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Customer Care A Senior

Location:
Pittsburgh, PA
Posted:
January 22, 2024

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Resume:

ASHLEY D KLINK

ad2zml@r.postjobfree.com 412-***-****

PROFESSIONAL SUMMARY

Efficient and detailed oriented worker with 10 + years of customer care experience as well as 3.5 years as a senior trainer for assembly work. Creativity and time management skills in handling any issues that may occur. Recognized for organizational skills, leadership, positivity in the work place and the ability to adapt to change.

EXPERIENCE

SENIOR TRAINER/ASSEMBLER II

Jan 2020 - Oct 2023 Philips Respironics, 312 Alvin Dr 15068 I am responsible for building sleep station ventilators. I am also a trainer for new hires. I am cross trained in building humidifiers, oxygen concentrators and more. I have had a hand in building ventilators for the Covid-19 pandemic.

I am an extremely hard worker and I will not stop trying until I succeed. I have extremely good attendance and absolutely no tardiness.

Maintained a safe work area

Diagnosed testing structures

Operated precision measuring instruments

Complied with production and assembly instructions I am also a Senior trainer on the job site

ORDER PROCESSING SPECIALIST

Jul 2018 - Feb 2019 Polyconcept North America, New Kensington, PA Processing bulk orders with imprinted designs. Measuring art for imprint location, customer service, dealing with many different programs being opened at the same time and working with all of them. Multitasking and time management.

SPECIMEN TECHNICIAN

Apr 2017 - Sep 2017 Quest Diagnostics, Pittsburgh, PA Data entry, processing requisitions for the proper tests to be administered to specimens in a timely manner for the patients needs.

RECOVERY/COLLECTIONS REPRESENTATIVE

Oct 2008 - Apr 2015 PNC Bank, Pittsburgh, PA

working with customers to set up payment plans for the balances that were owed, working with third party collection agencies if an account was moved from the bank due to non payment, working with service partners at the PNC branch offices to get the accounts reopened once the customer has paid their debt, as well as taking calls and returning voicemails. I also processed direct deposits into the customers checking accounts as they were received. I was also responsible for the assignment of repossession on vehicles and have dealt with business in regards to bankruptcy, car notes and mortgage. EDUCATION

HIGH SCHOOL DIPLOMA

Our Lady of the Sacred Heart, Coraopolis, PA Graduated in 2003 3.2 GPA



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