**/**** ** **/****

Portland, ME

**/**** ** **/****

Westbrook, ME

AMANDA CORO

Summary

Driven and decisive lead teller and department manager offering 10+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy. Skills

Quick learner

Training and development

Operations management

Financial records and processing

Contract auditing

File/records maintenance

Reports generation and audits

Electronic authorization processing

Reporting abilities

Account management expertise

Conflict resolution

Insurance plan verification

Database management

Documentation skills

Patient rapport

Secure data practices

Time and labor control

Microsoft Office Suite expert

Experience

Long-Term Disability Claims Specialist

Unum

Checked documentation for appropriate coding, catching errors and making revisions. Corresponded with insured or agent to obtain information or inform of account status or changes. Used insurance rate standards to calculate premiums, refunds, commissions and adjustments. Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts. Drafted statements of loss to summarize payments, underlying policy coverages and damages. Processed claims for payment or forwarded to appropriate personnel for further investigation Coordinated and planned investigations of claims to confirm compensability and coverage. Assisted claimants, providers and clients with problems or questions regarding claims. Organized information by using spreadsheets, databases or word processing applications. Prepared and reviewed insurance-claim forms and related documents for completeness. Precisely calculated refunds, premiums and adjustments. Collaborated with fellow team members to manage large volume of claims. Examined claims, records and procedures to grant approval of coverage. Retained strong medical terminology understanding in effort to better comprehend procedures. Lead Teller Operations Specialist

KeyBank National Association

Took on additional shifts during busy periods to minimize staffing shortages. Handled daily team scheduling and properly staffed shifts. Reconciled loan totals and balanced daily cash deposits and bank vault inventory with zero error rate. Welcomed customers and offered pleasant service during entire transaction. Maintained optimal financial controls by securing funds and making accurate transactions. Helped customers open and close accounts, apply for loans and make sound financial decisions. Verified amounts and integrity of every check or funds transfer. Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.

Performed currency transaction reports for foreign currency. Researched and resolved open items and deposit issues. Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings. Prepared and submitted documentation for bank records and compliance purposes. Standish, ME 04084 207-***-**** ad2zqo@r.postjobfree.com 02/2012 to 04/2016

Portland, ME

Completed monthly audits and managed overdraft reports. Balanced bank's vault of daily cash for withdrawals and deposits. Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails. Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks. Built and maintained client relationships through quality, personalized interactions. Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.

Counted drawers and reconciled remaining cash to accost for deposits and dispersals. Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds. Opened new checking, savings and lines of credit for customer accounts. Identified and reported suspicious behavior to security personnel as appropriate. Met or exceeded sales goals by promoting bank products and services in customer interactions. Trained employees on cash drawer operation.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Maintained confidentiality of bank records and client information. Performed regular audits of teller activities maintaining signed records. Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.

Served large number of customers during high volume shifts and remained composed and professional in stressful situations.

Explained human resources policies and procedures to employees. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

Answered employee questions during entrance and exit interview processes. Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts. Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Initialized background checks for potential new hires. Liaised between management and employees by relaying work information, adjustments and grievances. Created and implemented employee retention strategies. Hr Coordinator, Dept Manager, Vault Associate

The Home Depot

Provided onsite training.

Monitored multiple databases to keep track of all company inventory. Reviewed and provided comments on the adequacy of documents and took necessary steps to cure any deficiencies. Completed all company insurance renewals including property, Workers' Compensation, general liability, cargo, aviation and K & R documents.

Effectively controlled the release of proprietary and confidential information for general client lists. Prepared correspondence, accounting and financial documents for analysis. Explained human resources policies and procedures to employees. Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.

Answered employee questions during entrance and exit interview processes. Managed communication regarding employee orientation and open enrollment for benefits. Assisted customer service with inbound and outbound calls regarding HR inquiries. Selected and interviewed candidates for all available positions. Managed employee onboarding with enriching internal and external training development of both online and traditional environments.

Organized and delivered training by scheduling, securing facilities and collaborating with subject-matter experts. Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.

Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork. Initialized background checks for potential new hires. Researched industry trends to inform compensation and performance strategies. Created staff teams based on employee strengths and made adjustments to promote overall productivity. 09/2011 to 01/2012

South Portland, ME

04/2010 to 08/2011

Portland, ME

09/2009 to 08/2010

Portland, ME

2010

Westbrook, ME, United States

Liaised between management and employees by relaying work information, adjustments and grievances. Managed compensation, insurance and vacation days within employee benefits programs. Suggested promotions and wage increases according to employee performance. Created and implemented employee retention strategies. Handled employee discipline and termination to address policy infractions. Assisted in employee recruitment, hiring and interview processes. Helped with employee transfers and referrals.

Scheduled meetings with employees to address concerns and grievances. Scheduled random drug testing for employees to diminish regularity risks. Fine Jewelry Sales Associate Seasonal

Macy's

Monitored multiple databases to keep track of all company inventory. Assisted customers with sales while ensuring customers left satisfied.Recored sales to ensure fine jewelry inventory Delivery Driver

Noble Logistics

Delivered Medications to nursing homes Ensured all medications where secured to company standards. Cashier Sales Associate Stock

Circle K

Worked overnight cashier, sales associate, and stock.Maintained store cleanliness Ensured that building was safe well stocked and cash handling procedures were followed to make sure that register never exceeded proper amounts. Education and Training

GED

Westbrook Adult Education

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