgis, MI

02/2023 - Current

ASE - Customer Service Representative

5505 Cooperate Drive,Suite 200 Troy,MI

01/2021 - 04/2021

Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.

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Transported individuals to events and activities, medical appointments, and shopping trips.

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Recognized and reported abnormalities or changes in patients' health status to case manager.

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Responded to customer requests for products, services, and company information.

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● Answered constant flow of customer calls with minimal wait times.

● Provided primary customer support to internal and external customers. Answered customer telephone calls promptly to avoid on-hold wait times.

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ad2zx0@r.postjobfree.com

313-***-**** / 313-***-****

Detroit, MI 48213

Skills

● Meal planning and preparation

● Progress documentation

● Community integration

● Behavioral Management

Education

Tennesse State University

3500 John A Merrit Blvd

No Degree: Elementary Education

06/2000

Murray Wright HS

2001 W Warren Detroit, MI

High School Diploma

United States Census - Field Assistant

Detroit, MI

02/2020 - 08/2020

Quaflon - Customer Service Representative

13700 Oakman Blvd Highland Park, MI

01/2017 - 04/2020

Participated in team meetings and training sessions to stay informed about product updates and changes.

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Handled customer inquiries and suggestions courteously and professionally.

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Responded to customer requests, offering excellent support and tailored recommendations to address needs.

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● Responded proactively and positively to rapid change. Monitored weed, disease and pest growth throughout agricultural fields with varying crops and environmental conditions.

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Designed field survey methods to assess large swaths of land with multiple different crop offerings.

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Supported leadership in long-term crop planning, rotation, soil rejuvenation and organic status.

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Synthesized data and submitted into reports for further research and analysis.

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Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

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● Edited and proofread documents for accuracy and completeness.

● Supported staff on special assignments and ad hoc projects.

● Updated account information to maintain customer records. Responded to customer requests for products, services, and company information.

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Offered advice and assistance to customers, paying attention to special needs or wants.

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● Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times.

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Processed customer service orders promptly to increase customer satisfaction.

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Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

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● Investigated and resolved customer inquiries and complaints quickly.

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