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Customer Service Business Operations

Location:
Lake Stevens, WA, 98258
Salary:
24
Posted:
January 22, 2024

Contact this candidate

Resume:

Crystal Curnutt

Lake Stevens, WA *****

ad2zug@r.postjobfree.com

+1-425-***-****

Detail-orientated team player with a positive attitude and a passion for a positive customer service goal. Looking to obtain a position where my manufacturing experience along side my interpersonal and strong work ethic can be utilized.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Material Management/ Expedite

Boeing - Everett, WA

August 2021 to August 2023

• Providing excellent customer service and exceeding goals.

• making strategic recommendations for improvements and analyzing critical data. Providing location, ETA, and doing investigations if parts are lost.

• Positive attitude, willingness to learn and strong analytical skills to be a part of a business operations. Worked with ERP, hand held scanners, Microsoft, 5S investigations, tracking, shipping and receiving.

• Inspected inventory as it came in and issued to parts department or customer if quality was in good standing order.

• Solid ability to collaborate cross-functionally and build positive relationships with management and non- management alike

Supervisor Phlebotomist

Labcorp - Kirkland, WA

November 2020 to January 2022

• Stepped into a supervisor role with ease, putting together and implementing a plan of action to wrinkle out problems to improve customer service.

• Supervises 22 employees while minimizing resources and time losses by addressing employee and production issues directly and introducing timely solutions.

• Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.

• Increased customer retention and satisfaction by attending management meetings to address issues with product delivery and tacking.

• Hands on team player, cross functional supervisor that preforms all task as staff.

• Planning and scheduling of supply orders for 5 different sites, scheduling daily tasks and planning out employees work scheduls as to produce a positive customer experience. Team Lead Material Processer

Boeing - Everett, WA

December 2018 to February 2020

• Advanced rapidly from within to increasing levels of responsibility to provide leadership for shipping and receiving initiatives.

• Supervise and mentor a team of 6+ employees with a focus on providing excellent customer service and exceeding goals.

• Recognized for strong work ethic, training new employees on policies and procedures, and making strategic recommendations to meet Business goals.

• A dynamic person with a positive attitude, willingness to learn, and strong analytical skills to be a part of business operations.

• Delegated work flow, debriefed management on upcoming work and any issues.

• Solid ability to collaborate cross-functionally and build positive relationships with management and non- management alike.

Phlebotomist Specimen Processor

Labcorp - Everett, WA

January 2018 to December 2018

· Patient-focused; worked collaboratively with healthcare professionals to ensure quality care. Built trust and minimized patient discomfort during phlebotomy procedures.

· Collected blood samples using vacutainer tubes, tourniquets, syringes, and straight needles.

· Managed specimen handling, receiving, storage, and inventory.

· Successfully balanced collections, safety, customer service, and compliance on a day-to-day basis. Phlebotomist Laboratory Assistant

Core Clinical Research - Everett, WA

January 2018 to December 2018

· Provided leadership and strategic support for research clinical with a focus on process improvement, compliance, and safety regulations. Labeled vacutainer tubes with accurate patient information.

· Monitored vital signs, collected blood samples, and performed EKG’s as needed. Managed specimen sample handling, receiving, storage needs, and inventory.

· Collaborated with a cross-functional team of professionals to evaluate systems and enhance processes to support patients and evaluate specimens.

· Researched, analyzed, and made strategic recommendations regarding collection processing procedures; created worksheets and logged samples into the computerized tracking system. Phlebotomist Team Lead Laboratory Assistant

EvergreenHealth - Kirkland, WA

January 2015 to December 2018

· Focused on yielding results that enabled clinicians to make informed decisions regarding quality patient care.

· Provided leadership and training on identification, collection, logging, processing, and distribution of laboratory specimens and results.

· Served as the primary point of contact for Phlebotomy activities; proactively gained skills to assist and support anxious patients with physical and mental disabilities during the collection of samples.

· Assisted with any escalated concerns regarding specimens from satellite laboratories or specialized research centers.

Phlebotomist Lab Assistant

Tulalip Health Clinic - Marysville, WA

January 2015 to December 2015

· Performed various laboratory procedures and reported test results for a top healthcare clinic.

· Tracked and evaluated lab results for accuracy.

· Focused on quality control, temperature recording, and entering results in electronic health records.

· Recognized by the leadership team for efforts to document all corrective actions taken when test systems deviated from the laboratory’s established performance specifications.

· Laboratory Procedures: Accessioned and Processed Specimens, Urinalysis on Clinitek, CBC's on ACT5diff, HGB A1C and A/C on DCA Vantage, Centrifuge Specimens, Aliquoting, CLIA Waived Tests, Venipuncture, Capillary/ Heal Stick Collection. Education

Bachelor of Art in Management

City University of Seattle - Seattle, WA

March 2022 to Present

Certificate and License in Healthcare

Edmonds Community College - Edmonds, WA

Skills

• Supervisor Experience

• Microsoft Office

• Self-Starter

• Team player

• Spreadsheets

• Time & Attendance Systems

• Outlook

• Process Improvement

• Time Management

• Continuous improvement

• Medical Office Experience

• Project management

• Microsoft Project

• ERP systems

• Materials management

• Manufacturing

• Supply chain

• Root cause analysis

• Lean

• Procurement

• Management

• Team management

• Supplier management

• Sourcing

• Laboratory Procedures

• Computer Networking

• Analysis Skills

• QA/QC (1 year)

• SAP

• 5S

• Supply chain

• Leadership

• Materials management

• ERP systems

• Lean

• MRP

• Quality control

• Precision measuring instruments

• CGMP

• Manufacturing

• Root cause analysis

• Laboratory experience

• Analysis skills

• Research

• Specimen collection / processing

• Materials management

• Team management

• Hospital experience

• Customer service

• Continuous improvement

• Assembly

• Quality assurance

• Teaching

• Computer networking

Awards

Outstanding Employee Recognition

February 2020

Recognize for my leadership skills, team player attitude, outstanding customer support drive and the willingness to go above and beyond for company positive outcome and customer satisfaction.



Contact this candidate