Vasty D. Voltaire

*** **** **** ****** .********, N.Y. 11236

Cellular: 646-***-****

Email:ad2zwg@r.postjobfree.com

Objective: Skilled communicator, persuasive, and adaptable. Self-motivated with high energy, initiative, and focus. Keen insight into the needs and views of others. Committed to providing the highest level of team leadership and growth.

Skills: Anatomy and Physiology with medical Terminology experience within medical environment and blood-bank settings. Skillful and precise in performing venipunctures and capillary punctures; collecting, preparing and storing blood samples; and verifying medical records. Ability to operate Windows, Microsoft Word, and Microsoft Access. Expert knowledge of Microsoft Excel, Power Point. Exceptional filing, organizational skills, and experience in handling confidential papers.

Experiences:

On your Mark Company 08/22- 09/23

Direct Support Professional

Provided direct support and supervision to participants in home, community, and work settings, modeling appropriate behavioral and functional life skills to encourage greater independence.

Built positive relationships with participants, caregivers, employers, community partners, and case managers, facilitating communication, providing information, and advocating for participant needs.

Implemented best practices when assisting and supervising self-help needs, including eating, personal hygiene, grooming, and dressing.

Observed, documented, and reported daily progress toward goals and objectives, including ISP goals, semi-annual reports, Personal Future Plans, and PBI plans.

Planned and conducted monthly safety drills with participants to improve participant emergency readiness.

Jamaica Hospital

Patient Information Representative 11/21-09/22

Assist patients and visitors in locating specific departments and services and keep them updated on status of procedures and referral appointments.

Ensure seamless flow of work on the busy 45-bed unit.

Organize unit clerks, nurses, and medical assistants on unit’s computer system and workflow with Epic procedures.

Manage patient records verifying that all forms of paperwork, lab work, and referrals were properly documented.

Coordinate patient care with other departments, specialist visits, and lab orders and prepare discharge paperwork.

Mount Sinai Hospital

Patient Representative 02/20- 12/21

Achieved high performance evaluations for call handling ability and quality of services provided to patients in a fast paced, high volume call center.

Explained and applied hospital and federal policies and regulations to ensure proper patient care.

Assisted patients with all aspects of insurance billing resolution or payments and documented any information or conversations in the computer regarding the patient's accounts.

Understand the importance of dealing with confidential information.

Resolved problems or forwarded to managers as needed to diffuse intense situations and frustrated callers.

NYU Lutheran Hospital

OBGYN Office, Brooklyn, NY 03/17-10/19

Clerk/Medical Assistant

Write down patient’s medical histories and run laboratory tests.

Conferred with patients to obtain information for laboratory records, explained procedures and addressed patient concerns.

Performing numerous general and personal tasks throughout the working day.

Schedule, greet patients, file records and correspondence, type letters, and handle bills.

Assessed, planned, implemented and evaluated care for assigned patients.

Always assist doctors in examination rooms.

Seven Hills Medical Service, Brooklyn, NY 06/13- 02/15

Doctor’s Secretary

Schedule appointments, receive money for bills, keep x ray and other medical records, perform secretarial task and complete insurance forms.

Prepare blood-collecting equipment, draw blood, and safely store and transport samples.

Knowledge of EMR or medical scheduling software.

Following up on claims.

Inventory and order medical supplies and materials.

Prepare treatment rooms for examination of patients.

Strong ability to communicate effectively and clearly (both written and oral communication).

Problem solving/ Decision Making

Demonstrated ability to work in a busy clinic and multi-program environment.

York College, Queens, NY 01/12- 05/13

Office Assistant

Assist students with disabilities operate computer programs.

Serve as a note taker for students receiving service from the Office of Student with Disabilities.

Responsible for entering text to speech software.

Manage daily phone calls and messages for the Office of Student with Disabilities Staff.

Education: York College, Queens, NY

KBCC, Brooklyn, NY

Languages: Fluency in English, Creole, and a partially Spanish

References: Available upon request.

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