ALI KIBWANA, SALES SPECIALIST

+254*********, ad2zns@r.postjobfree.com

OBJECTIVE

Dynamic and results-driven Sales Specialist with a proven track record of achieving marketing goals through strategic channel partnership nurturing, effective product promotion, and astute asset management. Eager to leverage a wealth of experience to oversee overall channel partner performance across diverse markets in East Africa.

PROFESSIONAL SUMMARY

Highly motivated and results-driven sales specialist with a proven track record of exceeding sales targets and driving revenue growth. With over 13 years of experience, I have consistently demonstrated the ability to build and lead high-performing sales teams while fostering strong client relationships. Proficient in market analysis and relationship management. Committed to leveraging a deep understanding of the local market dynamics to propel organizational success and forge lasting client relationships. Seeking to apply my expertise and passion for market development to drive excellence in a dynamic organization.

Key Competencies:

Sales Team Leadership

Sales Strategy Development

Market Analysis

Client Relationship Management

Market Expansion

Revenue Growth

Negotiation and Closing

Cross-Functional Collaboration

Strong Communication

CRM Software (Salesforce, Hubspot)

Revenue Growth

Excellent Communication

WORK EXPERIECE

August 2020 – Date B2B Account Manager Lead - Software Elegance,

Managing a sales team focused on driving revenue growth in the region, consistently achieving and exceeding sales targets.

Conducting comprehensive market analysis to identify growth opportunities and emerging trends.

Collaborating closely with cross-functional teams to align product offerings with market demands.

Negotiating and closing complex contracts and agreements, ensuring favorable terms for both the company and clients.

Utilizing CRM software (Salesforce) to track leads, manage client interactions, and analyze sales data for continuous improvement.

Cultivating and maintaining strong relationships with key accounts, ensuring customer satisfaction and retention.

Identifying areas for growth – namely up-sells from current product subscriptions, cross-sells into new product subscriptions and expansion into new lines of business – and surpass net-retention targets

Staying updated on industry trends, competitor activities, and regulatory changes to proactively adapt strategies and seize new opportunities.

May 2018 – June 2020 Business Account Manager – Kohler Co.

Managed & developed client accounts that resulted & met the operational needs of assigned client segments. Forecasted and tracked key account metrics.

Spearheaded business development efforts, resulting in a 40% increase in revenue within the first year.

Identified and nurtured strategic partnerships with key clients and stakeholders to expand market presence and increase sales.

Led market analysis initiatives to assess market trends, competitive landscape, and customer preferences.

Developed and executed comprehensive business strategies to achieve long-term growth objectives.

Developed long-term relationships with a portfolio of clients (contractors, builders, architects, plumbers, interior architects and engineers. Informed & motivated them towards specifying Kohler Co. plumbing products to their customers.

Developed annual distributor account plan with each account to determine marketing, sales, training, promotional and advertising plans for following year.

Ensured product displays in showroom as per organization guidelines. Provided guidance and training, reviewed the activities of distributor sales personnel, assisted in resolving specific questions or problems related to selling efforts or technical issues.

Attended & participated in trade shows or industry meetings, increased knowledge of Kohler Co. plumbing products & cultivated good working relationships with accounts and product users.

April 201 –April 2018 Business Account Manager - Epson Europe BV

Developed account plan with aligned channel partners, identified and qualified new opportunities for growth. Promoted the complete Epson range, increased Epson sales growth into specific reseller and end user markets.

Identified, managed & executed promotional campaigns within specified accounts appropriate to customer and Epson business needs in line with agreed sales targets across the product portfolio.

Worked closely with and leverage the channel Partners to maximize the revenue opportunities. Actively & successfully managed the sales process, lead generation, negotiation, contract hand over to execution.

Tracked and reported on a regular basis, channel partners & customer activities, project updates, and sales forecasting using marketing data that determined the business development strategy for the region/market and ensured alignment of internal resources.

Provided input to the Product development team, ensured that the necessary market trends, desired features and functionality needed by customers were considered in product designs or enhancements.

Worked closely with the regional manager, developed & managed the implementation of the regional strategies. Reviewed opportunities and provided proactive, regular reports on progress to goals.

September 2012 – March 2015 Channel Sales Manager – Asus Global PTE

Identified, developed, implemented, maintained & supported the distribution network ensuring provision of adequate coverage of the market for all the product lines.

Built long-term relationships at high levels with each distribution and representative partners. Managed account profiles, monitored competitor’s activities & also formed plans which led in increasing market share and better communicating channel activities.

Designed & deployed sales and marketing strategies, implemented programs that provided incentives for floor sales & as a result improved sales opportunities.

Educated partners through promoting the complete product range that led to increase sales growth into reseller and end user markets. Evaluated their sales performance and recommended improvements.

November 2011 – September 2012 Channel Sales Lead – Startimes K Ltd

Established, developed & maintained strong professional relationship with the channel partners.

Ensured that all managed partners maintain their knowledge & understanding of all the products by regularly updating them on changes to sales operations.

Supported regional channel development processes & assisted dealers in implementing that led to growth of business

July 2007 – October 2011 Key Account Manager – Africa Online Ltd

Developed a business plan and sales strategy that ensured attainment of company sales goals and profitability

Developed trusted advisor relationships with key accounts and stakeholders. Ensured client satisfaction by taking overall responsibility for client relationship management

Grew and maintained healthy sales pipeline and tracked key account metrics.

Managed the entire sales process from lead, pre-sales, iterations and closure

Liaised with project management, ensured projects and installations were done correctly within set time frames

July 2003 – April 2007 Wananchi Online Ltd

Secured new business within existing client accounts, increased revenues in line with the set targets.

Provided a personalized interface that focused & ensured the highest levels of customer satisfaction achieved and sustained.

Ensured the delivery of high quality services to customers, developed positive relationships with them; provided a mechanism that met their ever changing business requirements.

Education

On Going Google Data Analytics Certificate

October 2021 Google Garage - The Fundamental of Digital Marketing Certificate

December 2001 Institute For the Management of Information Systems – UK (IMIS Diploma)

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