Healthcare Representative, Customer Service, Medical Assistant
Resume:
Crystal Foster
Dallas, TX *****
****************@*****.***
Seeking a career where I can display my hard work ethic with the opportunity to grow and become a
great asset.
Authorized to work in the US for any employer
Work Experience
Medical Records Specialist
CIOX Health Remote (Contract) - Dallas, TX
March 2023 to May 2023
Received and processed requests for health information in accordance with Ciox
Health policies and procedures. Maintained and demonstrate knowledge of State and Federal
laws regarding HIPAA and protected health information guidelines. Accept incoming requests for
appropriate accompanying documentation as well as performing signature verifications prior to request
processing. .Created digital images of paperwork to be stored in the electronic medical record as needed.
Completed required modules assigned by management to stay in compliance with updated policies and
training courses.
Patient Service Representative
Change Healthcare Remote (Contract) - Dallas, TX
August 2022 to January 2023
Actively received inbound calls from patients regarding scheduling appointments for providers in contract
with Change Healthcare. Obtained insurance coverage information and demographics; educate patient
on insurance coverage, benefits, and copays when necessary. Informed patients of policy’s related
to Covid 19 protocol in place. Abide by all HIPAA and confidentiality regulations and policies, return
messages in a timely manner via email or phone daily, communicate with clinical staff directly if urgent
appointment is needed. Keeping patient satisfaction the top priority for every call encountered.
COVID-19 Screener, Field Specimen Collector
Astrix Technology Group -City of Dallas - Dallas, TX
January 2022 to May 2022
Provided the community with the Covid-19 test with convenient drive through service for the City Of
Dallas. Confirmed appointment time and registration codes from each patient, initiate steps to complete
appointments for those needing assistance, performed nasal swab test, entered requisition code into
system and ensure accurate labels attached, prepare and organize all test tubes and log sheets for lab
pick up daily, kept working areas clean and sanitized while demonstrating proper safety precautions,
ensuring to address any questions or concerns with follow-up instructions to receive test results.
Administrative Assistant, Receptionist
Specialized Products - Southlake, TX
May 2018 to October 2021
Greet visitors, control multi line phone and paging system, email invoice statements to customers
and vendors, assist accounts receivable ship confirm orders, sort and prepare incoming/outgoing mail,
collections on outstanding balances, filing, kept lobby area clean and organized, support HR department
with special event and holiday planning, projects assigned from management.
Admissions Lead,Receptionist
Southwest Surgical Hospital - Hurst, TX
February 2008 to December 2017
Pleasantly welcome patients into hospital for registration process, operated multi-line phones and
overhead paging system, insurance verification, collections on outstanding accounts, collected co-pays,
filing, sorted incoming/outgoing mail, schedule parcel pickup, posting for accounts payable as needed,
Completed projects requested by management, maintained office supplies, scheduled routine equipment
services as needed, log in any vendors or visitors into system daily, kept lobby and coffee area clean
and stocked throughout shift.
Phlebotomist
Talecris Plasma Resources - Fort Worth, TX
August 2007 to February 2008
Recruited to demonstrate mock training of plasmapheresis process, complete registration for all potential
donors according to Talecris requirements and verifying identity, set up of machine properly to collect
donors plasma, label and store plasma collection for lab to review, pulled and revised medical records,
traveled to other locations as needed for additional assistance.
Receptionist
Gaylord Texan Resort Relache Spa - Grapevine, TX
February 2004 to February 2005
Welcome guest ensuring exceptional service is given, multi- line phones, scheduled appointments for
spa treatments, massages or salon services. Encouraged sells in retail spa shop while offering current
specials available, providing tours of spa and amenities, creating a relaxing experience for all guests,kept food and beverage area stocked and clean.
Education
Vocational Training Graduate in Certified Medical Assistant
Center for Employment Training - Sacramento, CA
2005 to 2006
High School
Laguna Creek High School - Elk Grove, CA
August 1999 to May 2002
Contact this candidate