Darrika Rolle

Miami,fl, United States, 954-***-****, ad2zs1@r.postjobfree.com

PROFILE • High-energy {industry}professional eager to contribute skills and experience to a new and challenging role.

• Dedicated team member with excellent communication skills and a pleasant demeanor.

• Good listening skills combined with a detailed-oriented and attentive nature.

• Employee who is self-motivated and has a flexible schedule and availability.

• [Job Title] who is security-conscious and customer-focused and has excellent teamwork and interpersonal communication skills.

EMPLOYMENT HISTORY

Apr 2022 — Apr 2023 Front Desk Agent/Night Auditor, Embassy Suites Hotel Miami Airport

Miami,fl

• Greeting and checking in guests upon arrival and providing them with relevant hotel information.

• Auditing and balancing reports from day shifts.

• Answering phones,scheduling wake-up calls and taking reservations.

• Verifying that all end of day task from other departments are completed.

• Running end of day reports before the close of the shift. Sep 2019 — Aug 2021 Tour Guide, Balmoral Island The Bahamas

• Answered questions, pointed out important features, and provided additional information about special exhibits to educate visitors.

• Solved issues,improved operations and provided excellent customer service.

• Greeted and welcomed all guest with a smile.

• Collected tickets and fees from each individual prior to the start of the tour.

• Was in charge of resolving disagreements and negotiating mutal beneficial agreements between parties. Jul 2017 — Jan 2019 Cashier, Super Valu The Bahamas

• Credit cards, checks,and coupons were all processed by me.

• Educated customers about promotions to increase sales.

• kept checkout areas clean and orderly, as well as performing other cleaning task such as mopping floors and emptying trash cans.

• Provided excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls.

• Used cash registers and POS systems to request and record customer orders and compute bills. EDUCATION

Sep 2015 — Jun 2018 Government High School The Bahamas SKILLS Ability to Work in a Team Experienced

Ability to Work Under Pressure Experienced

Customer Service Experienced

Ability to Multitask Experienced

Fast Learner Experienced

Communication Skills Experienced