Member service advocate
Resume:
LaTara Hamilton
Niagara Falls, NY *****
ad2zkj@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Member Service Advocate
Highmark BCBS - Niagara Falls, NY
May 2023 to Present
1. Accept inbound calls from members
2. Resolve call inquiries from members
3. Provide exceptional customer service
4. Resolve claim issues
5. Contact providers regarding benefits
6. Verify insurances
ER Admitting Clerk/Patient Access Registration
Niagara Falls Memorial Medical Center - Niagara Falls, NY October 2021 to May 2023
Register patients for inpatient and outpatient services
• Verify medical insurances
• Complete admission paperwork for patients being admitted to the hospital
• Resolve insurance issues
• Work with EMR systems
• Answers telephone and takes messages
• Patient scheduling
• Greenlight patient charts
Digital Personal Shopper
Walmart - Niagara Falls, NY
June 2021 to September 2021
• Shop for items in store, ordered by customers through our website
• Stage orders once completed
• Bag scheduled delivery orders
Cashier
Tops Friendly Markets - Niagara Falls, NY
June 2015 to June 2021
• Cashier/office clerk
• Answer inbound calls and route them to the correct department
• Process all monetary transactions
• Certified Western Union agent
• Complete refunds for customers
• Greeted every customer
• Counted out cash drawers
Cashier
Kmart - Niagara Falls, NY
May 2014 to June 2015
Cashier and customer service.
Education
Associate's degree in Business Administration
Bryant & Stratton College-Online - Buffalo, NY
June 2017 to May 2019
G.E.D. in General Studies
Trott Access Center - Niagara Falls, NY
September 2011 to December 2011
Skills
• Microsoft office (1 year)
• Customer Service (6 years)
• Detail Oriented
• Team Player
• Typing
• Time Management Skills
• Cashiering
• Cash Handling
• Cleaning Experience
• Communication Skills
• Retail sales
• Basic math
• Stocking
• Phone etiquette
• Computer skills
• Food safety
• Medical Office Experience
• Insurance Verification
• HIPAA
• EMR EHR Systems
• Medical Terminology
• Data Entry
• Patient Care
• Medical Scheduling
• Office experience
• Medical records
• Customer service
• Medical terminology
• HIPAA
• EMR systems
• Medical records
• Hospital experience
• Windows
• Clerical experience
• Typing
• Cash handling
• Quality control
Certifications and Licenses
Driver's License
May 2022 to May 2030
Assessments
Customer focus & orientation — Completed
June 2021
Responding to customer situations with sensitivity Full results: Completed
Working with MS Word documents — Proficient
June 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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