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Customer Care Service

Location:
Gaborone, Botswana
Posted:
January 22, 2024

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Resume:

Keletso Praises Modise, e-mail: ad2zoc@r.postjobfree.com, +267********

PROFESSIONAL SUMMARY

Experienced individual bringing years of experience in the Sales, Credit and collections field. I am a dynamic and result oriented professional. I have the ability to get along well with others, to make necessary adjustments to meet deadlines, and effectively coordinate in fast paced environments to contribute towards the organisation’s growth.

WORK HISTORY

09/2020-COLLECTIONS & RECOVERIES EXECUTIVE

• Collecting debtor’s accounts and manages legal invoice processing for litigation by foreclosure attorneys.

• Preparation of monthly management reports and Profit & Loss account.

• Preparation of files for audit purposes.

• Ability to meet set arrears target and manages collection arrears of early or +30 days.

• Contributing to the development and implementation of the department’s strategic objectives.

• Reconciliation of debtors’ accounts.

09/2011-11/2015-SALES RELATIONSHIP OFFICER

• Receiving, reviewing and processing mortgage loan applications.

• Processing preliminary documentation on loan requests.

• Calculating and processing customer affordability by using the credit scoring model and recommends for approval.

• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. 11/2015-08/2020-CREDIT LOANS ASSISTANT

• Maintenance of limits and capturing collaterals on the system.

• Ensuring all documentation is in place including valuation reports.

• Assisting with Credit Scoring Maintenance.

SKILLS

*Planning and Organising *Attention to Detail *Leadership, supervisory and excellent skills

*Teamwork and excellent Customer service *Time management

*Knowledge of Microsoft Word, Excel, Outlook and PowerPoint EDUCATION

August 2010

Botswana Accountancy College-AAT Level 4 Diploma in Professional Accounting November 2020

Botswana Institute of Banking & Finance-Certificate in Banking REFEREES

Collections Manager

Refilwe Lefhoko

ad2zoc@r.postjobfree.com

71325488

Credit Risk & Underwriting Manager

Oarabile S. Poiso

ad2zoc@r.postjobfree.com

71336672

Sales Manager

Nnyaladzi Kimo

ad2zoc@r.postjobfree.com

72597026



Contact this candidate