Project Management Service Delivery

Shubhangi Sharma

Presales Networking Trainee

RESUME OBJECTIVE *********@*****.**

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Results-driven professional with 1-2 years of experience in LAN-WAN 774-***-**** and project management, seeking a challenging position where I can leverage my expertise to contribute to the success of a dynamic organization. Committed to delivering exceptional networking solutions and effectively managing projects to achieve business objectives. Adept at fostering strong team collaboration and delivering exceptional customer satisfaction.

Noida UP

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EXPERIENCE SKILLS

Problem Solving

Adaptability

Collaboration

Strong Work Ethic

Time Management

Leadership

Presales Networking Trainee

SITA Jan22-Present

• Proficient in managing customer requests and validating technical information to ensure accurate and efficient service delivery.

• Demonstrated expertise in MS Excel, particularly in creating professional reports using pivot tables, enhancing data analysis capabilities.

• Possess a solid understanding of LAN and WAN technologies, enabling effective troubleshooting and support for networking solutions.

• Collaborated with Solution Designers to meet service level agreements (SLAs) and efficiently manage SLA compliance.

• Actively monitored project progress, proactively identifying potential risks, and providing valuable assistance to project managers.

• Provided essential support to the Presales team by validating technical aspects to ensure project success.

• Engaged in the ordering and quotation process, streamlining the request fulfillment workflow.

• Utilized ServiceNow for service delivery in collaboration with Project Coordinators, improving efficiency and accuracy.

• Skillfully configured voice request processing for international customers, ensuring smooth communication and a seamless experience.

EDUCATION

Bachelor of Engineering

ITM, Gwalior

2007 - 2013

HSC

University, Location

2006 - 2011

SSC

Location, Date

Certification

Pursuing for CCNA and ITIL

beginner level

Personal Details

Date of Birth:02.03.1995

Languages known: Hindi and

English

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