Customer Service Representative
Resume:
Heather Carver
Temple, GA *****
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Fleet Operations Manager
Sugar Foods Corporation - Villa Rica, GA
August 2021 to February 2023
dispatch fleet of 45 OTR drivers, and 10 local drivers plan, schedule, appoint routes
track and trace drivers to be sure appointments are on-time CSR - Customer Service Representative
Kelly Services - Temple, GA
June 2019 to February 2022
• work from home
• chat tech support for cell phone manufacturing company
• handled up to 3 chats/customers at a time
• followed a Knowledge Base and company compliance rules to complete job
• worked with Core program to complete chats/cases
• I was also a Mentor as well as chat advisor
CSR - Customer Service Representative
Concentrix - Remote
March 2021 to November 2021
Answered calls for Medicare/Anthem customers. Handled any questions/concerns about their new benefits for the 2022 year. Made payments on accounts if needed. Checked on claims and explained why/ why not something happened with a claim payout. Assisted customers with changing doctors, changing benefits, or changing plans. Also assisted doctors with claims or specific CPT codes to ensure coverage.
(temp contract)
CSR - Customer Service Representative
Apex Systems - Remote
November 2020 to March 2021
Handled claimant accounts via phone and email for unemployment claims.
( temp contract)
CSR - Customer Service Representative
Concentrix - Anniston, AL
July 2016 to May 2019
• answer calls for customers wanting to make purchases on cell phones/tablets/computers
• process payments
• answer questions for promotions or pricing
• inbound/outbound calling, emails/chat
• WORK FROM HOME
Education
Associate's degree in Pharmacy Technician
Ultimate Medical Academy-Tampa - Clearwater, FL
July 2022 to Present
Associate's degree in Medical Billing and Coding
Ultimate Medical Academy-Clearwater - Clearwater, FL October 2019 to March 2022
High school or equivalent
South Cobb High School - Austell, GA
August 2007 to May 2008
Skills
• All Microsoft Office programs (10+ years)
• Account Management (10+ years)
• Accounting (10+ years)
• Budgeting (10+ years)
• Billing (10+ years)
• Bookkeeping (10+ years)
• Customer Service (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support
• Call Center (10+ years)
• Live Chat (8 years)
• Medical Office Experience
• Technical Support (8 years)
• Medical Records (4 years)
• Computer literacy (10+ years)
• Microsoft Office (10+ years)
Assessments
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Verbal communication — Proficient
April 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer focus & orientation — Proficient
November 2021
Responding to customer situations with sensitivity Full results: Proficient
Typing — Proficient
July 2022
Transcribing text
Full results: Proficient
Call center customer service — Proficient
November 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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