Account Representative Call Center

Denise A Johnson

*** *** **** **** ***. **, Cartersville, GA 30121

678-***-**** (Cell)

*******.********@*****.***

linkedin.com/in/denise johnson 094181111

Summary I have over 20 years of experience in a Call Center environment as an Account representative rendering an excellent customer experience with use of accountablilty and building relationships. Detailed orientated with documentation, negotiating/making sound decisions with billing issues, establishing payment arrangements to facilitate and resolve any unpaid balances on customer's accounts. Accepting and processing payments and also conflict resolution skills. Intermediat knowledge of Microsoft Word, Excel and Outlook. Type 65+wpm, 10 key punch(touch/sight) Education Jean Ribault Senior

1988

HIGHSCHOOL DIPLOMA

Course Work Completed : GENERAL

Experience Collection Specialist I, Trugreen, Acworth, GA

• take inbound calls and assist existing customers with billing questions and set up appointments for

lawn to be serviced. Upsell products or lawn care plans. take IVR payments, debits, credits and ACH.

May 2018 Apr 2023

Account Representative, Global Receivables Solutions, Marietta, GA Wage Garnishment/Account Representative

took inbound calls, manual outbound calls and worked from a predictive dialer system skip traced debtors to try to set up a payment plan to avoid possible garnishment through their employer.

educated debtors on the status of their accounts and what they would need to do to avoid any further possible actions

maintained a portfolio of debtors between 700 1,000 daily. made over 100 calls per day.

Feb 2011 Apr 2017

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