Crystal Foster

Dallas, TX *****

ad2zuw@r.postjobfree.com

+1-817-***-****

Seeking a career where I can display my hard work ethic with the opportunity to grow and become a

great asset.

Authorized to work in the US for any employer

Work Experience

Medical Records Specialist

CIOX Health Remote (Contract) - Dallas, TX

March 2023 to May 2023

Received and processed requests for health information in accordance with Ciox

Health policies and procedures. Maintained and demonstrate knowledge of State and Federal

laws regarding HIPAA and protected health information guidelines. Accept incoming requests for

appropriate accompanying documentation as well as performing signature verifications prior to request

processing. .Created digital images of paperwork to be stored in the electronic medical record as needed.

Completed required modules assigned by management to stay in compliance with updated policies and

training courses.

Patient Service Representative

Change Healthcare Remote (Contract) - Dallas, TX

August 2022 to January 2023

Actively received inbound calls from patients regarding scheduling appointments for providers in contract

with Change Healthcare. Obtained insurance coverage information and demographics; educate patient

on insurance coverage, benefits, and copays when necessary. Informed patients of policy’s related

to Covid 19 protocol in place. Abide by all HIPAA and confidentiality regulations and policies, return

messages in a timely manner via email or phone daily, communicate with clinical staff directly if urgent

appointment is needed. Keeping patient satisfaction the top priority for every call encountered.

COVID-19 Screener, Field Specimen Collector

Astrix Technology Group -City of Dallas - Dallas, TX

January 2022 to May 2022

Provided the community with the Covid-19 test with convenient drive through service for the City Of

Dallas. Confirmed appointment time and registration codes from each patient, initiate steps to complete

appointments for those needing assistance, performed nasal swab test, entered requisition code into

system and ensure accurate labels attached, prepare and organize all test tubes and log sheets for lab

pick up daily, kept working areas clean and sanitized while demonstrating proper safety precautions,

ensuring to address any questions or concerns with follow-up instructions to receive test results.

Administrative Assistant, Receptionist

Specialized Products - Southlake, TX

May 2018 to October 2021

Greet visitors, control multi line phone and paging system, email invoice statements to customers

and vendors, assist accounts receivable ship confirm orders, sort and prepare incoming/outgoing mail,

collections on outstanding balances, filing, kept lobby area clean and organized, support HR department

with special event and holiday planning, projects assigned from management.

Admissions Lead,Receptionist

Southwest Surgical Hospital - Hurst, TX

February 2008 to December 2017

Pleasantly welcome patients into hospital for registration process, operated multi-line phones and

overhead paging system, insurance verification, collections on outstanding accounts, collected co-pays,

filing, sorted incoming/outgoing mail, schedule parcel pickup, posting for accounts payable as needed,

Completed projects requested by management, maintained office supplies, scheduled routine equipment

services as needed, log in any vendors or visitors into system daily, kept lobby and coffee area clean

and stocked throughout shift.

Phlebotomist

Talecris Plasma Resources - Fort Worth, TX

August 2007 to February 2008

Recruited to demonstrate mock training of plasmapheresis process, complete registration for all potential

donors according to Talecris requirements and verifying identity, set up of machine properly to collect

donors plasma, label and store plasma collection for lab to review, pulled and revised medical records,

traveled to other locations as needed for additional assistance.

Receptionist

Gaylord Texan Resort Relache Spa - Grapevine, TX

February 2004 to February 2005

Welcome guest ensuring exceptional service is given, multi- line phones, scheduled appointments for

spa treatments, massages or salon services. Encouraged sells in retail spa shop while offering current

specials available, providing tours of spa and amenities, creating a relaxing experience for all guests,kept food and beverage area stocked and clean.

Education

Vocational Training Graduate in Certified Medical Assistant

Center for Employment Training - Sacramento, CA

2005 to 2006

High School

Laguna Creek High School - Elk Grove, CA

August 1999 to May 2002

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