Gilchrist Yomb

New York, NY

ad2zt9@r.postjobfree.com

+1-973-***-****

Work Experience

IT Technician

Mind Tree Ltd - Baltimore, MD

September 2021 to July 2022

• sell iCloud packages to clients

• Answer ticketing system

• Assist employees with computer malfunction

• Set up computer

• Change or reset passwords

• Hard reset computer to gain username back

• Set up v1 and v2 systems

• Set up peripheral systems

• Test computer for viruses

• Set up wireless connection

• Set up online cloud storage

IT Technician Intern

NPower INC - Baltimore, MD

May 2020 to November 2020

• Learning the prerequisites for getting my certificate in CompTIA ITF

• Learned how to troubleshoot, install hardware and software.

• Scan computer for viruses

• Work ticketing system

• Learning the difference between v1 and v2 virtualization.

• How to work remotely on desktop to bring support to the end user client.

• How to install software as well as peripherals cables.

• How to replace sound card and GPUs

• Learn about lan and wan and the difference between both.

• How to work and access Active Directory.

Education

College in Computer Science

Prince George's Community College - Largo, MD

September 2016 to September 2018

Skills

• Help Desk

• Desktop Support

• Computer Networking

• Active Directory

• Git

• Technical Support

• Microsoft SQL Server

• Software Testing

• MySQL

• Microsoft Windows Server

• LAN

• Computer Hardware

• Operating Systems

• Network Support

• ServiceNow

• Python

• IT Support

• Android

• VPN

• JavaScript

• Software Development

• Computer Science

• Web Development

• Network Administration

• Java

• HTML5

• SQL

• Help desk

• Technical support

• Desktop support

• IT support

• Windows

• Operating systems

• Computer hardware

• Network administration

• Computer networking

• Network support

• Computer science

• Customer service

• Software testing

• Software development

• Web development

• Product demos

• Virtualization

• TCP/IP

• Software troubleshooting

• ERP systems

• Analysis skills

• DNS

• IT

• TCP

• Mac OS

• Telecommunication

• Linux

• User Interface (UI)

• System Administration

• DHCP

• System administration

• UI

Certifications and Licenses

CompTIA A+

August 2021 to Present

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