BRIAN Z. KARASEK

QUALITY ASSURANCE

FIELD ENGINEER

CUSTOMER R E L ATIONS

PROFILE

A self-starting worker who can

work independently, I pride

myself in working within any

system and becoming a key

part of it.

Seven years US Navy

Nine years USEPA Contracting

Twelve years DoD Contracting

This history has given me a keen

eye for detail, a strong sense of

camaraderie, and a fierce

dedication to the mission.

I never met a stranger and I

have never lost the core values

of Honor, Courage, and

Commitment which the Navy

instilled in me.

US Citizen

Secret Clearance

Member, VFW

CONTACT

PHONE:

256-***-****

EMAIL:

ad2zuc@r.postjobfree.com

EDUCATION

Attended University of North

Carolina – Wilmington, NC

WORK EXPERIENCE

Connect Cause – June 2022-October 2023

Elite Customer Support

May 2023 – October 2023

A role designed for me between myself and the Chief Technical Officer

• Higher tier of service available to our clients. Existing clients could purchase upgraded status with direct access and faster resolution.

• Reduced client’s average ticket closure time from 5 days to 30 minutes.

• Initial trial contract of 3 months with option to renew for one year; 100% renewal rate.

• Client specially contracted dedicated 3-day onsite support for AV/production support for annual conference

Technical Services Coordinator

June 2022 – May 2023

• Coordinated the efforts of a team of 5-7 engineers providing contracted IT support to nonprofit organizations in the NC areas with some remote.

• Customer facing; took in support requests from clients in need and assigned appropriate support technicians to those needs, while working with the client to reassure and support them.

• Several clients were suicide prevention organizations; calls from these clients can deal with life-or-death situations. The client’s systems are how they communicate with at-risk veterans.

• Some Tier 1 support is also part of the job, for remote access to grant admin rights, adjust settings, and similar.

Lockheed Martin

Senior Procurement Quality Engineer

August 2020 – June 2022

• Conducted QA oversight on 12-multimillion-dollar flight simulators.

• Designed a system of documentation for subcontractors to more accurately track technical document updates.

• Traveled to military sites in Florida, Georgia, New Mexico, North Carolina, and Texas for on-site inspection, installation, and acceptance testing. Led teams of multiple subcontractors as well as colleagues in conducting testing, inspections, and audits of the various systems comprising flight simulator training devices.

• Reviewed technical documentation and test protocols for grammatical and technical correctness while conducting the tests directed in same.

• Liaised with government representatives, end users, local site staff, and subcontractors, coordinating all moving parts towards a common goal.

Contributed to the on-time delivery of a simulator program which had been two years behind.

Peraton

Field Engineer

January 2011–August 2020

Doing business as Qinetiq North America, Vencore, and Perspecta.

• Traveled to sites in California, New Mexico, Arizona, Texas, Arkansas, Tennessee, Florida, North Carolina, Canada, Germany, and Japan. Performed installations of mission recording systems on over three dozen flight simulators for the US, Canadian, and Japanese Departments of Defense.

• Developed and delivered technical data packages to customers documenting complete systems. Packages consisted of:

o Technical drawings

o Acceptance Test Protocols

o Configuration Audit Plans

o Training Material

o Operator and Maintenance manuals

• Installed, inspected, and delivered to the customer flight simulator devices in support of military flight training.

• Dealt extensively with counterparts in the industry, working closely with outside vendors, subcontractors, and colleagues both in-plant and on site.

• Increased contract footprint from two contracts to eight over a two-year period; specifically due to my management of the program and execution.

• Forged relationships within the program which led to being hired directly by my number one client, Lockheed Martin.

Westat

Recruiter

April 2002–January 2011

• Supported the US EPA’s Human Studies Facility in Chapel Hill in contacting, screening, and scheduling volunteers for paid medical research.

• Coordinated the schedule of the test facility, working with the schedules of multiple test rooms within the facility, multiple scientists working with the volunteers, and the volunteers themselves.

• Provided over five hundred qualified volunteers in the course of nine years, taking into account the needs of the study and the needs of the applicant to obtain the best possible data for each study. US Navy

Aviation Storekeeper

August 1995-April 1999

• Operated aboard ship and in country in locations worldwide: Japan, Okinawa, Hong Kong, Taiwan, Malaysia, Thailand, the Philippines, South Korea, Jebel Ali, Bahrain, Guam, Singapore, Australia, Iraq, Iran, Afghanistan, India, and Hawaii.

• Designed and implemented spreadsheet using Microsoft Excel to track flight hours and fuel consumption for the previous week/month/quarter/year and predicted the cost of flight operations for the coming week/month/quarter/year. This spreadsheet was put into use across nine separate squadrons. This reduced a daily reporting process from a three-hour evolution to a five-keystroke evolution. Received a medal for this work and separate letter of commendation from another command’s commanding officer.

• Designed and implemented a spreadsheet using Microsoft Excel to track historical consumption of personal gear issued to squadron personnel. This spreadsheet was a predictive model, providing notice of when a servicemember should have new equipment ordered based on previous consumption rate. Received a medal for this work.

• Tracked a traveling pack out of over two hundred aircraft components comprising over two million dollars’ worth of inventory, all tracked and inventoried across nine months of travel to seven different operating bases. LAN Administrator

August 1996-April 1999

• Installed and managed a Local Area Network within the squadron in support of the Navy’s first initiative to move to a computer-based documentation solution. Implemented a network comprising 47 users and19 workstations, including the installation of all cabling infrastructure. This work was traditionally the sole job of a more senior sailor but was a collateral duty of mine.

• Attended DoD Cybersecurity Training and served thereafter as squadron security manager. Recruiter

April 1999–April 2002

• Enlisted 204 quality applicants into the Navy, screening for legal, educational, and moral qualifications.

• Built trust and awareness in the community through countless public speaking engagements, representing the US Navy in the Chapel Hill and Durham areas of North Carolina.

• Extensively worked with local officials in municipal, county, and state level government, law enforcement, medical professionals, legal professionals, and community leaders in the course of the mission. SKILLS / CERTIFICATIONS / ORGANIZATIONS

IT Product Management, Marketing / Fundraising, Recruitment, Customer Success Executive, Resource Management Conversational Spanish

NALCOMIS System Admin Course, DoD Intercultural Relations Course (Japan), US Navy Career Recruiter Training

Contact this candidate