JENNIFER WAGNER

*** ******* **** *** ********* PA 18018 484-***-**** ad2zva@r.postjobfree.com

SUMMARY of QUALIFICATIONS, CORE COMPENCECIES and YEARS OF EXPERIENCE

20+ Years in Customer Relations * 8+ Years Human Resource * 5+ Years Software Training * 20+ Years Transactional and Technological Sales & Project Management * 8+ Years Payroll and Tax Administration * 15+ Years Web, Graphic Design, PowerPoint Presentations and Other Tools * 15+ Years Budgeting/Fund Raising * 8+ Years Talent Acquisitions Report Preparation and Execution * 8+ Years Onboarding *

HR, ONBOARDING, PAYROLL, TIME & ATTENDANCE PROFESSIONAL EXPERIENCE

Onboarding new clients to payroll and new employees to HR system.

Benefit selection for new and existing employees.

Tracking all time off requests and time taken for hourly and salary employees.

Teach clients the payroll and HR system.

Provides resolution to all inquiries via email, mail, instant messaging, CHAT and inbound and outbound phone and in accordance with department policy, to ensure quality service standards are met for both moderate and complex clients. Applies knowledge and responds to questions for online products in order to meet client needs. Currently servicing clients with their payroll needs, including taxes, wage garnishments, change tax rates or update as required. Cultivates strong relationships with clients and internal and external partners to deliver quality service.

Proactively identifies opportunities to enhance clients’ service experience.

Maintains an advanced working knowledge of multiple (Paychex) products, as well as industry policies and procedures.

Identifies and implements opportunities for process improvements.

Demonstrates advanced skill level with systems and software packages, which may include HRIS, Salesforce, FLEX, Core Advanced, and WEBORS.

Serves as a mentor for less experienced teammates (mentor certified).

Documents all interactions and uses the information to improve service.

Researches and resolves complex client and system issues in a complete, accurate, and timely manner to ensure client satisfaction.

First contact Implementation Specialist – project management -loading client files and other pertinent data to Paychex databases.

Train clients in simple to complex solutions with or without Webex-walking them through a solution as they are on the phone line listening to directions and showing the help center.

Provides quality client service to maintain a high rate of client retention. Establishes and maintains a positive working relationship with clients and agencies to promote a positive quality service image.

Numerous projects under my control at all times, providing start to finish resolution.

Statistically ranked one of the top performers in the company (not just my group) with customer rating scores averaging over 9 out of 10 and winning 3 out of 4 statistical Rep of the month.

BILLING, COLLECTIONS, CUSTOMER SERVICE, SALES, MARKETING, TEACHING

Medical Billing.

Collections for media services, medical, utility companies.

Managed all customers orders, repairs, and billing as necessary for over 1000 clients.

Resolve inbound customer and internal calls as required.

Support all Medical and Surgical Marketing group Up-Selling initiatives and Promotions.

Investigate and resolve invoice discrepancies.

Account Managed over 700 buying locations with over 35,000 contacts.

Increased customer base from zero to over 400,000 new records in one year.

Attained 110% in Technological and transactional sales for 6 out of 6 years managing one year to achieve 220% of goal.

Trained customers over the phone, via webinars and in person for Marketing, Trade and Credit solutions.

Created training manual for customers to use for new product launch. Eventually this manual was recreated and is still used by the product team today.

Created campaign driven sales contests for telecoverage team which generated over 1 million in annual sales performance team wide.

Achieved 70% contract renewal rate, number 2 out of 50 team mates.

Taught a 300 level Business Communications class to college juniors and seniors.

Created Trade Show Booth for all 6 shows, including all give-aways, literature, and the design of booth itself.

Handled and maintained budget for North, South, and Central America, including all marketing and public relations.

Managed four Business Leaders and helped them attain lead generation through advertising, public relations, and trade shows.

Able to increase lead generation over 15% over previous year’s results during the same time period.

Trained sales team to perform more effectively and efficiently through weekly training classes I conducted.

Produced sales compensation plan for Business Leaders and sales teams.

Wrote, designed, and produced all copy and designs for all media campaigns.

Hired, trained and managed sales and support staff of 15.

Managed projects from inception to production to marketing and pricing.

Handled all marketing and advertising decisions.

Designed trade show booth for woodworking show as well as hosting event.

Increased leads generated through advertising by 50% over previous year which resulted in 1 million in sales.

As the Major Gifts/Annual Gifts specialist, took on the big 3 auto makers, their CEO’s, senior level management, as well as created as annual gift program on our pledge card. Annual Gifts solicitation resulted in an over a 40% increase in repeat givers the following year. Our second year with Major gifts also saw a spike in giving with over a 15% of gifts from these givers giving $10,000 or more individually or $750,000 company wide.

Team member of Southeastern Michigan Marketing Collaborative body which annually puts on the half time show for the Thanksgiving Day Detroit Lion football game.

Raised over $20,000 in Annual Golf Tournament for 3 consecutive years.

Wrote multiple grants for United Way and sister member organizations.

Managed volunteers and the volunteer program including training and recruitment.

Spent hundreds of hours during campaign time speaking to companies, their CEO’s, and their employees about United Way, to solicit donations and answer questions.

Special Events planner, coordinator and director for all fundraising activities.

Started phone-a-thon and headed this annual giving opportunity which resulted in $10,000 our first year.

COMPANY, POSITION & DATES OF EMPLOYMENT

Olympus America-Payroll and Onboarding Specialist Temporary February 2023-April 2023

Viventium-Payroll and Onboarding Specialist September 2021-February 2023

Paychex-Payroll, HR, Time and Attendance, Allentown, PA November 2016-August 2021

Service Partner-MPSC Service Senior Payroll & HR Specialist, Implementation July 2019-August 2021

DSC-Dedicated Service Center Representative November 2016-June 2019

Olympus America-Medical Devices, Center Valley, PA February 2011-May 2014

Customer Service, and Sales Support Consultant.

The Pennsylvania State University, Lehigh Valley Campus Interim Professor 2003

Dun & Bradstreet-Business Credit Services, Bethlehem, PA 2001-2009

Selling to Global accounts—including marketing, purchasing, trade and credit departments

SKF Motion Technologies-Manufacturing, Bethlehem, PA 2000-2001

Marketing & Sales for the Americas

OMNOVA Solutions-Paper Design and Manufacturing, Deer Lake, PA 2000

VP Public Relations, Marketing and Sales

The Livingston County United Way-Fundraising, Brighton, MI 1994-2000

Development, Marketing & Communications Director

EDUCATION

Walsh College, Troy, MI August 2000

Master of Science, Information, Management, & Communication in Leadership Management, Magna cum Laude

The Pennsylvania State University, University Park, PA December 1989

Bachelor of Arts-Advertising

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