Maresa Jones

Southlake, TX *****

ad2zgy@r.postjobfree.com

+1-682-***-****

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Authorized to work in the US for any employer

Work Experience

IT Consultant/Technician

Compliance IT Solutions - Garland, TX

March 2021 to April 2023

Minor repairs to desktops, cellular devices, and laptops. Discussed project progress with customers, collected feedback on different stages and directly addressed concerns. Inspected equipment, assessed functionality and optimized controls. Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.

Implemented and managed operating systems and software, security systems and intrusion detection systems.

Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

Server/Delivery Driver

DK'S Twisted Smokers BBQ - Southlake, TX

July 2019 to March 2023

• Greeted new customers, discussed specials, and took drink orders.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Used cash registers and credit card machines to cash out customers.

• Remained calm and poised when dealing with difficult customers or during busy shifts. Deliver catering orders in box truck as needed.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

• Kept server areas clean and stocked to increase efficiency while working tables.

• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Chiropractic Assistant

Atlas Pain Institute - Bastrop, TX

February 2020 to February 2021

• Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.

• Sanitized, restocked, and organized exam rooms and medical equipment.

• Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.

• Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.

• Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.

• Answered phones to respond to customer questions, provide information and schedule appointments.

• Educated patients by providing treatment option information and advice on self-care and injury prevention.

• Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.

• Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Followed appropriate procedures to minimize patient's exposure to radiation.

• Explained procedures to patients to reduce anxieties and increase patient cooperation.

• Oriented and trained new staff on proper procedures and policies.

• Helped improve patient outcomes by educating and advising on relevant treatments and care. Self Checkout Cashier

Kroger - Southlake, TX

July 2013 to February 2015

Described products and services in detail to answer customer questions. Assisted customers with self-checkout machine operations. Engaged with customers and offered assistance upon entry into store. Maintained awareness of product locations to assist customers in finding requested items. Diagnosed issues with self-checkout machines and manually processed transactions. Monitored self-checkout systems and provided help in resolving complex problems. Encouraged customers to make additional purchases by highlighting current deals and keeping lane well- stocked.

Handled cash with high accuracy and took care to check bills for fraud. Identified and resolved discrepancies and errors in customer accounts. Checked personal identifications during alcohol and tobacco sales. Set up new sales displays each week with fresh merchandise. Operated cash register to record transactions accurately and efficiently. Worked with floor team and managers to meet wide range of customer needs. Education

Secondary School Education

MyComputerCareer.com-TechSkills - Arlington, TX

June 2023 to Present

Skills

• Hardware and Software Optimization

• Information Technology Infrastructure

• Network Hardware and Software Maintenance

• Testing Activities

• Team Meetings

• Bug Fixes

• Team Meetings

• Network Hardware and Software Maintenance

• Technical Specifications

• Library Design

• Requirements Analysis

• Creative Solutions

• Progress Updates

• Technical Specifications

• Data Recovery

• Growth Projections

• Creative Solutions

• Progress Updates

• Testing Activities

• Information Technology Infrastructure

• Bug Fixes

• Data Recovery

• Hardware and Software Optimization

• Growth Projections

• Library Design

• Requirements Analysis

• C/C++

• Java

• MySQL

• Customer service

• Sales

• Mobile devices

• Cash handling

• Cash register

• Technical support

• Operating systems

• Software troubleshooting

• IT

• Computer networking

• Account management

• Computer hardware

• MySQL

• Java

• C

• LAN

• Assembly

• Analysis skills

• Leadership

• Typing

• Windows

• Serving

• Driving

Certifications and Licenses

Driver's License

July 2022 to July 2025

Assessments

Customer focus & orientation — Proficient

May 2023

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

June 2023

Influencing and negotiating with customers

Full results: Proficient

Work motivation — Proficient

May 2023

Level of motivation and discipline applied toward work Full results: Proficient

Administrative assistant/receptionist — Proficient June 2023

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer service — Proficient

June 2023

Identifying and resolving common customer issues

Full results: Proficient

Mechanical knowledge — Proficient

January 2024

Understanding and applying mechanical concepts and processes Full results: Proficient

Call center customer service — Proficient

May 2023

Demonstrating customer service skills in a call center setting Full results: Proficient

Retail customer service — Proficient

January 2024

Responding to customer situations in a retail setting Full results: Proficient

Delivery driver — Proficient

July 2023

Interpreting instructions or signs and solving problems Full results: Proficient

Work style: Conscientiousness — Proficient

January 2024

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Work style: Reliability — Proficient

May 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

January 2024

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate