Experience

JBFCS – New York, NY Aug **** – Nov 2021

Counselor

Integrated diverse treatment approaches and evidence-based practices tailored to meet the unique requirements of each client.

Oversaw and evaluated the performance of clinical staff and interns, guiding their involvement in patient assessment and treatment procedures.

Employed effective crisis management skills in scenarios involving severe mental health and behavioral challenges.

Demonstrated proficiency in crisis intervention, offering immediate support and stabilizing situations involving acute mental health episodes.

Ensured the maintenance of a safe, organized, and therapeutic setting, optimizing patient comfort and recovery environment.

Diagnosed and managed a spectrum of mental health conditions, including substance abuse, behavioral disorders, and psychological ailments.

Collaborated with interdisciplinary healthcare and educational teams to develop and implement comprehensive patient care and treatment plans.

Facilitated group therapy sessions, fostering a communicative environment for patients to share personal experiences and progress.

Marks Home Care Agency — New York, NY November 2017 – Current

Accounts Receivable Specialist/ Billing Payroll Coordinator

Followed up on unpaid claims within the billing cycle timeframe.

Confirmed each payment was accurate 100% and compliant with the contract discount.

Posted payments/reimbursements from insurance companies.

Prepared, reviewed, and transmitted claims using billing software such as Payspan and Zirmed, including electronic and paper claim processing.

Ran conflict reports on HHA Exchange and solved conflicts that have been billed in the same timeframe within other agencies.

Proficient in articulating complex billing information to both patients and healthcare professionals to ensure clarity and comprehension.

Demonstrated ability to empathize with patients, particularly those facing health and financial hardships, during communications.

Guided patients through the difficulties of the billing cycle, clarifying costs, and insurance details, and addressing billing inquiries.

Committed to upholding patients' rights by addressing and correcting billing discrepancies to guarantee transparent and accurate billing.

Skilled in analyzing medical bills and insurance claims to detect and rectify errors or inconsistencies.

Responsive in resolving billing challenges, including navigating through denied claims and billing disputes.

Knowledgeable in medical coding languages such as CPT and ICD-10, ensuring precise conversion of medical procedures into billing codes.

Answered all patient/PA’s questions/concerns about any payroll inquiries.

Called insurance companies regarding any discrepancies in payments.

Set up patient payment plans and worked collection accounts.

Comprehensive understanding of various insurance plans, coverage limits, and the claims reimbursement process to support accurate medical billing.

New York City College of Technology — New York, NY September 2013 – April 2016

Part-Time Front Desk Receptionist

Enlisted students and transferred their information into the database.

Created copies, filed papers, and performed inventories.

Provided general information as it pertained to the department.

Accompanied students to counselors upon request.

Transported valuable documents to various departments in the building.

Resourceful, worked great under pressure.

June 2013 – August 2014

Tutoring At TES Tutoring Center

Maintaining a steady and challenging environment for student K-5

Assisted students with learning their respective class material as well as creating and working on different projects.

Addressing the questions of the children and helping them assess the problem.

Administering homework to each student after tutoring sessions and checking their homework

Filing students’ profiles

Assisting students with finding the right floor and room number for their visit

Delivering confidential records from one department to another

New York City Housing Development Corporation – New York, NY July 2012 – August 2012

Loan-Servicing and Legal Department Intern

Gained knowledge of many types of computer applications

Experienced in preparing and analyzing reporting data for management accurately and to timescales

Assisted in clerical work and answering phone calls.

Discovered personal changes such as self-motivation, initiative, high level of energy.

Increased verbal communication skills.

Excelled in decision-making, critical thinking, organizing, and planning.

Learned leadership communication skills.

Advanced in technological skills

Excelled in organizational skills and Project management skills

Learned problem analysis by use of judgment and ability to solve problems efficiently.

Skills

Microsoft Word, Excel, PowerPoint, and Outlook

Accelerated in Web Design, HTML, and Computer Animation Design

Fluent in English and Bengali

Education

New York City College of Technology (CUNY) – New York, NY

Bachelor of Science in Applied Math/ Financial Science – Dec 2023: Accounting, World of Finance, Banking, Financial Planning, Intro to Business, Economics and Securities and Insurance

Associate of Science in Computer Science – May 2017, GPA: 2.5

Coursework: Accounting, World of Finance, Banking, Financial Planning, Intro to Business, Economics and Securities and Insurance

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