Customer Service Specialist

CB

CRYSTAL BARKER

***********@***.*** 469-***-**** Red Oak, TX 75154

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Detailed Orientated

20 plus years of Customer Service

Computer Skills

Problem solver

Leadership

Team Orientated

Independent

Burnett Staffing/Kofile Technologies

Dallas, TX

Digital Imaging Technician

03/2023 - Current

Prepare documents to be scanned

Unfold, de-staple, remove brads or any other fastener Keep all documents in order and sorted so the leading edge is always at the same side of the pages to be scanned.

Make copies of items that cannot be scanned

Obtain images that will be used throughout our entire operation Ensure images are 100% usable by adjusting settings so images are clear State National Companies

Contact Center Specialist III

08/2014 - 07/2022

Receiving inbound calls, performing insurance verifications Making outbound calls, working in Research, calling on MPI accounts collecting escrow payments entering in the system, performing audits on other representatives in the call center

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Offered resolutions to de-escalate calls and solve customer issues. Asked probing questions to determine service needs and accurately input information into electronic systems.

Novo 1 Fort Worth, TX

Customer Service Representative Agent

09/2011 - 08/2014

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Receiving calls from seniors asking about their gym membership, calling out to gym to verify membership was still active.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Summary

Skills

Experience

Gilbert High school

diploma

06/1998

Education and Training

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