Todd A. Graham

**** ***** ******* *****

Rancho Cucamonga, CA 91739

ad2zhk@r.postjobfree.com Cell: 909-***-****

SUMMARY

Experienced Application Engineer with more than 25 years of solving problems, creating great customer relationships and successfully managing multiple projects simultaneously. Major strengths include training, design-in wins’, excellent customer communications, and technical sales support. A quick learner who suggests enhancements to products to maximize performance and profitability.

Expertise includes

Test Engineer

Pre-Sales Technical Product Training

Product Training

Product Installation

SANs

RAID

Field Application

Storage Virtualization

PROFESSIONAL EXPERIENCE

PACIFIC ALLIANCE CAPITAL, Aliso Viejo, CA 2016 – Present

Manager of Engineering

Engineering responsible for technical support and consulting for internal and external clients, customer installations, website maintenance, and managing all IT functions Including network security and data backup on our servers. Evaluation of new products and maintaining vendor relationships. Some onsite visits for system installs and problem solving of storage systems along with proof of concept testing.

ALLIANCE INTEGRADED TECHNOLOGY, Pasadena, CA 2012 – 2016

Sales System Engineer

Sales Engineering supporting commercial and media customers. Design, manage, and quote solutions to customers. Design wins include OEM and Reseller of servers, storage, and backup solutions. Additional design wins with surveillance and VMware. Support to sales team with technical content and customer technical discussions. . Some onsite visits for system installs and problem solving of storage systems along with proof of concept testing.

EMULEX CORPORATION, Costa Mesa, CA 2011 – 2012

DVT Engineer (Contract)

Test Engineer for CNA 10Gb Ethernet controllers for OEM and Reseller. Testing includes Teaming software, reporting of non-conformance issues and working with OEM customer regarding major reported issues..

LSI CORPORATION, Irvine, CA 2004 – 2011

Senior Systems Engineer

Support to end-user and OEM customers using storage virtualization software (SVM and SVSP). Involved with new product release and its training. Worked with all company departments. Worked with Engineering on reporting of product features and changes for both product fixes and customer enhancements.

Increased sales by technical presentations, product demos and technical implementation discussions.

Designed and installed product into complex SAN environments.

Trained customer on product features.

Domain expert for RAID subsystems.

Technical lead to customers on new product beta program.

Received Certificate of Recognition for outstanding performance and achievement in support of the HP Sell-With Team (SVSP product).

Onsite installations of appliance into Fibre Channel environment of servers and storage.

ADTX, Irvine, CA 2003 – 2004

Senior Engineering Technical Manager

Supported customers in both Pre and Post Sales support. Evaluation of new products for company sale. Involved with new product release and its training. Involved with company structure changes to network database, Inventory, QA of goods shipped, and new sales purchases. Interfaced with all company departments. Chartered to develop additional website communications.

Increased sales by finding new markets for current product.

Presales support for installs, design wins, and visits.

Implemented problem tracking system and inventory control.

Managed Pre-Sales accounts.

Developed better communications with corporate office in Japan on Marketing, Sales, Technical Issues, and problem resolution.

IBM, Fremont, CA 2001 – 2003

Advisory Product Coordinator / Sales and Field Application Engineer

Supported customers in new and existing IBM RAID controllers, customer product and technical presentations, product training, and supplying product documentation. Interfaced with all company departments.

Suggested product enhancements resulting in sales and more completive product features.

Exceeded 2001 and 2002 Personal Business Commitments, annual IBM MBO's.

Raised customer satisfaction level by 20%.

Exceeded company assigned product design-in wins.

Managed OEM accounts.

Selected as sole Engineer to complete assigned duties during company transition from the purchase of Mylex from IBM to LSI.

CMD TECHNOLOGY, INC., Irvine, CA 1992 – 2001

Advanced Research Engineer 2000 – 2001

Tested newly released CMD products for their abilities and to benchmark results. Integrated competitors RAID products and tested their abilities compared to CMD’s.

Supported Level III Support Engineers, Field Application Engineers, Sales, and company assigned major accounts that resulted in raising company sales and customer satisfaction.

Raised sales by reporting competitor product strengths and weaknesses to both Sales and Marketing.

Configured competitor’s products, tested and benchmarked performance, and documented results for sales efforts.

Supported product in windows and UNIX environments.

Suggested enhancements to company products for better performance and being user-friendly.

Verified SCSI and Fiber Channel protocol with RAID controllers. This testing and reporting of non-compliance was for both Engineering and Sales opportunities.

Some onsite visits for problem solving as a factory engineer US and international.

Technical Support Manager 1992 – 2000

Directed Technical Support team in work following established company policies and procedures. Developed and maintained 24 / 7 technical support team. Verified product enhancements prior to release. Verified all customer technical reported issues before firmware, hardware, or software release. Supported Sales as technical sales engineer and in trade shows. Active certified ISO team member.

TECHNICAL SKILLS

Operation Systems

Windows, LINUX, VMware

Software

Storage Virtualization Product (SVM, SVSP), Microsoft Office Suite, StorNext

Hardware

RAID (LSI, Infortrend, Hewlett-Packard, Hitachi Data Systems, others), Fibre Channel Switches (Cisco Systems, McData, Qlogic, Brocade), Analyzers (Finisar Fibre channel and SCSI, I-Tech), Host Buss Adapters, (Qlogic, Emulex, JNI, LSI Logic Adaptec, BusLogic)

Interfaces

Fibre Channel, FCoE, SCSI, iSCSI, SAS

Proficiencies

Siebel (problem tracking), Clarify (IBM Rational Clear Quest)

EDUCATION

AA, Computer Information Systems, Chaffey College, Rancho Cucamonga, CA, completed 21 units

AA, Electronics Technician, DeVry Institute of Technology, Phoenix, AZ

PROFESSIONAL DEVELOPMENT

Management and Skills Seminar / Workshops: Dealing with Challenging Customers, Power Writing

Fibre Channel Seminar / Workshops: Fibre Channel Course – In-depth study, System Architecture

SVM Solution Architect and SVM Certified Engineer, LSI SVM Certification Program

VMware, Veeam, EMC, Isilon, NetApp and Brocade Sales and Technical Certifications

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