Tedi Lim

experience

AT&T – March **** to present – Dallas, TX

Sr. Product Manager – my AT&T app Voice of Customer

Created reporting tool to quantify third-party service consumer comments

Analyzed data collected from third-party services –OpinionLab, AppBot – into consumable chunks

Triage actionable items within AT&T to share/address/improve/resolve shortfalls discovered from analysis

Composed Release Announcement for internal communications

Composed App Release notes for App Store and Google Play

Created process documentation to complete team citations workbook

Analyzed competition functionality for comparative purposes

Tracked all updates for organization as well as those competitors

CITI via Anchor Management – Nov 2020 to Mar 2021– Irving, TX

Business Analyst – Retail Risk

Worked with eight Project Managers on budgets, resource assignments, and assorted project requirements

Tracked and trended project budgets, including additional funding, to advice PMs on shortfalls or available resources

Tracked and chased artifacts approvals

Updated, tracked, and added project milestones on PTS (Portfolio Tracking System)

Created ad-hoc reporting as required

Authored process documentation for Chief of Staff office activities

INTERNATIONAL COMMITTEE FOR THE RED CROSS – Jan to Mar 2020 – Geneva, Switzerland

Consultant

Created process documentation for new Customer Relationship Management software

Collaborated with Product Owner, Project Manager, and Community Adviser to collect all pertinent data about countries served and mission’s focus

Studied current practice and innovated more efficient standards

Established best practices for

oActive listening skills – challenges, staying engaged, and quizzes

oDe-escalation procedures

Penned user journeys

CAPITAL ONE via Apex Systems – Oct to Dec 2019 – Plano, TX

Scrum Master / Project & Product Manager

Followed Scrum methodology to manage the team, utilizing Kanban board to track progress

Created project plan, assigned tasks appropriately using Agile methodology

oIdentified activities for each planned sprint, adjusted when necessary

Mined data from all data warehouses via web app and SQL to create new dataset for objective

Produced documentation on all aspects of data mining, analysis, and output

Penned user stories on identified epics

Utilized JIRA and Confluence to document tasks and create user stories

Prepared and presented all sprint accomplishments and shortfalls

TOYOTA FINANCIAL SERVICES via Login Consulting – Mar to Aug 2019 – Plano, TX

Vendor Relationship Analyst / Business Analyst

Collected and updated all fiscal end vendor trending and revenue reports

Prepared all upper-level Power Point decks

Created high-level tutorial decks for Vendor Relationship job function

Controlled Team MS Teams site, RAID, Kanban documents

Prepared Visio flow charts for all OCIO job functions

Created improvement documents to mitigate risks and work duplication

Performed analysis for all strategic vendor-spend quarter over quarter since 2016

Utilized JIRA to plan/oversee project and daily tasks

STRATEGIC FUNDING SOURCE – Oct 2018 to Jan 2019 – Rockwall, TX

PMO Analyst / Business & Technology Manager

Collected and composed business requirements into official document

Tracked all development changes and trained team on new functionalities following Agile methodology

Operated day-to-day in-house product management & support

Created and updated all process documentation and flow charts

Tracked daily usage and application configuration changes via Jira

AT&T via Kelly Mitchell – Mar 2017 to Aug 2018 – Richardson, TX

Product Manager/Owner, Digital Media Productions

Product Management: created and monitored Feedback Reporting Tool

oMacro-enabled Excel, which housed all Foresee survey comments around the start.att.net home/portal page

oReported daily results from previous day with full reporting

oFulfilled all inquiries from Product team for statistical data for x time frame, with y category

Business Analyst work around the Ad & Video Monitoring project

oCollected technical requirements

oWrote BRD (Business requirement document) and road map documents

Utilized JIRA for project milestones and accomplishments

GAMESTOP – Aug 2016 to Mar 2017 – Grapevine, TX

PMO Analyst, Business of IT

Audited data within Clarity, which houses all project, time booked, and development plans for Domestic and International projects for ePMO organization

Ensured SOx compliance for all project tasks by identifying/performing necessary changes, and tracked to completion

Performed weekly timesheet audit to ensure accurate weekly processing

AMDOCS – 2011 to 2015

Amdocs – Nov 2014 to Nov 2015 – Richardson, TX – PMO Coordinator/Reporting, PMBA

Created project tracking report

oTracked man-hours for each project, per Project Manager

oVerified roles & responsibilities and budgets are in-line per contract

oAssigned resources as needed

Collected project status updates into a consolidated report for Director presentation

Created presentation and process documentation on Agile methodology

Amdocs – Apr 2013 to Nov 2014 – Richardson, TX – Artifact Manager, MTLG & Enabler

Ensured timely delivery of artifacts for multiple teams

Chased approvals for timely baselined process

oCertified and baselined all product documents, keeping with project timelines

Performed daily reporting for Artifacts Database

Amdocs – Apr 2012 to Apr 2013 – Manila, Philippines – PMO Coordinator, Globe

Initiated all local staffing activities from resume review, interview, and background verification

oOn-boarded new employees – either visiting or local hires

Coordinated Phase 1 activities, maintaining open communications with all project teams

oCollected technical requirements

oWrote BRD (Business requirement document) and road map documents

Ensured all program/project milestones, including specific documentation updates, are met and on schedule by communicating with multiple team-leads and participants

Controlled RAID (Risks, Action Items, Issues, and Documents/Deliverables) for all project phases

oAnalyzed project data –budget vs. actuals, man-hours, and deliverables – for weekly reporting

oDeveloped all project-related cost estimates and budget variance reports

oAcquired/assigned resources as necessary

Amdocs – Aug 2011 to Feb 2012 – St. Louis, MO / Remote – Artifacts Manager, OMS/ACS

Ensured timely delivery of artifacts

oCertified and baselined all product document within project deadlines, chased approvals for timely baselined process

oReported weekly progress to PMO, including escalated issues

BANK OF AMERICA – Mar 2010 to Jul 2011 – Richardson, Texas

Business Analyst / Jr. Project Manager / Process Improvement & Documentation Lead

Worked with Program Management team as a junior member to streamline/improve current processes

Created and maintained all process documentation, including flow charts and re-engineered processes to improve performance

Created and monitored all Organization’s SharePoint sites

Administered Centralized Letter Process team of 20 Associates

Trained all new incoming Associates from on-boarding to hitting the floor

972-***-****

ad2zu8@r.postjobfree.com

McKinney, Texas

https://www.linkedin.com/in/tedi-lim

Skills

Agile

Data Analytics/Mining

Financial Reporting/Trending

Google Suite

Docs Sheets Slides Forms

Jira- Confluence

Microsoft Suite

Word Excel Visio

Access SharePoint Teams

MicroStrategy

People Management

Process Documentation

Process Improvement

Product Management

Risk Analytics

Smartsheet

Writing BRDs

Education

University of Maryland,

BA English

College Park, Maryland

Montgomery College-Rockville, AA Liberal Arts

Rockville, Maryland

Project Management

Fundamentals Certificate

Industries

Finance

IT

Mortgage

Operations

Retail

Risk

Telecom

Contact this candidate