Donna Rodriguez

ad2zia@r.postjobfree.com

**** ***** **** **. #*** NE Salem, OR 97305

971-***-****

Experience:

*Dental Receptionist/Dental Assistant Manager

*Customer Service

*Previous Business Owner

*Sales

*Call Center Inbound, Outbound calls 200+

*Data Entry

Dental/Medical Staffing LLC

Dental Receptionist/Front Desk

Portland, OR

August 2016- November 2023

Worked in a General Dental Office. Checked in patients, made new charts, scanned documents into Eagle Software Program. Answered phones, schedule appointments, filed charts. Collected payments. I was sent on many different assignments through the temp. agency from the years listed on resume. Utilized data entry during entire shift.

Cascade Home Décor

Furniture Sales

Portland, OR

April 2018-August 2018

I worked at a furniture store based out of Portland in the Sales field. Customer Service and answered phones, entered orders in Quick books system. Followed- up on orders and customers as necessary. Utilized data entry during entire shift.

Nike Call Center

Customer Service

Wilsonville, OR

May 2017-June 2018

Customer service in the Nike call center taking merchandise orders from inbound calls. Helping customers make decisions on their online orders daily. 150 + calls daily. Utilized, data entry during entire shift.

Trailer World

Sales

Woodburn, OR

October 2016-April 2017

Customer Service over the phone and in person,handling orders. I was responsible for ordering and pricing out quotes on Big Tex trailers & Cargo Mate for customers. Utilized, data entry during shift. Customer service and sales in the parts dept at all times as a cashier and kept track of inventory as needed. I was responsible for all DMV paperwork for trailers that were sold, before leaving the trailer lot.

Amanda’s Taxi

Taxi Driver /Assistant Manager

Salem, OR

January 2016- October 2016

I worked 8 months for the company as a driver. After about 4 months, I was given a position as a dispatcher and on the management team. I gave quotes to customers for local and distant rides and made arrangements on the company calendar as needed. I confirmed pickups and arranged rides accordingly. I’m familiar with navigation system and the Square which was one of the payment methods. I have trained other drivers and worked closely with the Owner and Management team.

DD’s Dogs

Owner

Salem, OR

January 2015-December 2015

Owned a food cart and used it for private and public events in Marion County & Clackamas County. Responsible for Customer Service .Prepped and ordered business products as needed.

Calendar Game &Toys!

Owner/Operator

October 2012-February 2013

Owned and Operated the business in the Lloyd Center, Portland. Responsible for hiring staff to set up the Kiosk and Inline store for opening days. Inventory count of all product shipped, worked closely with truck drivers loading and unloading product and equipment. Worked closely with Regional Manager for a short time to get all products and shelving displayed in a timely manner. I was responsible for HR and Payroll set up, as well as Marketing, in all aspects with the mall Management. Ongoing customer service and stocking shelves as needed. Cashiering and taking special product orders by phone or via email.

Redwood City Dodge/Chrysler

Sales

May 2006-May 2007

Worked with a team of 20, in the sales dept. Customer service

phones and in person. Utilized data entry skills through duration of my 12 hour shifts Made appointments to test drive vehicles and apply for bank loans. I was responsible to assist in paperwork from start to finish. Monthly quotas had to be met.

Sprint Call Center

Customer Service/Sales

August 2004-April 2006

Worked as a Call Center Representative for landline payments and cell phone payments/sales. Data Entry used throughout shift to verify and change personal information before moving forward with processing payments. Was responsible for up selling new and existing cell phone plans. Explaining cell phones and services in great detail.

Dr. Phelps Orthodontist

Back Office Manager/Front Office Assistant

April 2002-April 2004

Worked closely in all areas in a small private office. Trained new staff with lab procedures and assisting. New patient photos were taken for records and impressions for lab models. Sterilization of instruments and lab order follow- ups were some of my responsibilities. Ordered new products for the office. Confirming appointments, verified insurance, collecting payments and scheduling appointments.

College: Western Career College 2002-2003

San Leandro California

Dental Assisting Certificate. CPR Certified. X ray Certified

Chemeketa Community College: 2009 -2012

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