Felicia Williams

**** ***** ******* **

Arlington, Texas 76017

ad2zi0@r.postjobfree.com

Cell: 817-***-****

Objective

Attain a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with others. PROFESSIONAL EXPERIENCE

Owner / Operator / Hair Stylist July 2004 – Present Hands of the Anointed Salon Arlington, TX

• Provided customers with exceptional customer service resulting in excellent customer retention

• Daily preparation for open and close activities including: bank reports, deposits, activity reports, and managing cash drawer

• Responsible for maintaining merchandise, inventory and display

• High volume retail sales of high end hair care products

• Ensured a clean and safe environment for customers

• Resolved guest complaints or issues in a positive manner

• Helped with promotion and marketing

Ticket Agent / Customer Service June 2011 – March 2013 Pinnacle Airlines DFW, TX

• Greet customers and guide/ assist them with the ticketing and baggage check-in process.

• Responsible for all aspects of the ticketing process - selling, printing, reissue.

• Assist customers with routing, trip planning and gate boarding.

• Managing the check-in process - ensuring our customers have the proper documentation for travel, properly tagging baggage and performing lifting tasks that involve transferring baggage from scales to conveyor belts. Several other lifting tasks will involve handling items as low as floor level and as high as waist level. Operations Control Analyst October 2008 – March 2010 FedEx Ground Fort Worth, TX

• Perform administrative/clerical functions, including but not limited to, maintaining files, copying, imaging, answering phones, data entry, sorting/ distributing mail and/or packages

• Verify and complete required documentation and reports

• Provide accurate information and assistance to customers, which includes determining pick- up and/or delivery needs, problem resolution, updating systems to meet customer special handling requirements, selling company services and provide potential leads to sales

• Enter freight shipment information into computer system to include, but not limited to, accurately status shipments, generate freight bills and/or correct freight bills, etc.

• Administer freight pick-up process, as required

• Assist customers via phone, e-mail and/or fax in all inquiries, including but not limited to, tracing shipments, rate quotes, tariff discrepancies, billing and/or invoicing questions, etc. Computer Skills:

Microsoft Office / Excel, Word, Outlook

References available upon request