Heather Carver

Temple, GA *****

ad2zkg@r.postjobfree.com

+1-404-***-****

Authorized to work in the US for any employer

Work Experience

Fleet Operations Manager

Sugar Foods Corporation - Villa Rica, GA

August 2021 to February 2023

dispatch fleet of 45 OTR drivers, and 10 local drivers plan, schedule, appoint routes

track and trace drivers to be sure appointments are on-time CSR - Customer Service Representative

Kelly Services - Temple, GA

June 2019 to February 2022

• work from home

• chat tech support for cell phone manufacturing company

• handled up to 3 chats/customers at a time

• followed a Knowledge Base and company compliance rules to complete job

• worked with Core program to complete chats/cases

• I was also a Mentor as well as chat advisor

CSR - Customer Service Representative

Concentrix - Remote

March 2021 to November 2021

Answered calls for Medicare/Anthem customers. Handled any questions/concerns about their new benefits for the 2022 year. Made payments on accounts if needed. Checked on claims and explained why/ why not something happened with a claim payout. Assisted customers with changing doctors, changing benefits, or changing plans. Also assisted doctors with claims or specific CPT codes to ensure coverage.

(temp contract)

CSR - Customer Service Representative

Apex Systems - Remote

November 2020 to March 2021

Handled claimant accounts via phone and email for unemployment claims.

( temp contract)

CSR - Customer Service Representative

Concentrix - Anniston, AL

July 2016 to May 2019

• answer calls for customers wanting to make purchases on cell phones/tablets/computers

• process payments

• answer questions for promotions or pricing

• inbound/outbound calling, emails/chat

• WORK FROM HOME

Education

Associate's degree in Pharmacy Technician

Ultimate Medical Academy-Tampa - Clearwater, FL

July 2022 to Present

Associate's degree in Medical Billing and Coding

Ultimate Medical Academy-Clearwater - Clearwater, FL October 2019 to March 2022

High school or equivalent

South Cobb High School - Austell, GA

August 2007 to May 2008

Skills

• All Microsoft Office programs (10+ years)

• Account Management (10+ years)

• Accounting (10+ years)

• Budgeting (10+ years)

• Billing (10+ years)

• Bookkeeping (10+ years)

• Customer Service (10+ years)

• CSR (10+ years)

• Customer Care (10+ years)

• Customer Support

• Call Center (10+ years)

• Live Chat (8 years)

• Medical Office Experience

• Technical Support (8 years)

• Medical Records (4 years)

• Computer literacy (10+ years)

• Microsoft Office (10+ years)

Assessments

Attention to detail — Proficient

June 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Verbal communication — Proficient

April 2022

Speaking clearly, correctly, and concisely

Full results: Proficient

Customer focus & orientation — Proficient

November 2021

Responding to customer situations with sensitivity Full results: Proficient

Typing — Proficient

July 2022

Transcribing text

Full results: Proficient

Call center customer service — Proficient

November 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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