SHALIMAR D. SONNIER

Katy, TX ad2zh7@r.postjobfree.com 713-***-**** linkedin.com/in/shalimar-sonnier QUALIFICATIONS

My objective is to join a company where I can contribute to its growth and success by fully utilizing the skills and knowledge that I have obtained through my experiences. I love to help people become the best that they can be. My experiences are in managing systems, analytics, coaching, designing learning, conflict resolution, staff development, and team building. I am a strong human resource professional with excellence in business and interpersonal skills. SHRM-CP certified and plan to obtain the SHRM-SCP soon.

PROFESSIONAL EXPERIENCE

CENTURY COMPANIES — Houston, TX

Human Resources Manager, 1/2017 to Present

• Maintain a network of professional contacts within and outside the organization to work as an overall effective member of the team

• Effectively create and deliver concise and informative communications, to listen and address concerns, conflict resolution, transfer of information from one level or unit to the other

• Contact with legal counsel to investigate EOOC charges, manage TWC claims, attend telephone hearings for appeals

• Manage policies and procedures like the Employee Handbook, OSHA, and interpret to employees and managers

• Manage and create online training through the LMS for example on Safety

• Prepare reports for leadership to communicate HR relations weekly

• Management of P&C, Auto and Worker’s Compensation claims in a timely manner

• Handle employee conflict with confident communication and suggest action plans for moving forward

• Conduct hiring and exit interviews

• Champion benefit management from meeting with brokers to open enrollment for the calendar year and for new hires throughout the year

• Execute bi-weekly payroll for all three FEINs that are included in Century Companies and created a manual

• Maintain compliance with federal, state, and local employment agencies for 15 branches in Houston, 13 branches in Texas outside of Houston and 7 branches throughout the north

• Create new hire onboarding program

• Launched new systems from inception to fruition

• Managed volunteer program

CENTURY A/C SUPPLY — Houston, TX

Accounts Receivable Specialist, 8/2015 to 12/2016

Created new profiles in Epicore Prophet 21 software for cash and credit accounts, maintained of new credit agreement information for opening accounts, merging hard copy documents using PDFSAM, pulling credit reports using SharePoint and Experian, submitting all information for credit approval for new accounts, daily customer service communication with vendors and stores to maintain their business and account status, ensuring that licenses are up to date and attending quarterly meetings. GOODE COMPANY RESTAURANTS — Houston, TX

HR/Office Administrator, 1/2013 to 7/2015

Assisted with new hire orientations that took place in the corporate office. Knowledgeable of the company benefits in order to assist with answering questions during new hire orientation. Completed folders from new employees to ensure documents were signed. Participated in employee training and at branches, catering events and work activities. Distributed memos, notices and company phone lists to branches. Ordered uniforms, name tags, business cards, restaurant menus, gift cards and intercompany meal tickets. Maintained spread sheets for all these duties. Recorded and reconciled gift card usage in Excel. Ordered office supplies and kept office organized. Assisted with Payroll by distributing paychecks to branches and mailing vendor paychecks. Communicated with vendors to collect any outstanding data that may have been needed for accounting. Filed receipts for accounting.

GOODE COMPANY RESTAURANTS — Houston, TX

Shift Leader, 07/2003 to 12/2012

Managed floor servers for scheduled shift. Utilized customer service skills at full potential by building rapport with customers, making sure their dining experience fit their expectations and completing their visit with us to ensure they would be a while simultaneously completing college, externships and internships. Conducted employee training to enhance performance and quality of work for servers. Assisted in stocking inventory, attended development meetings, supervised the work of employees while conducting own duties. Communicated customer orders with cooking staff. CONOCOPHILLIPS — Houston, TX

Instructional Designer (Contract - Kelly Services), 11/2011 to 11/2012 Recruited to help manage and develop over one hundred training modules for the Engineering Academy, co-lead the roll out and logistics of the Houston workshops, and was constant support throughout entire project. Worked with senior management to develop a Train the Trainer workshop which included virtual soft skill learning courses. Key Results:

Played a key role in ensuring the successful launch of the 2012 Engineering Academy. Implemented workshops in the areas of training, assessments and evaluations, incentives and new-employee orientations.

Managed over forty evaluations for Engineering and Geoscience training courses and created documents of results for review by senior management and instructors.

Designed and co-facilitated a virtual training webinar on Creating SMART Objective.

Negotiated a ten thousand dollar vendor project to create an e-Learning training module for an Engineering course.

Designed training manuals by organizing the content, designing covers, safety introductions, safety maps and implementing assessments.

Interviewed instructors to develop and accurate picture of the wants and needs required for each training course.

WILLIAMS GAS PIPELINE — Houston, TX

Instructional Designer (Internship), 1/2011 to 11/2011 Fulfilled a broad range of functions, including designing training for employees online, administering instructor led courses, observing change management actions and creating safety videos. Key Results:

Co-facilitated a leading and managing change workshop complete with activities and job aides.

Redesigned hard copy training materials into online courses complete with activities, discussion questions, scripted dialog, instructor guides and pictures to be uploaded onto company’s SharePoint site.

Coordinated with Technical Training Team and Employee Safety Representatives to create materials for booths at Information Expo to promote employee knowledge of departments.

Worked with team members to write goals and objectives to improve existing training courses. KEY ENERGY SERVICES — Houston, TX

Instructional Designer (Externship), 1/2010 to 5/2010 Updated a PowerPoint safety training presentation using Captivate (group school project). I was in charge of adding the sound and narration, as well as the creation of the quizzes given throughout the training.

EDUCATION

UNIVERSITY OF HOUSTON— Houston, TX

Master of Science in Human Resources Development, 12/2011 Bachelor of Science in Psychology, Minor in Biology, 8/2005 SHRM-CP in 2019

SOFTWARE

Paycom, ADP, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Microsoft Outlook, Adobe Captivate, Adobe Photoshop, SnagIt, Adobe Premier Pro, Adobe Flash, Camtasia and adaptability to quickly learn new software. Nortel Networks Telephone System, Aloha Restaurant Point of Sale Software and medical billing, coding and appointment software. VOLUNTEER ACTIVITIES

Designed online instructional courses for e-Learning for Kids, a global nonprofit foundation dedicated to free and fun online learning for kids of all ages. Designed two math modules where I storyboarded the project based on five given objectives including quizzes and pictures conducive for global learning.

References available upon request

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