Sharvell Brown

ad2zgu@r.postjobfree.com

+1-279-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Federal Student Aid - Houston, TX

September 2021 to Present

Answer 50-100 calls and chats daily

Provide assistance with loan application questions and status Process loan forgiveness applications and FAFSA application Provide financial aid assistance an eligibility details Expert handling in Salesforce and DCC CRM

Trained to assist with peer questions and chat concerns Customer Service Professional (CSP) SECURITY AGENT TELUS International - Sacramento, CA

December 2019 to Present

• Assisted customers with a warm and professional attitude

• Interacted with customers through live chat

• Handled emails, inbound calls, and outbound calls

• Assisted customers with questions

• Managed customer accounts

• Assisted with technical support duties

Cashier payroll clerk

Yellow Cab Company - Sacramento, CA

October 2017 to August 2020

Schedule and dispatching cabs to appropriate locations . 1. Using the accounting procedure calculate payroll and verify with hours and trips daily 2. Arrange necessary pickups and coordinate for trips with different contracted accounts 3. Assign and maintained driver in over 100 cabs daily . 4. processing account trips to create payroll checks. 5. calculating and billing to over 500 accounts day for over 100 drivers. Customer Service Representative

Faneuil - Sacramento, CA

July 2016 to April 2018

1. Answered 50 to 75 incoming phone calls .

2. Entered data relating to medical and personal information in CALHEERS. 3. Utilized knowledge of Microsoft excel, word, and PowerPoint . 4. Resolved customer issues and answered questions accurately . Teller

Wells Fargo Bank - Sacramento, CA

2015 to 2017

Greeting, building rapport with customers to assist in being financial stable

● Ability to handle incoming and outgoing large amounts of cash or checks

● Utilizing computer systems such as SVT or SVP to record customer information

● Ability to make team Power Points for huddles and team notices Education

Associate in Accounting

American River College

2014

Skills

• CSR

• Call Center

• Customer Service

• Data Entry

• Typing

• Multi-line Phone Systems

• Payroll

• Kronos

• Financial Report Writing

• 10 Key Data Entry

• Accounting

• QuickBooks

• Bank Reconciliation

• Accounts Receivable

• Accounts Payable

• GAAP

• Journal Entries

• General Ledger Accounting

• General Ledger Reconciliation

• Financial Statement Preparation

• Account Reconciliation

• Employment & labor law

• Auditing

• Financial Analysis

• Office Management

• Microsoft Dynamics GP

Assessments

Spreadsheets with Microsoft Excel — Completed

September 2020

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate