Customer service
Resume:
Spring Pinkerton
Multifaceted
Copperas Cove, TX 76522
***************@*****.***
Willing to relocate to: Austin, TX - -
Authorized to work in the US for any employer
Work Experience
Self Employed
Self employed - Killeen, TX
April 2017 to Present
Do odd jobs for people.
clean houses,
walk dogs,
babysit for neighbors.
Run errands
Cleaning Technician
Latham's cleaning services - Killeen, TX
December 2019 to January 2022
Clean and maintain cleanliness of commercial buildings. Personal Aide
TEXAS HOME HEALTH OF AMERICA - Waco, TX
October 2016 to March 2017
• Cooked, cleaned, and ran errands for disabled clients.
• Went to doctor visits with clients.
• Actively listened and retained working relationships with clients. Cashier and Prep
Burger King - Waco, TX
February 2016 to July 2016
Responsibilities
Prepare vegetables and meats for the days use. Greet customers, take orders, receive payments, give correct change back, bag or place orders on trays, clean front counter area, dining area, and bathrooms as needed.
Cashier/Customer Service
Cicis Pizza - Waco, TX
November 2015 to March 2016
Responsibilities
Greet customers, receive payment, keep counters and buffet clean, cut pizza, and follow all closing procedures at end of shift.
Customer Service Representative
General Dynamics Information Technology - Waco, TX June 2015 to August 2015
Responsibilities
Provided knowledgeable responses to telephone inquiries in a courteous and professional manner, utilizing pre-scripted responses which were read verbatim to provide basic general and claims specific information. Followed established and documented policies and standard operating procedures such as filling out timesheets, adhering to privacy rules and responding to numerous phone inquiries. Utilized standard technology such as telephone, e-mail, and web browser to perform job duties. Assisted caller with filling out online application and submitting it electronically to plan provider for processing. Completed basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller. Referred calls as required to Customer Service Representative II. Maintained up-to-date knowledge of CMS regulations and policies as they apply. Reported problems that occur via the online system so they could be addressed by the appropriate parties. Responded to telephone inquiries within the set departmental staffing and time parameters. cashier
Wendy's - Waco, TX
March 2014 to January 2015
The chief responsibilities included excellent customer service and courtesy. Used the knowledge of positional skills, maintained and implemented health and safety guidelines and followed all company policies and operational procedures. Provided quality products and services while maintaining a safe and clean environment. Used strong and highly efficient customer service skills and a positive attitude towards everything.
Took orders from customers also answered customers' queries and provided information with regards to the food products sold at the store. Computed and recorded transactions at a POS terminal and counted the money that went in the cash drawer. Other key responsibilities included issuing receipts, replacing orders, and maintaining the cleanliness of workstation. Line worker I
Sanderson Farms Inc - Waco, TX
September 2012 to May 2013
Performed assigned tasks to maintain product flow as required by supervisor Worked in cool, wet, humid conditions, standing for long periods of time. Handled raw material with protective gear. Used scissors and other cutting equipment.
• Actively met assembly goals
Laundry Attendant
Hotel Indigo - Waco, TX
April 2012 to June 2012
Received items to be cleaned as well as organized those items according to different ways they were to be washed. Washed and dried items operating commercial equipment. Followed proper policies regarding decontamination, to include using approved detergents and washing at required temperatures. Folding was done by hand based on the company's policies. Grouped items in preparation for pickup and delivery by housekeepers. Stocked clean towels and amenities in housekeeping closets. Continuous physical activity and commonly required to lift as much as 50 pounds when handling laundry.
Cleaning Technician
Latham's Cleaning Service - Killeen, TX
October 2010 to June 2011
Trained 3 new employees and achieved improvements in their productivity. Maintained office buildings in clean and orderly condition. Monitored building security and safety by performing such tasks as locking doors after operating hours. Maintain cleanliness in office buildings through means of sweeping, mopping, dusting, detailing bathrooms, vacuuming, and any other task asked of me. Assistant Manager
EZ Mart Inc - Sherwood, AR
August 2009 to August 2010
Performed basic clerk duties. Did paperwork once a week and any other day manager was unable to. Made weekly schedules. Resolved customer complaints. Maintained reports for inventory of store. Counted and deposited cash drops from previous day. Trained new employees. Education
Certificate of Completion in Social Work/Mental Health McLennan Community College - Waco, TX
2013 to 2016
High school diploma or GED
Skills
• CUSTOMER SERVICE (10+ years)
• RECEPTIONIST (1 year)
• RETAIL SALES (1 year)
• Janitorial (5 years)
• Custodial Experience
• Laundry
• Babysitting
• Commercial Cleaning
• Social Work
• POS
• Home Care
• Individual / Group Counseling
• Case Management
• Google Docs
• Typing
• Windows
• CRM software
• Live chat
• Microsoft Powerpoint
• Residential Cleaning
• iOS
• Mobile devices
• Active Directory
• Microsoft Outlook
• Account management
• Logistics
• Android
• Communication skills
• Computer literacy
Certifications and Licenses
Driver's License
December 2022 to February 2024
Assessments
Front desk agent (hotel) — Proficient
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Sales skills — Proficient
July 2021
Influencing and negotiating with customers
Full results: Proficient
Customer service — Proficient
September 2021
Identifying and resolving common customer issues
Full results: Proficient
Technical support: Customer situations — Proficient August 2021
Responding to technical support situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
July 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Administrative assistant/receptionist — Proficient August 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Retail customer service — Proficient
April 2023
Responding to customer situations in a retail setting Full results: Proficient
Customer service fit — Proficient
March 2023
Measures the traits that are important for success for customer service roles Full results: Proficient
Cleaner fit — Proficient
September 2022
Measures the traits that are important for successful cleaners Full results: Proficient
Work style: Reliability — Proficient
July 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Technical support — Proficient
August 2021
Performing software, hardware, and network operations Full results: Proficient
Food safety — Proficient
September 2022
Knowledge of proper food and equipment handling safety measures Full results: Proficient
Administrative assistant/receptionist — Proficient December 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Work style: Conscientiousness — Proficient
July 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service Skills (3 years), Money Handling (2 years), Cleaning (3 years), Management (1 year), Computer Skills (5 years)
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