Bowie, MD 240-***-**** ad2zjg@r.postjobfree.com

Nehemiah Boone

Recently graduated from Morgan State University, Nehemiah brings a diverse skill set encompassing Philosophy, law, information technology, and customer service. With a knack for troubleshooting technical issues and providing exceptional customer support, Nehemiah is adept at delivering tailored solutions to meet client needs. Combining a passion for technology with an unwavering commitment to service excellence, Nehemiah received comprehensive IT training from Think Tech Consulting LLC. Now, he is actively seeking a stimulating role in the dynamic field of cyber security, or other IT positions. Having honed his expertise in security operations center analysis, Nehemiah is proficient in monitoring and investigating alerts, configuring, and managing security tools, developing, and implementing IDS signatures, as well as promptly escalating security incidents to Tier 2 and Team Leads as necessary.

SKILLS

Cybersecurity Microsoft Office Networking Concepts

Customer Service ServiceNow Project Management

Problem Solving Threat Response Splunk

EDUCATION & PROFESSIONAL DEVELOPMENT

Cyber Security Training, Think Tech Consulting LLC. - 2023

Bachelor of Arts in Philosophy Pre-Law, Morgan State University - 2022

EXPERIENCE

IT Administrator, Medical Me LLC. February 2023 - Present

Responsible for managing the overall IT infrastructure, including networks, servers, and ensuring smooth day-to-day operations of all technology systems.

Manage databases storing information about enrolled children, staff, schedules, and other relevant data.

Oversee the deployment, configuration, and maintenance of computers, tablets, and other devices used within the program.

Interpersonal Skills: Building positive relationships with students, parents, and program staff to create a supportive learning environment.

IT Helpdesk Support Analyst, Skytech Consulting August 2021 – February 2023

Provide remote technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to email messages, web inquiries, and or phone calls for customers seeking help

Adds new users to the network and specifies their directory structures and system access, troubleshoots network usage and peripheral issues, resolves LAN connectivity issues and maintains LAN and internet connections.

Provides first-level telephone, email, and web support for computer systems, which may include software, hardware, and telecommunication systems.

Communicating with colleagues, management, and clients to exchange accurate information

Telecommunications Technician, Thompson Hospitality Dec. 2018 – Apr. 2020

Works with clients who have complaints, order, or require information about products and services purchased from Thompson Hospitality.

Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.

Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.

Obtained and examined relevant information to assess validity of complaints and determine possible outcomes

Install telecommunications lines or equipment, and operate, maintain, or repair damaged or malfunctioning telecommunication lines or equipment.

CERTIFICATIONS

CompTIA Security+ TryHackMe SOC Level 1 Learning Path

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