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Customer Service Cold Calling

Location:
Vancouver, WA
Posted:
January 22, 2024

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Resume:

Ram Vikash

**** ** **** ******,

Vancouver, WA, *8662

Phone: 360-***-****

Email: ad2zj7@r.postjobfree.com

PROFESSIONAL WORK EXPERIENCE

Rams Distribution

Director – March 2022 till October 2023

Receiving and inspecting goods - Receiving and verifying their quantity and quality against purchase orders.

Inventory Management - Maintaining accurate inventory records using manual record-keeping methods.

Order processing - Accurately picking, packing, and preparing orders, ensuring correct quantities and product quality

Sales – Generate new sales leads through cold calling, networking, referrals, and other sales strategies

Distribution of Johnson products, Schwarzkopf products, Bic range products and various candies

The Fryers Delight

Director – July 2020 till October 2023

Operational Management- Monitor and optimize operational processes to improve efficiency, productivity, and quality of service

Staff management and leadership - Recruit, train, and provide leadership and guidance to the team, fostering a positive work environment and promoting professional growth and development.

Financial management - Implement strategies to maximize revenue generation and minimize expenses while maintaining quality and service standards.

Customer service and Satisfaction - Maintain a customer-centric focus by consistently delivering exceptional service and ensuring customer satisfaction

Menu and product development - Monitor food quality, presentation, and portion control to ensure the highest level of culinary excellence and guest satisfaction.

Marketing and Promotion - Develop marketing strategies and initiatives to increase brand awareness, attract new customers, and engage existing clientele.

Kriz Signage Pte Limited

Senior Digital/LED Sales Executive – January 31st 2019 till June 5th 2020

Listening to customer requirement and presenting tailor-made solutions to make a sale

Will develop new business through new customer acquisition and by selling TVC Video spaces, branded content including videos to both new and existing customers

Maintain and update a daily call sheet and activity to be submitted before COB everyday

Work closely with the LED team to gather analytics and statistics for customers and develop branded content

Will be responsible to attain sales goals and target set by the ME LED on a monthly basis

Will call on executive level decision makers in a consultative sales role and must be able to communicate Kriz Signage value proposition that is solution based and differentiates Kriz Signage from other content providers.

Will come up with a monthly plan of monetizing the digital/LED platform

Record sales and order information

Negotiate terms and conditions and close sales

Gather market and customer information

Attend functions that will further develop networks and aid Fiji LED business development.

Fiji Directories Limited

Corporate Sales Consultant – January 2015 till January 2nd 2019

Locate and contact potential clients to offer their firm’s advertising services

Explain to clients how specific types of advertising will help promote their products or services in the most effective way possible

Provide clients with estimates of the costs of advertising products or services

Process all correspondence and paperwork related to accounts

Prepare and deliver sales presentations to new and existing clients

Inform clients of available options for advertising art, formats, or features and provide samples of previous work for other clients

Deliver advertising or illustration proofs to clients for approval

Prepare promotional plans, sales literature, media kits, and sales contracts

Recommend appropriate sizes and formats for advertising.

Jays Holding Ltd

Sales Manager – July 20th 2011 to December 2014

Daily banking

Meeting daily sales target

Attending to customer queries and solving their issues

Preparing monthly reports

Reporting directly to management

Meeting suppliers

Driving

Carpenters Fiji Limited

Assistant branch Manager – January 11th 2010 to July 13th 2011

Daily banking

Meeting daily sales target

Attending to customer queries and solving their issues

Preparing monthly reports

Reporting directly to branch manager

Training staff

Comsol Fiji Ltd

Sales & Marketing Manager/Branch Manager – January 2nd 2006 to December 31st 2009

Meeting daily sales target.

Attending to customers queries and solving their issues.

Preparing monthly reports.

Reporting directly to General Manager.

Training staff.

Getting adequate stock on display.

Getting barouches ready.

Putting adds in the media.

Briefing staff about new products and usage.

Driving.

EDUCATION

2005) : Passed Fiji School Leaving Certificate Examination.

(2008) : Certificate Of Excellence Digicel.

(2008) : Certificate Cisco Networking Course (F.I.T)

(2010) : Certificate Of Managing Team At Workplace (C.F.L).

(2010) : Certificate Of Handling Stress To Manage Performance (C.F.L)

(2010) : Certificate Of Managing Customer Complains (C.F.L).

(2010) : Certificate Of Leading And Managing People Effectively (C.F.L).

(2010) : Certificate Of Understanding OHS Legislation And Policies (C.F.L)

(2010) : Certificate Of Improving Productivity Through Time Management (C.F.L)

REFERENCES

Professional:

Moneet Chand (Food and Beverage Supervisor – JetPark Hotel Auckland); Phone Contact: 64-020-********; Email: ad2zj7@r.postjobfree.com

Personal:

Shalini Kumar (Consumer Affairs Lead – National Beverages Corporation): Phone Contact: 510-***-****; Email: ad2zj7@r.postjobfree.com



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